Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Gatlinburg, Tennessee, United States of America
1 room, 2 adults

Crossroads Inn & Suites, Gatlinburg

2.5-star2.5 stars
Great for families

Good to know

  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
  • Microwave
440 Parkway, Gatlinburg, TN, 37738, United States of America

Hotel with restaurant, near Ripley's Aquarium of the Smokies
  • Free local cuisine breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
    • Microwave
  • Collect stampsYou can collect® Rewards stamps here
Great pool
Great location
Great room
Complaints about WiFi

Crossroads Inn & Suites, Gatlinburg

from $89
  • Standard Room, 2 Queen Beds
  • Suite, 1 King Bed (Seasonal Fireplace)
  • Suite, 1 King Bed, Jetted Tub (Seasonal Fireplace)

What’s around Crossroads Inn & Suites, Gatlinburg


  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg Sky Lift - 13 min walk
  • Gatlinburg Convention Center - 21 min walk
  • Great Smoky Mountains National Park - 25 min walk
  • Ripley's Believe It Or Not Museum - 15 min walk
  • Ole Smoky Moonshine Distillery - 16 min walk
  • Gatlinburg Space Needle - 16 min walk
  • Ober Gatlinburg Ski Area & Amusement Park - 21 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3:00 PM-7:00 AM
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free local cuisine breakfast daily
  • Restaurant
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
  • Snowboarding nearby
Working away
  • 24-hour business center
  • 24-hour front desk
  • Laundry facilities
  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Fireplace in lobby
  • Television in common areas
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Atrium Pancake House - This restaurant serves lunch only.

Crossroads Inn & Suites, Gatlinburg’s small print

Also known as

  • Best Western Crossroads
  • Crossroads Inn & Suites Hotel Gatlinburg
  • Best Western Crossroads Gatlinburg
  • Best Western Crossroads Inn
  • Best Western Crossroads Inn Gatlinburg
  • Crossroads Inn Gatlinburg
  • Crossroads Inn & Suites Hotel
  • Crossroads Gatlinburg
  • Best Western Crossroads Hotel Gatlinburg
  • Crossroads Inn & Suites Gatlinburg


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from April to September.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Cribs/Infant beds are available for USD 10.0 per stay

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Crossroads Inn & Suites, Gatlinburg

    • Does Crossroads Inn & Suites offer free cancellation for a full refund?
      Yes, Crossroads Inn & Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Crossroads Inn & Suites?
      Yes, there's free self parking.
    • Is there a pool at Crossroads Inn & Suites?
      Yes, there's a seasonal outdoor pool and a children's pool.
    • Are pets allowed at Crossroads Inn & Suites?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Crossroads Inn & Suites?
      You can check in from 3:00 PM to 7:00 AM. Check-out time is 11 AM.
    • Are there restaurants at or near Crossroads Inn & Suites?
      Yes, there's an onsite restaurant. Nearby restaurants include Atrium Pancakes (1-min walk), Hard Rock Cafe (4-min walk), and Corky's Ribs & Barbeque (4-min walk).

    Recent reviews

    Very Good 8.4 From 533 reviews

    Exceptional 10.0
    Great place!!! Spacious rooms. Will stay again!!!
    Marcie, us4 night family trip
    Very Good 8.0
    Overall nice hotel. Check in was and check out was simple and easy. The room had a mild odor when first entered. My only complaint wasn’t with the hotel but some of its other guests.
    Lisa, us2 night trip
    Exceptional 10.0
    Nice Stay
    Great location near everything. The staff was friendly and helpful
    Doug, us2 night family trip
    Good 6.0
    Did not have advance notice of no breakfast. That is always a part of my decision on pricing for a hotel. The room was very clean and comfortable. However, the commode needs replaced
    Betty, us2 night trip
    Exceptional 10.0
    We had a wonderful stay. I would definitely recommend this hotel.
    Corey, us3 night family trip
    Fair 4.0
    Pools are smaller than pictured
    Photos of the pool sizes are misleading.
    james, us2 night family trip
    Exceptional 10.0
    The hotel is near the center of Gatlinburg everything is within walking distance the swimming pool was great the kids loved it the service was great I would stay here again
    Donald, us2 night family trip
    Exceptional 10.0
    Wonderful little place for a quick weekend getaway
    Upon check-in, our room was very clean. Because of the Covid-19 situation, we were advised that daily maid service would not be offered. We were advised that we could request service, towels, etc., but that we could not be in the room when it was being clean. We opted not to request extra service, as we only stayed for the weekend. Check in was a breeze, check out was even easier! The parking lot was on the small side, so if you're not back early, it could be difficult to find a spot. The great news is the location is perfect for walking to anything you'd want to do in Gatlinburg!
    Erin, us3 night trip
    Exceptional 10.0
    Came as a last minute getaway & the hotel was perfect. Enjoyed the room & the hotel. No complaints.
    us2 night family trip
    Exceptional 10.0
    PERFECT location. Great view . Manager was extremely friendly and helpful. Will definitely go back.
    david, us3 night trip

    Crossroads Inn & Suites, Gatlinburg

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