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Crossroads Inn & Suites, Gatlinburg

2.5-star2.5 stars
440 ParkwayGatlinburgTN37738United States of America

Hotel with outdoor pool, near Ripley's Aquarium of the Smokies
  • Free full breakfast, free WiFi, and free parking
Very Good8.2
Value for money
Best value for money
Great location
Great room
Breakfast is average
344See all 344 reviews
From 487 reviewsTripAdvisor Traveller Rating

Crossroads Inn & Suites, Gatlinburg

from $70
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Standard Room, 2 Queen Beds
  • Suite, 1 King Bed
  • Suite, 1 King Bed, Jetted Tub
  • Suite, 1 Queen Bed

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • Restaurant
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • 24-hour front desk
  • Laundry facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Fireplace in lobby
  • Television in common areas
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Daily housekeeping
  • Connecting/adjoining rooms available

Crossroads Inn & Suites, Gatlinburg’s small print

Also known as

  • Best Western Crossroads
  • Best Western Crossroads Gatlinburg
  • Best Western Crossroads Inn
  • Best Western Crossroads Inn Gatlinburg
  • Crossroads Inn Gatlinburg
  • Crossroads Gatlinburg
  • Best Western Crossroads Hotel Gatlinburg


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Cribs/Infant beds are available for USD 10.0 per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Crossroads Inn & Suites, Gatlinburg


  • Ripley's Aquarium of the Smokies - 7 min walk
  • Sweet Fanny Adams Theatre - 2 min walk
  • Cooter's Place - 4 min walk
  • Mountain Mall - 8 min walk
  • Guinness World Records Museum - 8 min walk
  • Earthquake the Ride - 10 min walk
  • World of Illusions - 11 min walk
  • Mysterious Mansion - 11 min walk

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 64 min drive
  • Free self parking

Recent reviews

Very Good 8.2 From 344 reviews

Crossroads Inn & Suites, Gatlinburg
Room 101 - NO
Older hotel going through remodeling. Room was clean but could use new sheets, blankets. Location to tourist strip made easy walking and breakfast was average. Do not take room 101. It sits behind a concrete wall and you will look out your window and door to a view of construction stuff, trash and a port a potty. Two rooms down and your fine. This is the reason for my lower rating.
stephanie, us2 night trip
Crossroads Inn & Suites, Gatlinburg
Very Good8.0
Hotel is located within walking distance of downtown which was super convienent! Parking looked to be an absolute nightmare in town so being able to walk and not have to worry about finding or paying for parking was great. No complaints about the service or room.
Amy, us1 night trip
Crossroads Inn & Suites, Gatlinburg
Great location and place
They were doing construction on the pool while we were there, but it was tool cold to swim anyhow. This place was in a great location, the room was big and clean and the breakfast was great for our family. Could not have been happier for the price.
Michael, us5 night trip
Crossroads Inn & Suites, Gatlinburg
Excellent front desk
Staff was incredibly friendly which at first impression really adds to the experience, they were welcoming from check in to check out. Great location on the strip, we will be back.
Brian, us1 night trip
Crossroads Inn & Suites, Gatlinburg
I was disappointed with my stay here, was expecting a much better room. The room had a smell to it. the bedding looked QUESTIONABLE and to add insult to injury the lighting was faulty. Definitely wouldn't be a returning customer.
Tricia, us1 night trip

See all reviews

Crossroads Inn & Suites, Gatlinburg

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