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Sunscape Sabor Cozumel - All Inclusive

All-inclusive beachfront resort with spa, near Paradise Beach

  • Free WiFi in lobby and free parking
From
$157

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1 / 73Beach
Carretera Costera Sur Km 12.9, Cozumel, 77600, QROO, Mexico
7.2.Good.
  • This place was great, the staff were friendly, outgoing and extremely patient when…

    Jul 15, 2021

  • I was without air conditioning for almost my entire stay. Other guests were complaining…

    Jun 21, 2021

See all 552 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transportation options
Walkable

The property will be renovating from August 17 2021 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Dining venue
  • One of the swimming pools
  • Select guestrooms
  • Guests will have access to the following alternate facilities during the renovation:
  • Recreational facilities
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 128 smoke-free guestrooms
    • Daily housekeeping
    • On a private beach
    • 3 restaurants and bar/lounge
    • Full-service spa
    • 2 outdoor pools

    Feel at home

    • Free cribs/infant beds
    • Children's club
    • Playground on site
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Supervised childcare/activities (free)

    What’s around

    • On a private beach
    • Paradise Beach - 2 min walk
    • Playa Mia Grand Beach and Water Park - 12 min walk
    • Mr. Sancho's Beach Club - 13 min walk
    • San Francisco Beach - 2.6 mi / 4.2 km
    • Chankanaab Beach Adventure Park - 3 mi / 4.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Ocean View King
    • Suite Deal
    • Deluxe Tropical View King
    • Honeymoon Ocean View with Hot Tub
    • Junior Suite Tropical View
    • Suite Ocean View King
    • Suite Tropical View King
    • Deal of the Day
    • Deluxe Ocean Front Double
    • Deluxe Ocean View Double
    • Deluxe Tropical View Double
    • Family Suite
    • Suite Tropical View Double

    What’s around

    Landmarks

    • On a private beach
    • Paradise Beach - 2 min walk
    • Playa Mia Grand Beach and Water Park - 12 min walk
    • Mr. Sancho's Beach Club - 13 min walk
    • San Francisco Beach - 2.6 mi / 4.2 km
    • Chankanaab Beach Adventure Park - 3 mi / 4.8 km
    • Chankanaab National Park - 3.1 mi / 5 km
    • Palancar Beach - 3.3 mi / 5.3 km
    • Punta Sur Ecological Park - 9.4 mi / 15.2 km

    Getting around

    • Cozumel Intl. Airport (CZM) - 16 min drive
    map
    See on map
    Carretera Costera Sur Km 12.9, Cozumel, 77600, QROO, Mexico

    At a glance

    Hotel size

    • This hotel has 128 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*
    • Free children's club (ages 3 - 12)

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • WiFi in rooms*

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)
    • Supervised childcare/activities (free)

    Food and drink

    • 3 restaurants
    • Bar/lounge
    • Snack bar/deli
    • Poolside bar

    Things to do

    • Fitness classes on site
    • Basketball on site
    • Free bicycles on site
    • Fishing on site
    • Kayaking on site
    • Personal motorized watercraft on site
    • Parasailing on site
    • Playground on site
    • Scooter/moped rentals on site
    • Scuba diving on site
    • Snorkeling on site
    • Volleyball on site
    • Water skiing on site
    • Windsurfing on site
    • Ecotours nearby
    • Golfing nearby

    Working away

    • Conference space
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge desk
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Hair salon
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Year Built - 1996
    • ATM/banking
    • Garden

    Accessibility

    • Accessible bathroom
    • Wheelchair-accessible parking

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Ceiling fan
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains

    Things to enjoy

    • Balcony

    Freshen up

    • Private bathroom
    • Free toiletries

    Be entertained

    • TV
    • Premium TV channels

    Stay connected

    • Desk
    • WiFi (surcharge)
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    All inclusive

    This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included.
    Activities and facilities/equipment
    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities
    • Kayaking
    • Snorkeling
    • Windsurfing

    Land activities
    • Fitness facilities
    • Soccer
    • Volleyball

    Kids' club
    • Supervised activities for children between 3 and 12 years old

    Entertainment
    • Onsite live performances

    Not included
    • Golf green fees
    • Use of golf equipment
    • Motorized water sports
    • Scuba-diving certification
    • Scuba-diving excursions
    • Scuba-diving lessons
    • Snorkeling excursions
    • Surcharge for premium food items
    • Premium/non-domestic alcoholic beverages
    • Premium food items
    • Spa/beauty facilities and services
    • Activities and services offered by independent operators
    • Offsite tours

    Spa

    Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

    Dining

    El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

    Portofino - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

    Da Mario - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner.

    Recreation

    On Site

    • Fitness facilities
    • Sauna
    • Spa tub
    • Steam room
    • Fitness classes on site
    • Basketball on site
    • Free bicycles on site
    • Fishing on site
    • Kayaking on site
    • Personal motorized watercraft on site
    • Parasailing on site
    • Playground on site
    • Scooter/moped rentals on site
    • Scuba diving on site
    • Snorkeling on site
    • Volleyball on site
    • Water skiing on site
    • Windsurfing on site

    Nearby

    • Ecotours nearby
    • Golfing nearby

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    The charges below are included in the total price displayed:

    • New Year's Eve gala dinner fee for stays on 31 December

    Optional extras

    • WiFi is available in guestrooms for MXN 140 per night (rates may vary)

    Children and extra bedsPay at property

    • Babysitting/childcare is available for an extra charge

    Pool, spa, and gym (if applicable)Pay at property

    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

    Policies

    Only registered guests are allowed in the guestrooms.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    This property does not have elevators.

    This property uses solar energy, plus a grey water recycling system.

    Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard and American Express. Cash is not accepted.

    Also known as

    • Cozumel Sunscape
    • Sunscape Sabor Cozumel All Inclusive
    • Sunscape Sabor Cozumel All Inclusive All-inclusive property
    • Sabor Cozumel Hotel Cozumel
    • Sunscape Sabor All Inclusive All-inclusive property
    • Cozumel Sunscape Sabor
    • Sabor All Inclusive Cozumel
    • Sunscape Sabor Cozumel
    • Sabor Cozumel
    • Sunscape Sabor Cozumel All Inclusive
    • Sunscape Sabor Cozumel - All Inclusive Resort
    • Sunscape Sabor Cozumel Optional All Inclusive
    • Sunscape Sabor Cozumel - All Inclusive Cozumel
    • Sunscape Sabor Cozumel - All Inclusive Resort Cozumel
    • Sabor Cozumel All Inclusive
    • Sabor Sunscape
    • Sunscape Sabor
    • Sunscape Sabor All Inclusive
    • Sunscape Sabor Cozumel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Sunscape Sabor Cozumel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there are 2 outdoor pools.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is noon.
    • Yes, there are 3 onsite restaurants, featuring beachfront dining, Mexican cuisine, and ocean views. Nearby restaurants include Sunscape Sabor Cozumel (4-min walk), Carlos and Charlie's (6-min walk), and Playa San Francisco (7-min walk).
    • Have fun with onsite activities like kayaking, parasailing, and water skiing. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Sunscape Sabor Cozumel - All Inclusive also has a private beach and a sauna, as well as a steam room and a garden.
    7.2.Good.
    • 6.0.Good

      Great Facility, great beach. Not enough staff. Shower didnt work and the staff didnt allow us to check out late, it took around 3 hours to fix it. Overall experience was OK

      1 night romance trip, Jun 19, 2021

      Verified Expedia guest review

    • 6.0.Good

      The property is nice and clean. The food is not great. All three of us got ill by the end of our stay. There was also lots of loud music and activities going on so if you want a quiet relaxed environment this isn’t your place- more of a family fun park and a singles party scene.

      5 night family trip, Jun 16, 2021

      Verified Orbitz guest review

    • 4.0.Fair

      Location was nice

      5 night family trip, Jun 15, 2021

      Verified Expedia guest review

    • 2.0.Poor

      The property is beautiful, and most of the staff was very friendly but thats about all that was good. There was always a fairly long wait to get in the restaurants. The sevice was terrible, the food was cold and the menu never changed. The room was ok. The TV never had a clear picture. It was full of snow. There was no hot water or water pressure. The prices in the store were outrageous. 22$ for Senokot, 16$ for a Cadbury bar and 11$ for a bag of Cheetos is a bit much. I realize they have to make a livng, but really!! Don't think I'll be going back. Staff did come by every day to replenish our drinks. We went to hydrotheray and to get a massage. That was very nice but also felt we were a little rushed.

      7 night family trip, Jun 13, 2021

      Verified Expedia guest review

    • 2.0.Poor

      This was my 5th time staying here with my 4th visit last year. I do not know what happened…. HORRIBLE experience. Power was off more than on. No WiFi, no hot water, locked out of my room for 6 hrs, AC not working correctly and leaking water, food was disappointing. Staff / service was way off. No room service, nor could you bring anything back to your room. Was told by manager Pablo tat our rooms would be next to each other, instead, 3 buildings down. I could go on and on…. So disappointed because we used to love this place.

      8 night family trip, Jun 12, 2021

      Verified Expedia guest review

    • 4.0.Fair

      This property is run down. The staff was very nice and helpful but it doesn't demenish the fact stuff was broke and kept breaking. We reserved the honeyoon sweet. Was given another the first night. Jacuzzi was broke in the second room we had as well as both ac units where broke. This property was a complete mess.

      3 night romance trip, Jun 11, 2021

      Verified Expedia guest review

    • 4.0.Fair

      The food was horrible.

      1 night trip, Jun 10, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Service sucks, period. There really is no other way to describe it. We were told several times that because of covid there could not be more than 6 people sitting together even though we were from the same family, but when you look there were several people that had 12 members at their table. When i asked about it I was told not to worry about it. Because of covid they are not doing room service and because of covid you cannot order food from of of their restaurants and take it to the room. Again I explained I was having a seizure and I could not stay at the restaurant to finish my food and even then they would not let my wife bring the rest of my food to my room because of Covid. Yet you see other guest doing it. I don’t understand their covid rules they looked random and not very consistent. Another issue was that one of the water pipes bursted in the middle of the night and they were trying to fix it from 1 am to 4 am. They could not give me another room right away because they were all sold out and just truenes off the water in the room and said that they will transfer me to another room as soon as they could. I rented beach front rooms but of course those were all being utilized so they had ti downgrade me but refund me. My main room did not have hot water for the first 3 days (this a room that cost 600 bucks a night) and the first 2 times I called maintenance they told me it got fixed but didn’t, ended up showering in another room while they fixed my water

      2 night family trip, Jun 2, 2021

      Verified Expedia guest review

    • 8.0.Very Good

      Our only issue was the availability to get food. There were certain times that there was not a restaurant open. The best restaurant at the facility was also the smallest and hardest to get into.

      6 night romance trip, May 29, 2021

      Verified Orbitz guest review

    • 10.0.Exceptional

      Formally known as The Reef, this resort exceeded all our requirements. Our room was beachside with the Coconuts Bar and a hammock in the ocean steps from our walk out patio. It wasn’t fancy, but the food was delicious and the drinks were plentiful. The view was unbeatable and we enjoyed the free snorkeling, sea kayaking, yoga, beach volleyball and some evening entertainment. A particular dance/light show was something we’d never seen before and was spectacular. A wonderful vacation for our family.

      6 night family trip, May 29, 2021

      Verified Expedia guest review

    See all 552 reviews