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Best Western Twin Islands, Gatlinburg

2 stars
539 ParkwayGatlinburgTN37738United States of America, ‏866-925-8648
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Excellent4.0 / 5
Location
Great location
Pool
Great pool
Service
Fantastic service
WiFi
Bad internet service
466See all 466 Hotels.com reviews
From 936 reviewsTripAdvisor Traveller Rating

Best Western Twin Islands, Gatlinburg

Hotel Info: 866-925-8648

from $110
  • Standard Room, 2 Double Beds, Fireplace, River View
  • Standard Room, 1 Queen Bed, Fireplace, No View
  • Suite, 2 Queen Beds, Fireplace, River View
  • Standard Room, 1 King Bed
  • Suite, 2 Bedrooms, Non Smoking, Kitchen
  • Standard Room, 1 King Bed, Fireplace, River View
  • Standard Double Room, 2 Double Beds
  • Suite, 2 Bedrooms, Non Smoking, Kitchen
  • Suite, 1 King Bed, Accessible, Bathtub
  • Suite, 1 King Bed, Fireplace, River View
  • Standard Room, 2 Double Beds, Refrigerator & Microwave, River View
  • Suite, 1 King Bed, Jetted Tub
  • Standard Room, 1 King Bed, Refrigerator & Microwave, River View
  • Suite, Multiple Beds, Kitchen, River View
  • Suite, 2 Double Beds, Non Smoking, Kitchen
  • Standard Room, 1 King Bed, Refrigerator & Microwave, River View
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View
  • Suite, Multiple Beds, Kitchen, River View
  • Standard Room, 1 King Bed, Fireplace, River View

At a glance

Key facts

Hotel size

  • This hotel has 112 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Best Western Twin
  • Best Western Twin Islands Hotel Gatlinburg
  • Gatlinburg Best Western
  • Best Western Twin Islands
  • Best Western Twin Islands Gatlinburg
  • Best Western Twin Islands Motel
  • Best Western Twin Islands Motel Gatlinburg
  • Twin Islands
  • Twin Islands Best Western
  • Best Western Gatlinburg
  • Best Western Hotel Gatlinburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Spa tub
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
Facilities
  • Number of buildings/towers - 10
  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Best Western Twin Islands, Gatlinburg’s small print

Also known as

  • Best Western Twin
  • Best Western Twin Islands Hotel Gatlinburg
  • Gatlinburg Best Western
  • Best Western Twin Islands
  • Best Western Twin Islands Gatlinburg
  • Best Western Twin Islands Motel
  • Best Western Twin Islands Motel Gatlinburg
  • Twin Islands
  • Twin Islands Best Western
  • Best Western Gatlinburg
  • Best Western Hotel Gatlinburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 466 reviews

Best Western Twin Islands, Gatlinburg
Fair2.0 / 5
Not what I expected from the Best Western Brand
We rarely were able to park near our room, and the one time we did another guest slammed their car door into our motorcycle. There was no real enforcement of any of the rules or common courtesies. The pool was only open until 1000 each night even though it is in a resort town were most activities run well into the evening. We were only able to use the pool once our entire stay. We used the laundry our last day there before our trip home and some of our clothes were stolen from the dryer. There was supposedly cameras there but we were told they could not access the video from them. Out of the entire 5 nights we were there the maid only serviced our room twice, but they were sure to leave a tip card in the room. If the service was exemplary we would have tipped them on our own. The balconies were covered with spiders. We told the front desk twice about it and their reply was to have the maid sweep it off. They then turned the lights off for the rest of our stay. Now we could not see the spiders on the chairs, the railings, and the doorways. Needless to say, no one used the balconies. Refridgerator in the room was not turned on, and when we did turn it on it was noisy and ineffective. The hotel itself looks like it needs updated badly. The beds were lumpy and the pillows uncomfortable. The walkway around the hotel along the water was dirty and in poor repair as well.
5 night romance trip
Best Western Twin Islands, Gatlinburg
Excellent4.0 / 5
Great location!
The best feature of this hotel is the location. It is literally across the street from the aquarium and everything on the main strip is within walking distance. It is also quite convenient to Dollywood. Having the parking at the hotel was also very convenient for being able to walk downtown without having to search or pay for parking. The staff was wonderful, very welcoming and accommodating.
2 night family trip
Best Western Twin Islands, Gatlinburg
Excellent4.0 / 5
Pleasant stay
Room was clean, check in fast and easy. Wifi would not stay on very week. Our river view was a walk down the side walk which was not far just put the door, but thought we were going to have balcony view. We were on the first floor. Unable to sit outside our room no chairs.
4 night romance trip
Best Western Twin Islands, Gatlinburg
Excellent4.0 / 5
Family trip with little ones. Very kid friendly!
This was a great location for our first trip to Gatlinburg. Walking distance to the aquarium, shopping and lots of restaurants. Great playground for the kids and a nice pool. There is a beautiful walking path along the river around the hotel, too. Breakfast was average, but the staff in breakfast area are great. Aging hotel, but we were pleased overall.
2 night family trip
Best Western Twin Islands, Gatlinburg
Good3.0 / 5
Room was fine. Bed very uncomfortable. Adjoining rooms were very loud very late. WiFi worked part-time.
3 night family trip

See all reviews

Best Western Twin Islands, Gatlinburg

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