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1 room, 2 adults

Queens Hotel Cheltenham MGallery Collection, Cheltenham

4-star4 stars
The Promenade, Cheltenham, England, GL50 1NN, United Kingdom

4-star hotel with restaurant, near Cheltenham Town Hall
  • Free WiFi
  • Collect nightsYou can collect® Rewards nights here


Good internet service
Great location
Tasty breakfast
Great room
116See all 116 reviews
From 1,621 reviews

TripAdvisor Traveller Rating

Queens Hotel Cheltenham MGallery Collection, Cheltenham

from $118
  • Deluxe Room
  • Superior Room

What’s around Queens Hotel Cheltenham MGallery Collection, Cheltenham


  • Heart of Cheltenham
  • Cheltenham Racecourse - 34 min walk
  • Cheltenham Town Hall - 4 min walk
  • Imperial Gardens - 3 min walk
  • Cheltenham General Hospital - 11 min walk
  • University of Gloucestershire - 11 min walk
  • Cheltenham Art Gallery and Museum - 12 min walk
  • Holst Birthplace Museum - 14 min walk

Getting around

  • Bristol (BRS-Bristol Intl.) - 67 min drive
  • Cheltenham Spa Station - 19 min walk
  • Gloucester Station - 18 min drive
  • Toddington Railway Station - 19 min drive
  • Self parking (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 84 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Golfing nearby
Working away
  • Conference space
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Elevator/lift
  • Garden
  • Library
  • Fireplace in lobby
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Partially open bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Napier Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

  • The property is a member of Historic Hotels of the World.

Queens Hotel Cheltenham MGallery Collection, Cheltenham’s small print

Also known as

  • Cheltenham Mercure
  • Queen's Hotel Cheltenham
  • Queens Hotel Cheltenham MGallery Collection
  • Queens Hotel MGallery Collection
  • Queens Cheltenham MGallery Collection
  • Queens MGallery Collection
  • Queens Hotel Cheltenham
  • Mercure Cheltenham
  • Hotel Mercure Cheltenham
  • Mercure Cheltenham Hotel
  • Mercure Cheltenham Queen's
  • Mercure Cheltenham Queen's Hotel
  • Mercure Hotel Cheltenham
  • Mercure Queen's Hotel
  • Queen's Cheltenham
  • Queen's Cheltenham Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of GBP 20.00 (subject to availability)

Self parking costs GBP 13.00 per night with in/out privileges

Rollaway beds are available for GBP 25.00 per night

Full breakfast is offered for an extra charge of GBP 17.50 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 116 reviews

Queens Hotel Cheltenham MGallery Collection, Cheltenham
Very Good8.0
Would stay here again, very comfortable-also has a great breakfast
Joseph, us3 night romance trip
Queens Hotel Cheltenham MGallery Collection, Cheltenham
Very Good8.0
Stay was very pleasant but the service at the bar was slow. F=
Tina, gb1 night business trip
Queens Hotel Cheltenham MGallery Collection, Cheltenham
Our stay here was quite dissapointing. The lifts were broken throughout the weekend. The hotel itself is very airless and musty. We were allocated a very small room on the 3rd floor ( it was meant to be a superior room ) overlooking the inside courtyard of the hotel and very loud noise from the kitchen's aircon/extractor system I called straightaway to complain and I was told to open the window and to ask for a fan if required. I complained again in the morning as we did not sleep at all and we were moved to a rom on the 1st floor. Just a shame that this wasn't done as son as we arrived. Also the breakfast costs a whopping £17.50 per person! Really disspointing as I had really high expectations of this well known hotel
lowri, gb2 night romance trip
Queens Hotel Cheltenham MGallery Collection, Cheltenham
Very Good8.0
Convenient hotel in Cheltenham
Generally, our stay at this hotel was pleasant. The common areas in the hotel are elegant and quite grand - a nice reflection of the history of the hotel. While the ensuite had recently been well renovated to a high standard - the furnishing in the room was somewhat cheap and tacky. Housekeeping in the rooms, lifts, floors to rooms etc weren't particularly good. Breakfasts were plentiful and there were a number of very well prepared cooked options. The Christmas buffet dinner was also very memorable and good value. Parking was easy and free. The hotel is located in the heart of town and Raymond Blanc's brasserie is just adjacent to the hotel where we enjoyed a dinner. Overall we have no reservations in recommending this hotel.
Colmn, au4 night romance trip
Queens Hotel Cheltenham MGallery Collection, Cheltenham
Quality stay - convenient location
Very convenient for shops and restaurants (including 'The Ivy' were we had dinner). Lovely décor, friendly staff and tasty breakfast. Parking available (£12 per day) in hotel car park although I hadn't realised this when booking.
Colin, gb1 night romance trip

See all reviews

Queens Hotel Cheltenham MGallery Collection, Cheltenham

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