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All properties in Ixtapa, Guerrero, Mexico
1 room, 2 adults

Krystal Ixtapa

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • In-room childcare (surcharge)
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Mexico

3-star beachfront resort with outdoor pool, near El Palmar Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

The property is closed between April 07 and May 31.
  • Rooms were dirty, there was ants all over the room, bathroom was horrible there was used…Jan 7, 2021
  • What I did like?? the beach What I did not like? food is just to feed you, always the…Jan 6, 2021

Krystal Ixtapa

from $53
  • Standard Room, 1 King Bed, Garden View
  • King vista al mar
  • Room (Krazy Super Saver)
  • Superior Room, 1 King Bed, Sea View
  • Standard Room, Garden View
  • Standard Room, Sea View
  • Superior Room, Sea View

What’s around Krystal Ixtapa

Landmarks

  • On the beach
  • El Palmar Beach - 1 min walk
  • Delfiniti - 6 min walk
  • Magic World Aquapark - 8 min walk
  • Marina Ixtapa - 14 min walk
  • Ixtapa Golf Course - 18 min walk
  • Marina Ixtapa Golf Club - 25 min walk
  • Vista Hermosa Beach - 32 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Garden
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 27-inch TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Krystal Ixtapa’s small print

Also known as

  • Ixtapa Krystal
  • Krystal Ixtapa Resort
  • Krystal Ixtapa Ixtapa
  • Krystal Ixtapa Resort Ixtapa
  • Krystal Ixtapa Resort
  • Krystal Hotel Ixtapa
  • Krystal Ixtapa
  • Krystal Ixtapa Hotel Ixtapa
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Ixtapa
  • Nh Krystal Resort Ixtapa
  • Krystal Ixtapa Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Pool access available from 9 AM to 8 PM.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 110 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Ixtapa

  • Does Krystal Ixtapa offer free cancellation for a full refund?
    Yes, Krystal Ixtapa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Krystal Ixtapa currently open?
    The property is closed between April 07 and May 31. The following facilities or services will be unavailable from October 21 2020 to March 1 2021 (dates subject to change): <ul><li>Bar/Lounge(s)</li><li>Supervised childcare</li></ul>
  • What are the cleanliness and hygiene measures currently in place at Krystal Ixtapa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Ixtapa?
    Yes, there's free self parking.
  • Is there a pool at Krystal Ixtapa?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
  • Are pets allowed at Krystal Ixtapa?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Ixtapa?
    You can check in from 4:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Krystal Ixtapa?
    Yes, there are 3 onsite restaurants. The dining venue will be unavailable from October 21 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Emilio's Pizza (7-min walk), Bistro Soleiado (7-min walk), and Deborah's Restaurant (9-min walk).
  • What is there to do at Krystal Ixtapa and nearby?
    Have fun with activities like cycling, hiking, and jet skiing, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and a waterslide. Krystal Ixtapa also has a fitness center and a garden.

Recent reviews

Good 7.0 From 398 reviews

Poor 2.0
HORRIBLE EXPERIENCE, Ants everywhere , the ac was dripping from the roof all the time even when it was off, I asked for an extra blanket as it never got delivered, food was nasty, it was buffet don’t get all inclusive please, elevator not functioning 60% of the time
Noe, us4 night trip
Fair 4.0
Terrible check in delays
Terribly long check in process, the front desk never can grasp the fact that the room was reserved and paid for on Hotels.com. A 15 minute max check on had taken over an hour on 3 separate employee stays this month.
us2 night business trip
Fair 4.0
I did not like the fact that i did not get the rooms i rented they did not respect my reservation
us2 night family trip
Exceptional 10.0
Quick check in, great customer service, great price
Mane, us1 night trip
Fair 4.0
Staff was friendly however, late night music and overfilled pool was not peaceful or relaxing. The bed had a strong offensive odor to it! Sadly we had to change hotels!
us4 night family trip
Good 6.0
the hotel is ok, on the understanding that it is a little old. When checking inn I had a couple of discrepancies, but without delay everything was resolved by paying a little more than agreed. in general everything ok.
us4 night trip
Exceptional 10.0
Great Stay!
Check in was amazing -- we arrived early and were allowed to check in and received a free upgrade for a beautiful room with a view! Everyone was helpful and friendly. Such a great place to stay!
Jean, us1 night trip
Very Good 8.0
Couples getaway
Had a great time. Nice very clean room. Staff was amazing.. went outta way to make us comfortable. Only suggestions are free coffee and free bottle water in the room. Adult pool needs to be better supervised to keep kids out.
William, us7 night trip
Good 6.0
No recycling! There’s not a golf course at the hotel as pictured. There were black stripes (mold?) on the ceiling. There was not enough seating at the pool. We couldn’t communicate to housekeeping that we did not need fresh sheets and towels every day.
us14 night romance trip
Good 6.0
The beach was perfect, the hotel is something I’d never go to again.
Rich, us7 night romance trip

Krystal Ixtapa