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The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

3.5-star3.5 stars
Ave. Xaman-HaRetorno Sayil S/N Fracc. Playacar, Playa del CarmenQROO77710Mexico

Beachfront resort in Playa del Carmen with spa, beach bar
  • Free parking
Good7.4
Beach
Beautiful beach
Location
Great location
Food
Food is all right
Value for money
Value for money could be better
338See all 338 Hotels.com reviews
From 5,262 reviewsTripAdvisor Traveller Rating

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

from $218
  • Standard Room, Balcony, Garden View
  • Premium room, garden view,balcony

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Beach towels
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built 1998
  • ATM/banking
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The on-site spa features garden views, and offers a variety treatments, including body wraps, hydrotherapy, aromatherapy and sport massages, waxing, braiding, and nail care. A spa tub is available, and beachside massages can also be arranged. Surcharges for all services.

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen’s small print

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have elevators.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 15 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

Landmarks

  • In Playacar
  • Playacar Golf Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Yucatek Divers - 23 min walk
  • Central Square - 29 min walk
  • Nuestra Senora del Carmen Catholic Church - 29 min walk
  • Quinta Alegria - 32 min walk
  • Pier Navega - 37 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Free self parking

Recent reviews

Good 7.4 From 338 reviews

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Exceptional10.0
Well run all inclusive
What a great place to vacation. It was more than we were expecting. Well maintained with a super friendly staff. Beautiful beach and plenty of staff around to take care of all your needs. Drinks and food were plentiful. Ate in the Italian restaurant and the buffet. The pool area was lively and there was also a quiet spot where we played cards and just relaxed in the afternoon. If we had any suggestions it would be to be clearer about all the amenities offered. We were given a site map that could have been much easier to figure out.
Robert, usRomance trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Very Good8.0
Great Value
We’ve been visiting this resort for twenty years. We love the location-closest Playacar hotel to Playa Del Carmen. Easy walking distance to town. The hotel service is very good, unless you’re trying to access their Wi-Fi (fee charged). The guest rooms have been updated since we last stayed, a pleasant surprise and a big improvement. At check-in, they direct you to another staff member who ends up trying to sell you a time share. It’s not what you want to hear after traveling all day, but it’s not high pressure. This is not a top tier resort for dining. The buffet is only so-so. There is an Italian restaurant that is unremarkable. A third restaurant charges a small per person fee unless you are a premier level guest. Nothing special on the menu. You can pay more at other resorts and probably have a five star vacation. But we love the quaintness of The Reef and it’s value.
A Traveler, us5 night romance trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Exceptional10.0
Awesome
After a bad experience next door we went here. Great little place. People are beyond nice and they upgraded us for free due to construction next door. Can't beat the beach location or the friendliness of the resort.
Zachary, us4 night romance trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Good6.0
The food was ok, but not great. It was an older hotel that seemed to be in desperate need of an upgrade. I was lucky to get an upgrade in my room and that changed my experience to a more positive one. I think if you're looking for an older all inclusive hotel this would be be the one.
Ana, us1 night romance trip
The Reef Playacar All Inclusive Beach Resort, Playa del Carmen
Poor2.0
BEWARE!
The hotel was nicely located, made my reservation on Hotels.com and had a copy of what I had booked and confirmation. When I arrived at the hotel they only had me down for two adults and no child, which I had booked a child. I even had a snap shot from my phone which is how I booked my reservation. They asked to see it but still would not honor the price and the hotel charged me 120.00 more for my son even though I showed them it was the same price doing a new reservation in front of them. They would not budge and charged me for my son. After that we would have to ask for fresh towels after they cleaned the room and drinks for the refrigerator which was suppose to be stocked at cleaning. I guess they did not like the fact that hotels.com gave me back the credit that they over charged me for.
Edward, us2 night family trip

See all reviews

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

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