Mercure Hotel Berlin City West

Photo gallery for Mercure Hotel Berlin City West

Lobby
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Balcony

Overview of Mercure Hotel Berlin City West

UNESCO Sustainable Travel Pledge

Mercure Hotel Berlin City West

4.0 star property
4-star hotel in Spandau with restaurant and bar/lounge

7.8/10 Good

560 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $73
Price available on 8/21/2022
Map
Ohmstr. 4-6, Berlin, BE, 13629
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Room service
  • Business center
  • Limo/town car service
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Spandau
  • Olympiastadion - 13 min drive
  • Zoo Berlin - 18 min drive
  • Kurfürstendamm - 10 min drive
  • Waldbuhne - 17 min drive
  • Brandenburg Gate - 21 min drive
  • Reichstag Building - 22 min drive
  • Friedrichstrasse - 23 min drive
  • Berlin Wall Memorial - 23 min drive
  • Potsdamer Platz - 23 min drive
  • Gendarmenmarkt - 25 min drive

Getting around

  • Berlin (BER-Brandenburg) - 31 min drive
  • Berlin-Charlottenburg Station - 7 min drive
  • Berlin-Charlottenburg Station - 7 min drive
  • Jungfernheide Station - 27 min walk
  • Siemensdamm U-Bahn - 2 min walk
  • Rohrdamm U-Bahn - 11 min walk
  • Halemweg U-Bahn - 13 min walk

About this property

Mercure Hotel Berlin City West

4-star eco-friendly hotel in the heart of Spandau
Take advantage of a terrace, dry cleaning/laundry services, and a bar at Mercure Hotel Berlin City West. The onsite restaurant, WEINLOUNGE, features regional cuisine. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), limo/town car service, and free newspapers
  • A computer station, smoke-free premises, and tour/ticket assistance
  • Guest reviews speak well of the helpful staff, proximity to the airport, and overall condition
Room features
All guestrooms at Mercure Hotel Berlin City West boast perks such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with satellite channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

Languages

English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Beach nearby
  • Free use of nearby fitness center
  • Bicycle rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • French
  • German

Room amenities

Be entertained

  • Television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

WEINLOUNGE - This restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
WEINLOUNGE BAR - This bar serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 19 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Children & extra beds

  • Rollaway beds are available for EUR 23.0 per stay

Pets

  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Mercure Berlin City West
Mercure Hotel Berlin City West
Mercure Berlin
Accor Hotel Berlin City West
Accor Hotel Berlin City West
Mercure Hotel Berlin City West Hotel
Mercure Hotel Berlin City West Berlin
Mercure Hotel Berlin City West Hotel Berlin

Frequently asked questions

Does Mercure Hotel Berlin City West offer free cancellation for a full refund?
Yes, Mercure Hotel Berlin City West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hotel Berlin City West?
As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at Mercure Hotel Berlin City West on Aug 21, 2022 start from $73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Berlin City West?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Hotel Berlin City West?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Mercure Hotel Berlin City West?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night.
Is parking offered on site at Mercure Hotel Berlin City West?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Mercure Hotel Berlin City West?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Mercure Hotel Berlin City West and nearby?
Have fun during the warmer months with activities nearby such as cycling. Mercure Hotel Berlin City West also has a seasonal outdoor pool.
Are there restaurants at or near Mercure Hotel Berlin City West?
Yes, WEINLOUNGE offers alfresco dining and regional cuisine. The dining venue will be unavailable from October 25 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Il Ducato (4-min walk), Adria Grill (4-min walk), and Bäcker Bursche (4-min walk).
What's the area around Mercure Hotel Berlin City West like?
Mercure Hotel Berlin City West is in Spandau, a short 2-minute walk from Siemensdamm U-Bahn.

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

8.2/10

Staff & service

7.1/10

Amenities

7.5/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Good

UNHELPFUL AND RUDE STAFF!
We checked in with a lady called Cindy Chen, after going up to the room I realised we had been given the wrong room as I had paid extra for a superior room with a balcony, mini bar, and tea and coffee facilities, yet there was no balcony, only a kettle with no proper tea and coffee makings, and the minibar fridge wouldn’t open. I went down to reception to express my issues however the lady, Cindy Chen, told us we had been given a bathroom instead of a balcony (not what I paid extra money for!!!) and that she couldn’t sort out our issues. As she was the manager, and the only member of staff on shift, i question whether she should be in that role if she’s unable to sort out any issues. After a small while of us trying to make sense of things she started shooing us to the side with hand gestures and told us to come back tomorrow so someone else could sort it out. We therefore gave up and went back up to the room where I then contacted hotels.com customer service, and again the lady I spoke to was no help either, saying that the bathroom was instead of the balcony, not understanding the only reason I paid extra was for the balcony, she didn’t resolve my issue at all just offered me a coupon which as much as I appreciate it, would have been better to just sort out the issue at hand! At this point I just left it as I realised noone was going to help! Couple of other things to note- stains on the carpet in our room (picture attached) and the bathroom door wasn’t even able to shut
Isabella, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay
Nice n friendly stuff willing to assist at all time. Property is Very close to U 7 underground station. So quite easy to get to any part of the city. Few good restaurants.
Lawrence, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Adrian, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

ONDREJ, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Walid, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alireza, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Irena, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Rude staff who didnt care or weren't there !
Whoever is on duty in the morning needs firing !!@@ just had to open the doors myself, noone on the desk and was going to miss my taxi to the airport . yes 5am but still not on !!!!! disgusting !!!! I knocked on every door desperately trying to get attention. Finally went round the counter and ooened the security doors with the keys if I broke the door I dont care!!! I nearly missed my flight because of this !!! Disgusting good job i didnt need a taxi from you !! Clearly someone was asleep or worse !! If there was an emergency what would someone do ???
Alexis, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review