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Clock Tower Resort, Rockford

3 stars
7801 East State StreetRockfordIL61108United States of America, 800-491-6126
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2.3 / 5
Location
Location is ok
Vibe
Vibe is not too good
Amenities
Amenities are not the best
Wellness
Wellness & sports facilities could be improved
149See all 149 Hotels.com reviews
From 284 reviewsTripAdvisor Traveller Rating

Clock Tower Resort, Rockford

Hotel Info: 866-539-8117

from $70
  • Room selected at check-in + 4 WP passes
  • 2 Double Beds Waterpark Nonsmoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • 1 King Bed Waterpark Nonsmoking
  • Standard Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 245 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 4 PM-11:00 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 80 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free RV/bus/truck parking

Also known as

  • Clock Tower
  • Clock Tower Resort
  • Clock Tower Resort Rockford
  • Clock Tower Rockford
  • Best Western Clock Hotel
  • Best Western Clock Tower Hotel Rockford
  • Best Western Rockford
  • Rockford Clock Tower Hotel

Policies

Water resort passes are not included in room rates and must be purchased separately. To purchase in advance, contact the hotel directly via the information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Guests under 16 years old are not allowed in the fitness facility.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Pet deposit: USD 50 per stay

Optional extras

Rollaway beds are available for USD 10 per night

Pets are allowed for an extra charge of USD 20 per pet, per day (maximum USD 100 per stay)

In the hotel

Taking the kids?
  • Supervised childcare/activities
Food and drink
  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Coffee/tea in a common area
Things to do
  • Waterslide
  • Health club
  • Indoor tennis court
  • Basketball on site
  • Playground on site
  • Racquetball/squash on site
  • Outdoor tennis court
  • Arcade/game room
Working away
  • 24-hour business center
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 10080
  • Conference space size (meters) - 907
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
Facilities
  • Number of buildings/towers - 2
  • Year Built 1967
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
More
  • Connecting/adjoining rooms available

Special features

Dining

Tilted Kilt - This pub specializes in American cuisine and serves lunch and dinner. A children's menu is available.

Clock Tower Resort, Rockford’s small print

Also known as

  • Clock Tower
  • Clock Tower Resort
  • Clock Tower Resort Rockford
  • Clock Tower Rockford
  • Best Western Clock Hotel
  • Best Western Clock Tower Hotel Rockford
  • Best Western Rockford
  • Rockford Clock Tower Hotel

Policies

Water resort passes are not included in room rates and must be purchased separately. To purchase in advance, contact the hotel directly via the information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Guests under 16 years old are not allowed in the fitness facility.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Pet deposit: USD 50 per stay

Optional extras

Rollaway beds are available for USD 10 per night

Pets are allowed for an extra charge of USD 20 per pet, per day (maximum USD 100 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.3 /5 from 149 reviews

Clock Tower Resort, Rockford
Poor1.0 / 5
DO NOT BOOK!!
This is probably one of the WORST places I've ever stayed in EVER I've stayed in over 300 hotel rooms.. it began with the check in... arrived at 2:30am late check in. I walk in the lobby the girl working did not greet me or say a word just sat there on her phone and I said can I check in please? Got my room key then tells me you have to park around the building and walk in from the other side, if you get lost come back. Definitely got lost.. went back to the front desk, she was absolutely no help, so we continued to walk around. We found our room! Ok so now it gets crazy... we put our card into the room to unlock it and the dead bolts on and the door won't open. Tried 2 more times, then I'm thinking to my self wth someone is in that room!! Yes the lady booked another persons room to us.. so we go back to the main lobby again (wandering around this hotel resort) we tell her what happend her reaction is "What the fu** did my manager do, I fuc**n hate my co workers, how the h*ll did that happen." So now me and 2 other guests look at each other like really that's real professional.. then they begin to tell me that they just walked in on a FAMILY WITH A BABY, because the lady at the front desk ALSO booked them another room with people inside of it. so we finally get rebooked another room. finally find that room and we walk in it's 3:15am now and I can't even see I'm so tired. The room smells like straight cigarettes, at this point I'm so mad I walk Call up hotels.com and canceld
1 night business trip
Clock Tower Resort, Rockford
Fair2.0 / 5
Read reviews first
The entire hotel smell like cigarettes, showers were damage, got late to my meeting because couldn't take a shower, water park was closed and the indoor pool was in very bad shape, lights didn't work properly in the room ether and the room smelled like cigarettes too, price was not cheap I feel like I over pay this kind of hotel.
2 night business trip
Clock Tower Resort, Rockford
Fair2.0 / 5
The Crown Jewel Has Lost it's Luster
Unfortunately, the property is on the edge of disaster. The water park (the hotels main draw) is closed for "maintenance" until 2017. Many of the draperies are shredded. The outside doors are NEVER locked, providing inadequate security. There was no record of the reservation. A call to Hotels.com solved that problem, but the reservation didn't make it into the system for over 4 hours (the supervisor failed to add it). There was no air conditioning in the hallways. The hot water is tepid. I don't like giving negative reviews, but, The Clock Tower was once a crown jewel....it's sad to see it on a downward spiral.
2 night trip with friends
Clock Tower Resort, Rockford
Poor1.0 / 5
Disappointing
Extremely disappointed with thus stay, water park not operable, outdoor pool not filled, room in disrepair (handles hanging off dresser, water damage on walls in room, bad smell). Will never stay here again
1 night family trip
Clock Tower Resort, Rockford
Good3.0 / 5
Need better breakfast
1 night family trip

See all reviews

Clock Tower Resort, Rockford

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