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1 room, 2 adults

SureStay Plus Reno Airport Plaza Hotel , Reno

3-star3 stars
1981 Terminal Way, Reno, NV, 89502, United States of America

3-star hotel with outdoor pool, near Reno-Sparks Convention Center
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 992 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
WiFi
Good internet service
Wellness
Wellness & sports facilities could be improved

SureStay Plus Reno Airport Plaza Hotel , Reno

from $80
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)
  • Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Fireplace
  • Standard Room, 2 Queen Beds, Accessible, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)
  • Suite, 1 King Bed, Non Smoking, Fireplace (Four Poster Bed)
  • Presidential Suite, 1 King Bed, Non Smoking, Fireplace
  • Standard Room, 1 King Bed, Accessible, Non Smoking

What’s around SureStay Plus Reno Airport Plaza Hotel , Reno

Landmarks

  • Ultimate Rush Speed and Thrill Park - 29 min walk
  • Fun Quest - 30 min walk
  • Reno Little Theater - 35 min walk
  • Virginia Lake Park - 35 min walk
  • Nevada Shakespeare Company - 39 min walk
  • Reno-Sparks Convention Center - 2.4 mi / 3.9 km
  • National Automobile Museum - 2.7 mi / 4.4 km
  • Nevada Museum of Art - 2.8 mi / 4.5 km

Getting around

  • Reno, NV (RNO-Reno-Tahoe Intl.) - 4 min drive
  • Truckee, CA (TKF-Truckee Tahoe) - 39 min drive
  • Reno Station - 11 min drive
  • Free airport shuttle
  • Free casino shuttle

At a glance

Key facts

Hotel size

  • This hotel has 265 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 80 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle (available 24 hours)

Parking

  • Free self parking

  • Extended parking *

Offsite

  • Free casino shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Things to do
  • Outdoor seasonal pool
  • Fitness facilities
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 9
  • Conference space
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • ATM/banking
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 39-inch flat-screen TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Connecting/adjoining rooms available

Special features

Dining

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.

Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Coffee Bar - Onsite coffee shop. Open daily.

SureStay Plus Reno Airport Plaza Hotel , Reno’s small print

Also known as

  • SureStay Plus Reno Airport
  • SureStay Plus Hotel Reno Airport
  • Airport Plaza Hotel
  • SureStay Plus Hotel by Best Western Reno Airport
  • Best Western Plus Airport Plaza Hotel
  • SureStay Plus Hotel Reno Airport by Best Western
  • Best Western Airport Plaza Hotel
  • Surestay Plus Reno Plaza
  • SureStay Plus Reno Airport Plaza Hotel Reno
  • SureStay Plus Reno Airport Plaza Hotel Hotel
  • SureStay Plus Reno Airport Plaza Hotel Hotel Reno
  • SureStay Plus Hotel Best Western Reno Airport
  • SureStay Plus Best Western Reno Airport
  • SureStay Plus Reno Airport Plaza Hotel
  • SureStay Plus Hotel
  • SureStay Plus Reno Airport Plaza
  • SureStay Plus
  • Airport Plaza Hotel Reno
  • Airport Plaza Reno

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

  • The seasonal pool is open from July to September.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Mandatory fees

    Deposit: USD 200 per stay

    Optional extras

    Extended parking costs USD 9.00 per day

    Rollaway beds are available for USD 10.0 per day

    Breakfast costs between USD 5 and USD 15 for adults, and USD 5 and USD 15 for children (approximately)

    Pets are allowed for an extra charge of USD 25 per accommodation, per stay

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

    Very Good 8.2 From 1,265 reviews

    Exceptional 10.0
    Had a great experience here!
    Getting to Boise was a little rough! It was snowing all the way and had flight delays, even stuck on the tarmac for over an hour waiting to be de-iced. Got to the hotel about 3 hours later than planned. I hadn't eaten (had been on two planes, stuck at the airport with delays), and I got lost getting to the hotel. Put the address in my GPS and ended up in a neighborhood. I called the hotel and spoke with SARAH at the front desk. She was so nice and quickly gave me another address. I put that in and it took me to a road closure. I was tired, hungry, lost and having a horrible day. By this time, I'd been traveling for 7 hours. I called again, and Sarah LITERALLY got her her personal car and drove over to find me with a smile on her face! She took the time to go out of her way, to go above and beyond the call of duty and find me! She even brought me snacks and water. I couldn't believe it. I was so thankful. I'll never forget that act of kindness. Such a wonderful person and such an asset to this hotel! SureStay, you are LUCKY to have her and I hope you know what an awesome employee you have working for you! Thank you Sarah! You were a life-savor to this gal that day! I will be back and I will tell everyone I know about this great hotel and what amazing people they have working there. Thanks Sarah!
    Monica, usOther trip
    Fair 4.0
    Disappointing second visit. Booked the place second time within a month's time of first visit. First visit was okay - met basic needs, clean rooms but unfriendly front desk and inefficient restaurant staff. But okay service was tolerated - no harm done. So booked a second time for the convenience of another Convention visit. Second time was disappointing - arrive late again after informing hotel of late arrival. This time, room assigned had no working shower knob. Shower couldn't be turned on...When informed front desk was surly, not courteous and definitely not apologetic. Front desk staff grudgingly showed up and tested the faulty knob and acknowledged that it was not working. At 12:30-1 ish in the morning, after a 5 hr drive to get here, the three people in the room were not happy. We put our clothes back on, repacked and had to move to another room - a room the staff again grudgingly found after complaining how booked the place was.... Not good, all the mixed reviews read on Expedia are correct. Not worth your trouble if you get a room without a shower and on top of that - bad service. Second time service from front desk and restaurant servers were as bad as the first time. This was our last stay here. No shower was the last straw.
    Visitor from CA, usOther trip
    Exceptional 10.0
    Pleasantly surprised
    We booked this hotel to attend last weekend of Hot August Nights. We did not want to stay in a casino or a lower end hotel. Usually hotels near airports aren't quiet or updated. This hotel was quiet, updated, clean and staff friendly. My only issue -sthill being worked out - is that my credit card was charged twice for the stay. I reported this to Sean and Carlos and they both claimed they only saw one charge even though AMEX alerted me twice in four hours of the charges. We all agreed that we will wait a few days to see if one charge drops off. Would stay here again if needed.
    Kimberley, us3 night romance trip
    Exceptional 10.0
    GENUINELY friendly, comfortable and accommodating
    I've stayed at a ton of hotels all over the world, from fanciest resorts to B&B's to desperate road-side availability where you don't want to walk on the carpet without combat boots, and frankly haven't written any reviews despite my intentions and despite having positive or negative experiences (just never got around to it...). BUT there was something about this place that struck a chord with me, because what do you expect from an attractively priced Reno Airport hotel?? I was stuck in Reno overnight by myself between flights, and I randomly chose SureStay, name notwithstanding. The place was clean, with an inviting comfortable lobby (with a small billiard table), sweet sports bar set up and flanking grill/restaurant, morning coffee barrista - all tastefully done - and a very roomy bedroom, lush bed, pristine bathroom..and food/drink coupons to boot. But here's the real difference: apparently it's under new management, and what you grow to find in the world is that you can tell from housekeepers, waitstaff, bartenders, even check-in staff behind their masked faces, how management is treating them. Because sure as day follows night, they pass that same vibe off to the client. From the moment I checked in, to the moment I left, I felt like I was being served by people who were not sycophantic but genuinely enjoyed being there; everything I asked for (real 100% cream for coffee, for one!) they happily got for me. I was almost suspicious that they were all the same family!
    Ames, usOther trip
    Very Good 8.0
    Last minute stay
    This was a last-minute stay after a horrible experience using another booking service (starts with an A and ends with a B). Hotels.com inadvertently booked us a pet-friendly room here at the SureStay, which we were not aware of until we entered our room. It was late, and we called the front desk from the room to ask why there was a dog bed in our room and why it smelled of dog. Front desk staff quickly assigned us a new room and met us at the door to swap keys. For being across the street from Reno Airport, this is a very quiet and comfortable place to spend a night.
    Todd, us2 night trip

    SureStay Plus Reno Airport Plaza Hotel , Reno

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