2/10 Poor
Sep 27, 2023
Sarasota
Good day,
The front desk was friendly when we checked in for the night and when we could not get back into our the next morning after breakfast. We were locked out of our room for 2 hours due to the key card was not working. We had to wait for the maintenance man to get to the property to get us back into our room. After getting back into the room to get our belongings we went to the front desk asked for a refund due to their error in the lock and missing our appointment. the front desk stated we did not book though them and there was nothing they could do at this time. We left our phone number to have one of the managers call us about this incident. we are still waiting to here from John Franco or Cleveland Water.
I'm not sure if we will ever hear from either manager.
kind regards Mike
Mike
Mike, 1-night trip with friends
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