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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

3.5-star3.5 stars
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Playacar Golf Club
  • Free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.6
Beach
Beautiful beach
Breakfast
Tasty breakfast
Food
Food is all right
Value
Fairly good value for money
436See all 436 Hotels.com reviews
From 5,611 reviews

TripAdvisor Traveller Rating

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

from $159
  • Standard Room, Balcony, Garden View
  • Premium room, garden view,balcony

What’s around The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Mamitas Beach Club - 34 min walk
  • Playacar Golf Club - 3 min walk
  • Paseo del Carmen - 17 min walk
  • Yucatek Divers - 22 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 98 min drive
  • Free self parking

At a glance

Key facts

Size

  • 196 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
Working away
  • Business center
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 18
  • Year Built 1998
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Spa at The Reef has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen’s small print

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Also known as

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen
  • Reef Playacar All Inclusive Beach
  • Reef car Inclusive Resort

Optional extras

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 15 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.6 From 436 reviews

Fair 4.0
Not a good place to stay
I checked in at 4 am then went straight to bed as I was so tired. I fell asleep as soon as my body laid on their hard mattress. About an hour in a half later a really loud clacking noise came from the AC unit that startled me and woke my friend and I (mind you I don’t wake up easily, it takes a really loud noise to wake me up especially if I’m that tired). I tried to ignore the noise and fell back asleep. When I woke up the entire floor was wet because the AC unit was spilling water all night. I called front desk for them to fix it and I waited an hour in a half no one came so I left the room. The food here is BELOW average it is actually really bad. I know all inclusive hotels tend to serve cheap food but this one served here was just really bad. There are 3 restaurants 1 buffet style the other Italian and the other Mexican food. The drinks are included with the stay but they’re so awful because besides them being watered down, all their mixers are made with artificial sweeteners and sweetener replacements that give you this nasty aftertaste and a dry mouth. They do have two pools that have a nice ocean view and are clean. The lounge beds and chairs are nicely laid out on the beach and that was probably the only thing I liked from this place. Most of the staff was rude, not everyone there was a handful of people I dealt with that were nice, but for the most part everyone ignores you. This resort doesn’t have a lot of entertainment so be prepared to entertain yourself.
usTrip with friends
Exceptional 10.0
A true needle in a hat stack!
What an amazing stay!! The resort might have been small, but offered everything a massive resort would within walking distance! You know you found a true gem when most of the people you speak to come back every year!!
Andrew, us7 night trip with friends
Poor 2.0
Not worth staying there
Reception area people are very unprofessional. Especially Paula and Arturo. Very. Poor. Customer. Service. Also half of the resort is not all inclusive. It’s for the members of the club. So out of 3 ish food places you have 1 or so
us1 night romance trip
Very Good 8.0
No music, no premium alcohol, too much noise
Hotel is under renovation and the room we get is right in front of it. So they'd wake us up really early. We also got two calls between 8 and 830am on our second day, urging us to go to concierge because they forgot to give us our welcoming package. That's their fault and you don't wake up like that. We found a note on our door too; that would've been more tha enough. When we do finally get there, we realized they wanted to sell us tours but also had to listen to someone talk for 90 minutes before getting our "free welcoming package" we told him we've done all the tours prior to coming to the all inclusive hotel and were not interested, all we wanted was to lay by the beach and pool. He still insisted. Don't wake up someone to sell them something. Least they can do is warn us and leave it up to us to decide if we want to stay there. I assume that's why we got a decent price for an all inclusive.. although we payed the extra 20 dlls per night to update to premium but only 2 bars really have premium bottles. Also the pool bar has no music so makes it boring. Other than that, stadd was friendly and we really enjoyed our vacation there. Definitely would go back, after they finish their construction
Maritza, us3 night trip with friends
Good 6.0
They changed our hotel without even telling us
This hotel has the best beach in the area, I have stayed here before which is why I booked it again. But..when qe got there turns out thry knew they had construction going on and moved us to a sister hotel in town, not even on the beach or near it, and kept saying but we are upgrading you so now you can take the hotel shuttle to our other hotels for the day. I kept telling them i booked a beach hotel because I live in missouri if I wanted to stay in town I would have stayed home. Their opnion was qell this is uour only option, I contacted hotels.com feom the other hotel and got moved back the next day and hotels.com gave me a free day to use. All these peoblems were caused by the hotel management. It is a good hotel, the staff are great in general and the rooms are nice, a lot of new construction going on so be patient with it. It just totally set thr wrong attitude have to go to a different hotel then come back the next day when your only staying 6 days anyway
daniel, us6 night romance trip

The Reef Playacar All Inclusive Beach Resort, Playa del Carmen

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