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Alexander House And Utopia Spa

Photo gallery for Alexander House And Utopia Spa

Front of property
Indoor spa tub
Indoor pool
Indoor pool
Terrace/patio

Overview of Alexander House And Utopia Spa

Alexander House And Utopia Spa

5.0 star property
Luxury hotel in East Grinstead with 2 restaurants and spa

8.4/10 Very good

337 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Turners Hill, East Grinstead, England, RH10 4QD
Main amenities
  • Daily housekeeping
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Spa tub
  • Room service
For families
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Television
  • Garden

Room options

About this area

Getting around

  • Gatwick Airport (LGW) - 20 min drive
  • London (LCY-London City) - 65 min drive
  • Heathrow Airport (LHR) - 69 min drive
  • East Grinstead Station - 5 min drive
  • Haywards Heath Balcombe Station - 9 min drive
  • Dormans Station - 12 min drive

Restaurants

  • The Crown - 15 min walk
  • The Open Arms - 5 min drive
  • Harbour Fish Bar - 5 min drive
  • Suley's Cafe - 5 min drive
  • Nest - 5 min drive

About this property

Alexander House And Utopia Spa

Enjoy your visit to East Grinstead with a stay at Alexander House And Utopia Spa. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and AGs 3 Rosette Restaurant, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an indoor pool and a fitness centre. Fellow travellers like the helpful staff and location.

Languages

Croatian, Dutch, English, French, German, Hungarian, Italian, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site extended parking (GBP 7.5 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast each morning (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Fitness classes
  • Yoga classes
  • Hiking/biking trails
  • Free use of nearby fitness centre
  • Golf lessons nearby

Working away

  • Meeting rooms
  • Conference space (500 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire

Facilities

  • 1 building/tower
  • Built in 1608
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Croatian
  • Dutch
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Romanian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Utopia Spa has 29 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

AGs 3 Rosette Restaurant – This fine-dining restaurant serves lunch and dinner. Reservations are required.
Reflections Restaurant – This brasserie specialises in British cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 19.50 per person (approximately)
  • Late checkout can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 40.00 per night

Pets

  • Pets are allowed for an extra charge of GBP 30.00 per pet, per night

Parking

  • Extended parking costs GBP 7.5 per night

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 20 per person, per day
  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Alexander House Utopia Spa Hotel East Grinstead
Alexander House Utopia Spa East Grinstead
Alexander House Utopia Spa Hotel
Alexander House And Utopia Spa Hotel
Alexander House And Utopia Spa East Grinstead
Alexander House And Utopia Spa Hotel East Grinstead

Frequently asked questions

Does Alexander House And Utopia Spa offer free cancellation for a full refund?
Yes, Alexander House And Utopia Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Alexander House And Utopia Spa?
As of 2 December 2022, prices found for a 1-night stay for 2 adults at Alexander House And Utopia Spa on 8 December 2022 start from €318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Alexander House And Utopia Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Alexander House And Utopia Spa?
Yes, there's an indoor pool.
Are pets allowed at Alexander House And Utopia Spa?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of GBP 30.00 per pet, per night. Food and water bowls are available.
Is parking offered on site at Alexander House And Utopia Spa?
Yes, there's free self and valet parking. Electric car charging is available.
What are the check-in and check-out times at Alexander House And Utopia Spa?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge of GBP 50 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Alexander House And Utopia Spa and nearby?
Have fun with on-site activities such as cycling and hiking, and practise your swing on the tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Alexander House And Utopia Spa also has 3 bars, an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Alexander House And Utopia Spa?
Yes, there are 2 on-site restaurants, featuring al fresco dining and British cuisine. Nearby restaurants include The Open Arms (3.3 mi), Harbour Fish Bar (3.3 mi) and Nest (3.3 mi).

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

8.7/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

7.9/10

Eco-friendliness

8/10 Very good

Very good, could be outstanding…
Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel). We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom. The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service. The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning. We will definitely return though.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not what it used to be!
Previously stayed and great experience. But this time was not impressed and quite disappointed, room wasn’t very clean and carpet was all stained. Outside area needed a good clean and cushions to sit on. Hair on the bedding that was not mine. Good also wasn’t that great. I wouldn’t rate a 5 star hotel anymore and wouldn’t stay again sadly. Due to it being so unclean. (There was also food under the bed, I only know this as our one year old was trying to get it!!). But staff was very nice.
leia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Hotel staff were very nice. Room was clean/nice but was lacking proper air conditioning. We had a portable unit that you add ice too which did not cool the room or provide ventilation so it was not great for sleeping.Opened the windows but there was no breeze. The hotel restaurant had very good food, drink service was on the slow side. Breakfast was great. I would stay again in the summer only if I could get a room with good a/c.
Esther, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice room but no AirCon.
Chris, 1-night business trip
Verified Expedia guest review

4/10 Fair

Alexa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really beautiful‘s day. Interesting to note that the spa is not included anymore if you book via Expedia it’s additional £20 a person per night. We also walk to a local pub rather than eat in the hotel as we meeting in the hotel before we wanted to try something different. It was only a mile to walk up the road to a local pub. The spa an outside is a lovely addition to this hotel the rooms are clean small but very functional. This is a go to local spa hotel for us
Adam, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Steven, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A Sussex gem
On arrival, the front of house manager came out to offer a greeting and a porter was immediately there to take the bags. The check in was flawless, the spa and grounds fabulous and AG's tasting menu truly scrumptious. Room service rapid, precise and polite. Throughout, the service was impeccable. My only negative? The in-room refrigerator door was positioned in a manner that made it hard to open! The stay here was dictated by a morning Gatwick departure, but this place merits being a destination. In an era where most hotels are wretched beyond belief, it is wonderful to stay somewhere that still aspires to delivering a great experience. Thank you Alexander House!
Jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was awewome, staffs were polite and helpful and always meeting you with a smile. I'll surely be visiting again
Oluwaseun, 1-night trip
Verified Hotels.com guest review