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Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin

2.5 stars2.5 stars
7120 South Springs DriveFranklinTN37067United States of America
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Excellent4.2 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Pool
Great pool
675See all 675 Hotels.com reviews
From 521 reviewsTripAdvisor Traveller Rating

Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin

from $88
  • Suite, 1 King Bed, Non Smoking
  • Guest Room Two Queen
  • Suite, Accessible, Non Smoking
  • Suite, Accessible, Non Smoking
  • Standard, Non-Smoking, Accessible
  • Guest Room King
  • 1K-NSK GST RM-HI SPD NET-FRIDGE-MICROWV-BRKFST
  • Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Guest)
  • Suite, Accessible
  • Two Queen Beds Guest Room
  • Suite, 1 Bedroom, Accessible, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofabed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 Bedroom, Non Smoking, Jetted Tub
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Guest Room, One King, Accessible, Non-Smoking
  • Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Accessible
  • Room, 1 King Bed, Accessible, Non Smoking (Guest)
  • Room, 2 Queen Beds, Accessible, Non Smoking
  • Room, Non Smoking
  • Suite, Accessible, Non Smoking
  • Room, Non Smoking
  • Guest Room, One King, Non-Smoking
  • Non-Smoking, Accessible
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking (Guest)
  • Guest Room, Two Queen, Accessible, Non-Smoking
  • Suite, Non Smoking
  • Suite
  • Guest Room, Two Queen, Non-Smoking
  • 1 King Non Smoking Whirlpool Suite

At a glance

Key facts

Hotel size

  • This hotel has 64 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 4 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Cool Springs Inn
  • Country Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs Franklin
  • Country Carlson Franklin/Cool Springs Franklin

Policies

This hotel will place an authorization 24 hours prior to stay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
Working away
  • 24-hour business center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1999
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin’s small print

Also known as

  • Cool Springs Inn
  • Country Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs Franklin
  • Country Carlson Franklin/Cool Springs Franklin

Policies

This hotel will place an authorization 24 hours prior to stay for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 675 reviews

Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin
Good3.0 / 5
Nice area awful staff
Front desk staff was awful. Not sure hey belong in the hospitality business. Room was nice hotel was clean.
2 night business trip
Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin
Excellent4.0 / 5
Very nice hotel, but some things are not so nice.
PROS: The hotel was very nice and in a good location. Very nice breakfast, heated pool and surrounding areas was great for food and entertainment. CONS: Mold was found in the shower area (which honestly is not to suprising) but I went over later to adjust the temp in the room and saw a significant amount of black mold along the window seal and up were the latches were. This mold was located on the left and right sight and along several seams of the window casing. I took pictures and took them to the front desk, her attitutde was poor and when I showed her the pictures, she said, in a annoyed tone, "yes sir, I understand there is mold". She did not even offer an apology to the situation. She did move all five of us to another room, but this room had the same issue. Since it was so late at night, I stayed in the room and complained again in the morning. This yound lady was more polite and at least offered an apology. She requested to take my name and number and have the hotel manager call me. It has been five business days today without a phone call, this is not appropriate.
2 night business trip
Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin
Excellent4.0 / 5
Well located hotel with minor problems
Hotel was having problems with the pass keys. My first assigned room would not lock. I was moved to another room that did lock. Then my pass key wouldn't let me back in the hotel. Multiple problems with my card key. Staff was helpful.
2 night business trip
Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin
Good3.0 / 5
Our 2 queen size beds were really full size beds and Breakfast was supposed to be until 10. We went down to have breakfast at 9:35 and there was nothing out. They had already started braking down the hot bar. There wasn't even milk or juice still out.
1 night family trip
Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin
Poor1.0 / 5
Was very disappointed. Had my 5 yo grandson with me and our room was handicap accessible (this was not needed or requested. Asked to be moved to a room with a tub and was denied.
1 night family trip

See all reviews

Country Inn & Suites By Carlson Franklin/Cool Springs, Franklin

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