Dusit Thani Laguna Phuket, Choeng Thale

Beachfront rooms are not worth the extra money. Room is far from the beach and can barely be seen from the room. Beds and pillows are not comfortable. Shower changed from freezing to scalding constantly while in it. Location is ok but not very walkable to the main area of town nearby.

Amazing stay at a great property! We loved everything about this hotel and the area/beach! Highly recommend getting included breakfast..it’s delicious and well worth the money! Be sure to check activities calendar as there are a lot of awesome organized activities going on around the property. Highly recommend the Thai restaurant at the hotel! Loved everything about this hotel and our week there! Rooms are nice, clean, beds comfortable but I wouldn’t call them fancy or super upscale. I know sometimes views and opinions can be subjective to one’s own standard but I just have to say we’ve stayed in some amazing hotels (St. Regis Rome, Grand Wailea Maui, Grande Hyatt Kauai to name a few) so my standards for service are pretty high. Service here was top notch. Can’t wait to return with our daughter!

I was checked into a Landmark Suite. Extra bed n Crib made up for my family of 5. The hotel graciously upgraded our club room during our 3 night stay. We visited Phuket to celebrate my son's 6th birthday and the hotel took notice of this and made a surprise deco on the bed to wish him happy birthday which was a nice gesture. The beach and pool was great. Sand on the beach was clean, and the water was clear. Apart from this, there were also some major shortfalls. Hotel looks dated. I travel to many hotels and the most important thing is to get the basics right. Shower with good water pressure, clean rooms, cold air-conditioning. This was what is not at Dusit Thani Phuket. Despite multiple visits by maintenance, the AC alternates between cold and just warm air. Throughout the night Im under and over, under and over my blanket. The shower upon check in had a small issue of water not draining out properly. This was fixed by maintenance by taking the drain cover off completely leaving a gaping hole in the ground. Water pressure was not whats expected from a 5 star hotel. Too low to wash away the shampoo properly. Room service food was ordered throughout the stay, it was mediocre. Would I recommend? Not really. Anantara north of the airport was alot better. 5 star hotels in Patong are better.

Staff was amazing and welcoming. Problem was with the area not being very lively outside the resort and the pool was constantly being worked on

Our trip was great the place was clean and they make us feel welcome.they allow us to check him at 930am which was might early so that a plus and the welcome fruits basket.

The resort staff were very attentive, working hard to accommodate when challenges arose. A high standard of cleanliness is upheld throughout. However one of our two rooms never had the bedding changed throughout our three night stay. Our experience with the restaurant staff was very pleasant as well.

Some “down time” on a beach following some intensive “tourist sightseeing” Fabulous location and resort, just perfect for what we needed, affordable luxury and first class service on a great beach.

This hotel needs some serious updating. It was dated and quite old. For the price o paid I expected a lot more. Good choice was pretty poor but location was great and grounds were lovely

We were staying at the connectiong rooms, one of the room (room no. 152) the walk-in shower is leaking seriously, the other room (room no. 153) the door of the walk-in shower can't close we need to use the rubbish bin and laundry basket to fix the door while we took shower and the saftey box can't lock, we asked the staff to find the technician to fix it but nobody come. The second night when my girl using the hair dryer and I boil the water by the electric kettle at the same time suddenly the TV, electric kettle and hair dryer all off can't use, the receptionist asked the technician to come and fix it but not work, the reception said we can't use the electric kettle and the hair dryer at the same time what answer is it and what resort is it??? Next day, the hotel change and other rooms to us, just better than before but all the phones in 2 rooms is not work, we need to asked the technician to come again. Also, the receptionist which on duty the morning shift on Dec 18 are very unhelpful. The staff at the poolside bar and restaurant are very good and helpful. I am the loyalty Dusit fans, the Dusit Thani Laguna Phuket is the worst resort I never met in the DUSIT Group.

Excellent hotel: service, room, food were first rate. We will return.