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All properties in Gatlinburg, Tennessee, United States of America
1 room, 2 adults

Crossroads Inn & Suites, Gatlinburg

2.5-star2.5 stars
440 Parkway, Gatlinburg, TN, 37738, United States of America

Hotel with outdoor pool, near Ripley's Aquarium of the Smokies
  • Free local cuisine breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here
Very Good8.2
Great location
Great room
Very comfortable
Complaints about WiFi
422See all 422 reviews
From 522 reviews

TripAdvisor Traveller Rating

Crossroads Inn & Suites, Gatlinburg

from $79
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Standard Room, 2 Queen Beds
  • Suite, 1 King Bed
  • Suite, 1 King Bed, Jetted Tub
  • Suite, 1 Queen Bed

What’s around Crossroads Inn & Suites, Gatlinburg


  • Ripley's Aquarium of the Smokies - 7 min walk
  • Gatlinburg Sky Lift - 14 min walk
  • Gatlinburg Space Needle - 16 min walk
  • Gatlinburg Convention Center - 22 min walk
  • Great Smoky Mountains National Park - 30 min walk
  • Ripley's Believe It Or Not Museum - 14 min walk
  • Ole Smoky Moonshine Distillery - 16 min walk
  • Smoky Mountain Brewery - 21 min walk

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 64 min drive
  • Free self parking

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3:00 PM-7:00 AM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free local cuisine breakfast daily
  • Restaurant
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Snowboarding nearby
  • Children's pool
Working away
  • 24-hour business center
  • 24-hour front desk
  • Laundry facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Designated smoking areas
  • Fireplace in lobby
  • Television in common areas
  • In-room accessibility
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Atrium Pancake House - This restaurant serves lunch only. Open daily.

Crossroads Inn & Suites, Gatlinburg’s small print

Also known as

  • Best Western Crossroads
  • Best Western Crossroads Gatlinburg
  • Best Western Crossroads Inn
  • Best Western Crossroads Inn Gatlinburg
  • Crossroads Inn Gatlinburg
  • Crossroads Gatlinburg
  • Best Western Crossroads Hotel Gatlinburg


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from April to September.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Cribs/Infant beds are available for USD 10.0 per stay

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Very Good 8.2 From 422 reviews

    Crossroads Inn & Suites, Gatlinburg
    Close to town
    Nice close walkable location to town. Hotel was not bad but then not great either. Just fine if you're not spending a lot of time on site. Staff were helpful and friendly.
    Claire, usRomance trip
    Crossroads Inn & Suites, Gatlinburg
    Weekend Getaway
    This was a great place to stay! Room was large, very clean, soft beds. Pool was clean but not heated. Breakfast is decent. We stayed for the weekend as a little getaway and will definitely stay again.
    Missy, us2 night romance trip
    Crossroads Inn & Suites, Gatlinburg
    Very Good8.0
    Don’t go for the breakfast
    Breakfast area (on the 4th floor) was inconvenient and too small to handle all the people. Food selection could’ve been better - watery gravy, only one waffle maker, limited variety of foods.
    Ronald, us2 night trip
    Crossroads Inn & Suites, Gatlinburg
    Great spot
    Just had a quick overnight stay but the room was beautiful and spotless. Check in was easy and quick.
    Michelle, us1 night trip with friends
    Crossroads Inn & Suites, Gatlinburg
    Nice clean comfortable room
    Great place to stay. Very comfortable beds. Very clean. Parking is a little tight when at capacity, but overall our art was wonderful. Would stay here again if we choose to be in downtown Gatlinburg area.
    Kristi, us2 night family trip

    See all reviews

    Crossroads Inn & Suites, Gatlinburg

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