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Hotel El Convento

Luxury hotel with outdoor pool, near San Juan Cathedral

  • Free WiFi
From
$237

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  • Garden Terrace - Bathroom
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1 / 35Hotel El Convento
100 Cristo St, San Juan, 00901, Puerto Rico
8.6.Fabulous.
  • This is an amazing historic property in the heart of one of the oldest cities in the…

    Nov 23, 2021

  • The service is great. The restaurant and bar are great. The rooms are very disappointing…

    Nov 18, 2021

See all 576 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Shopping

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 58 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • 1 outdoor pool
    • Breakfast available
    • Fitness center

    For families

    • In-room childcare (surcharge)
    • Refrigerator
    • Connecting/adjoining rooms available
    • Premium TV channels
    • Television
    • Garden

    What’s around

    • In Old San Juan
    • San Juan Cathedral - 1 min walk
    • San Juan Gate - 3 min walk
    • Castillo San Felipe del Morro - 10 min walk
    • Castillo de San Cristobal - 10 min walk
    • Port of San Juan - 13 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 Queen Bed
    • Deluxe Double Room, 2 Double Beds
    • Queen Vista
    • Superior Room
    • Garden Terrace
    • Junior Single Room

    What’s around

    Landmarks

    • In Old San Juan
    • San Juan Cathedral - 1 min walk
    • San Juan Gate - 3 min walk
    • Castillo San Felipe del Morro - 10 min walk
    • Castillo de San Cristobal - 10 min walk
    • Port of San Juan - 13 min walk
    • Condado Beach - 2.6 mi / 4.2 km
    • Puerto Rico Convention Center - 3 mi / 4.9 km
    • Pan American Pier - 3 mi / 4.9 km
    • Plaza las Americas - 5.6 mi / 9 km
    • Isla Verde Beach - 7.2 mi / 11.6 km

    Getting around

    • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive
    map
    See on map
    100 Cristo St, San Juan, 00901, Puerto Rico

    At a glance

    Hotel size

    • This hotel has 58 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 3 PM-6 AM
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • No onsite parking

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)

    Food and drink

    • Cooked-to-order breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Room service (during limited hours)

    Things to do

    • Number of outdoor pools - 1
    • Pool sun loungers
    • Fitness facilities
    • Free bicycles on site
    • Ecotours nearby
    • Kayaking nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby

    Working away

    • Business center
    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    • Terrace
    • Library

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Turndown service

    Things to enjoy

    • In-room massage available
    • Individually decorated
    • Individually furnished

    Freshen up

    • Designer toiletries
    • Hair dryer

    Be entertained

    • 32-inch LCD TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Refrigerator
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Santisimo - Onsite restaurant.

    Awards and affiliations

    The property is a member of the Small Luxury Hotels of the World.

    Fees & policies

    Optional extras

    • Breakfast costs between USD 15 and USD 25 per person (approximately)

    Children and extra bedsPay at property

    • In-room babysitting is available for an extra charge
    • Rollaway beds are available for USD 35.0 per night

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

    Also known as

    • Convento
    • Hotel El Convento Hotel
    • Hotel El Convento San Juan
    • Hotel El Convento Hotel San Juan
    • Convento Hotel
    • El Convento
    • El Convento Hotel
    • El Convento San Juan
    • El Hotel Convento
    • Hotel Convento
    • Hotel El Convento
    • Hotel El Convento San Juan

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Hotel El Convento does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Sorry, there's no onsite parking at Hotel El Convento.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-out and contactless check-out are available.
    • Yes, there's an onsite restaurant, Santisimo. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Barrachina (3-min walk), Il Bacaro Venezia (3-min walk), and Pani Agua (3-min walk).
    • No, this hotel doesn't have a casino, but Sheraton Casino (6-min drive) and Casino del Mar at La Concha Resort (8-min drive) are both nearby.
    • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
    8.6.Fabulous.
    • 4.0.Fair

      The room was not clean and smelled musty. I had to push to get housekeeping to come. It would have been helpful to know the service was only offered every other day at check-in.  However, when they did not come on the second day, I had to speak to management to finally get my room cleaned on the third day. The internet did not work - I asked for help many times. The gym was good and the location was excellent. I would never stay there again.

      4 night trip, Nov 8, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Terrible Customer Service

      The hotel is beautiful but my room had no hot water, after spending the day in the rainforest (which is amazing and I highly recommend hiking) my wife and I were not able to shower before going to dinner, it completely ruined the day for us. The hotel did eventually put us in another room but screwed around about a refund for that night and ultimately cheaped out by only refunded the least expensive night of the trip and none of the "resort fees" which is a whole other story, I'm extremely disappointed and will not be staying here again.

      Bradley, 3 night trip, Nov 5, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Not what I remembered

      I will not return. I've been coming to El Convento for years with my family, and this experience was offputting. The inside of the room was fine, but I paid extra to "upgrade" to a room facing the alleyway (About $400 total). At midnight someone was singing at the top of their lungs for 20-30 minutes - keeping myself and my pregnant wife awake. When we went to get breakfast in the morning, there was no milk for the coffee. Several other patrons left the restaurant after hearing that. That is crazy - I walked to the store (2 minutes away), and there was plenty to buy. Also, my wife ordered a fruit plate that said papaya, mango, etc. She received only canteloupe and a few blackberries, and most of the canteloupe was half rind. For $12 a bowl, I'd expect more than this. Overall, for the price, there are plenty of better options. I came to El Convento for sentimental value, and I am incredibly disappointed.

      1 night family trip, Oct 24, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Lovely Hotel El Convento

      This hotel oozes charm and is well located in the heart of beautiful old San Juan. The staff go out of their way to be helpful, providing good tips and helping with activity arrangements. The food is fabulous.

      4 night trip, Oct 19, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      The hotel itsel is beautiful. But it is cold with conditioner and moist without. And there is no an extra blanket or something to warm you. Just a sheet. They are sanitizing terrace furniture with chlor. It is wet, there is nobody to tell you not to sit there and if you sat you black dress would me ruined like mine. It is a charming place and beautiful, but conditions are not comfortable at all.

      Grigoryan, 1 night trip, Oct 12, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Great location

      The hotel is in a prime location! Service is excellent but they need to get on the cleaning. The bathroom shower curtains have mold on the bottom. There was a bit of dust everywhere.

      Gabriela, 3 night trip with friends, Sep 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Viejo San Juan Trip

      This is our second time staying at Wp Convento, and it was just as wonderful as we remembered. Although amenities are limited due to COVID restrictions, the staff was very kind and helpful, and we enjoyed a very relaxing time.

      Lina, 1 night trip, Sep 15, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Fantastic service, great location and great pool/rooftop area. This hotel is great it is on the older side but you are staying in Old San Juan and everything there is aged with more modern hotels being on the outskirts. The restaurant had great drinks and a wonderful staff but the food wasn’t great especially for the price point. Would definitely stay again.

      Nicole, 2 night trip, Sep 8, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Charming historic hotel in the heart of Old San Juan, excellent conditions.

      Erick, 1 night trip with friends, Aug 31, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Excellent location and beautiful boutique hotel

      We loved Hotel El Convento for a short family trip to Old San Juan. The location was central and the hotel was beautiful. The staff was extremely friendly and even accommodated us checking into our room 3 hours early on a Sunday. We have a 9 month old and they were so kind to us and even offered if we needed a crib (we brought our own pack and play). The pool is small and warm but the terrace was a lovely place to relax at the end of a day of exploring. I would highly recommend this lovely hotel for a stay in such a beautiful and historic city.

      Rebecca, 3 night family trip, Aug 29, 2021

      Verified Hotels.com guest review

    See all 576 reviews