Krystal Ixtapa
3-star beachfront resort with outdoor pool, near El Palmar Beach
- Free WiFi in lobby and free parking
Property renovations and closures
The property is closed between April 07 and May 31.
- All (47)
- Bar/Dining (4)
- Interior (12)
- Rooms (8)
- Exterior (11)
- Fitness/Leisure (9)
- Other (3)
Outdoor Pool
Beach
Beach
Beach
Pool
Outdoor Pool
Outdoor Pool
Superior Room, 1 King Bed, Sea View - Bathroom
Superior Room, 1 King Bed, Sea View - Bathroom
Exterior
Breakfast Area
Restaurant
Outdoor Dining
Outdoor Dining
Lobby
Lobby
Lobby
Lobby
Sports Facility
Sports Facility
Fitness Studio
Meeting Facility
Nightclub
Beach
Pool
Pool
Outdoor Dining
Restaurant
Lobby
Lobby
Lobby
Lobby
Meeting Facility
Billiards
Lobby
Superior Room, Sea View - Guest Room
Standard Room, 1 King Bed, Garden View - Guest Room
Outdoor Banquet Area
Superior Room, 1 King Bed, Sea View - Guest Room
Children’s Play Area – Outdoor
Hotel Interior
Standard Room, Sea View - Guest Room
Standard Room, Garden View - Guest Room
King vista al mar - Guest Room
Krystal Ixtapa
Hotel Front
Hotel Entrance
Outdoor Pool[1/47]
Rooms were dirty, there was ants all over the room, bathroom was horrible there was used…
What I did like?? the beach What I did not like? food is just to feed you, always the…
Hotels.com® Rewards
Krystal Ixtapa
from $53- Standard Room, 1 King Bed, Garden View
- King vista al mar
- Room (Krazy Super Saver)
- Superior Room, 1 King Bed, Sea View
- Standard Room, Garden View
- Standard Room, Sea View
- Superior Room, Sea View
At a glance
Key facts
Hotel size
- This hotel has 255 rooms
- This hotel is arranged over 11 floors
Arriving/leaving
- Check-in time 4:00 PM-midnight
- Check-out time is noon
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Travelling with others
Children
- No cribs (infant beds)
- Babysitting/childcare*
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
Transportation
Parking
- Free onsite self parking
Payment types at the property
- Cash
Other information
- Smoke-free property
FAQs for Krystal Ixtapa
Does Krystal Ixtapa offer free cancellation for a full refund? Yes, Krystal Ixtapa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. Is Krystal Ixtapa currently open? The property is closed between April 07 and May 31. The following facilities or services will be unavailable from October 21 2020 to March 1 2021 (dates subject to change): <ul><li>Bar/Lounge(s)</li><li>Supervised childcare</li></ul> What are the cleanliness and hygiene measures currently in place at Krystal Ixtapa? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Krystal Ixtapa? Yes, there's free self parking. Is there a pool at Krystal Ixtapa? Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM. Are pets allowed at Krystal Ixtapa? Sorry, pets aren't allowed. What are the check-in and check-out times at Krystal Ixtapa? You can check in from 4:00 PM - midnight. Check-out time is noon. Are there restaurants at or near Krystal Ixtapa? Yes, there are 3 onsite restaurants. The dining venue will be unavailable from October 21 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Emilio's Pizza (7-min walk), Bistro Soleiado (7-min walk), and Deborah's Restaurant (9-min walk). What is there to do at Krystal Ixtapa and nearby? Have fun with activities like cycling, hiking, and jet skiing, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include 2 bars and a waterslide. Krystal Ixtapa also has a fitness center and a garden.
Recent reviews
Good 7.0 From 398 reviews
Poor
HORRIBLE EXPERIENCE, Ants everywhere , the ac was dripping from the roof all the time even when it was off, I asked for an extra blanket as it never got delivered, food was nasty, it was buffet don’t get all inclusive please, elevator not functioning 60% of the time
Noe, us4 night trip
Fair
Terrible check in delays
Terribly long check in process, the front desk never can grasp the fact that the room was reserved and paid for on Hotels.com. A 15 minute max check on had taken over an hour on 3 separate employee stays this month.
us2 night business trip
Fair
I did not like the fact that i did not get the rooms i rented they did not respect my reservation
us2 night family trip
Exceptional
Quick check in, great customer service, great price
Mane, us1 night trip
Fair
Staff was friendly however, late night music and overfilled pool was not peaceful or relaxing. The bed had a strong offensive odor to it! Sadly we had to change hotels!
us4 night family trip
Good
the hotel is ok, on the understanding that it is a little old. When checking inn I had a couple of discrepancies, but without delay everything was resolved by paying a little more than agreed. in general everything ok.
us4 night trip
Exceptional
Great Stay!
Check in was amazing -- we arrived early and were allowed to check in and received a free upgrade for a beautiful room with a view! Everyone was helpful and friendly. Such a great place to stay!
Jean, us1 night trip
Very Good
Couples getaway
Had a great time. Nice very clean room. Staff was amazing.. went outta way to make us comfortable. Only suggestions are free coffee and free bottle water in the room. Adult pool needs to be better supervised to keep kids out.
William, us7 night trip
Good
No recycling! There’s not a golf course at the hotel as pictured. There were black stripes (mold?) on the ceiling. There was not enough seating at the pool. We couldn’t communicate to housekeeping that we did not need fresh sheets and towels every day.
us14 night romance trip
Good
The beach was perfect, the hotel is something I’d never go to again.
Rich, us7 night romance trip
