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Reviews

7.6

Good

7.9/10

Cleanliness

7.7/10

Staff & service

7.2/10

Amenities

7.3/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Fair

No breakfast available
Stayed at Mecure Macon with 3 rooms for 6 people. Paid in advance for breakfast with the booking. There was literally no brekfast available at 9am and waited for over half an hour - no coffee or tea or juice or water or crossaints or bread or anything else. Hotel blamed Covid for lack of staff but no managers on site to help.
John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice for our overnight stop
We stayed as a stopover on our way home from the Alps, nice hotel, good value, very nice breakfast and lively and clean. Overall a very good stay for us.
steve, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Rules and laws without experience by the lawmakers
The team do all they can but the current situation make their job very difficult. Dinner and breakfast in all rooms is a lot more complicated that expected. Further hotel is ok.
Bruno, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Dita, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointing experience bad location dirty pool
Disappointing not pleaseant experience. Not up to Mercure standards. Disgusting dirty pool and no sunbeds as shown on their website. Definately would not recommend this hotel. We booked a 2 nights stay as we were making our way upto Reims to celebrate my wifes birthday. First impression of hotel not great from an outside perspective. Not a good location it was about 20 to 25 min walk into the town along the river but it felt an unsafe area especially at night. Room was clean and ok. However we did request a top floor in a quiet location. Unfortunately had noisy neighbours above and next door and children running arouns slamming doors had an awful nights sleep. Did mention to reception in the morning However no offer of relocating. First evening asked for bar snack as did not want a full meal. We were told not possublehad to eat in the restaurant we asked if we could just have some fries or sandwich as my wife is vegetarian we were told no had to be off menu. Went into restaurant there was people with dogs decided not to eat there. Following day asked for beds for pool they said there were no beds and we cpuld lie on the floor. The pool is absolutely disgusting dirty and green algae formation. When queried the staff again and asked was the manager aware of the state of the pool we were told it was just discoloured and that is how it was. Algae does not form overnight the 2 days we were there no one cleaned it. I would book the Best western. Better location and standards.
2-night trip
Verified Hotels.com guest review

6/10 Good

Ok
Just OK, location is good as was the buffet breakfast. Room is only adequate with the minumum of facilities you could expect from this price point.
Percy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

Room without a view
At the time of Covid-19, when restaurants have opened back in France, the restaurant at Mercure hotel is still closed. The breakfast is still provided as few items in a paper bag to take away. In other words, less personnel, less breakfast items. More profits !!!! Also, 408 is a room without a view. Both windows are heavily damaged from humidity over a very long time. The time is over due to change whatever is needed. Some general hotel refurbishment would be also advisable.
Dominique, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly and helpful staff. Front desk helped to find restaurant with Raclette. Bar tender very helpful with wine selection.
Beth, 1-night trip with friends
Verified Expedia guest review