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Hotel Estelar Altamira

Photo gallery for Hotel Estelar Altamira

Front of property – evening/night
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, desk, soundproofing

Overview of Hotel Estelar Altamira

Hotel Estelar Altamira

3.5 star property
Family-friendly hotel in Ibagué with outdoor pool and restaurant

8.4/10 Very good

440 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Carrera 1 45-50, Ibagué, Tolima, 730006

Room options

About this area

Getting around

  • Ibague (IBE-Perales) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Restaurante La Masia - 6 min walk
  • Aldus - 11 min walk
  • Maria y Mar - 12 min walk
  • Casa China - 18 min walk
  • La Creperia - 19 min walk

About this property

Hotel Estelar Altamira

Hotel Estelar Altamira offers an airport shuttle (available 24 hours). Guests can indulge in massages, and Le Bistrot serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge and a fitness centre are other highlights. The pool and helpful staff get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 12:30 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 33 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Pool table

Working away

  • Business centre
  • 8 meeting rooms
  • Conference space (1981 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1998
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Spa services
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Le Bistrot – This café serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
La Toscana – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 7 per vehicle. Maximum occupancy 4
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 24 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Estelar Altamira
Estelar Altamira Ibague
Hotel Altamira Estelar
Hotel Estelar Altamira
Hotel Estelar Altamira Ibague
Sofitel Ibague
Hotel Estelar Altamira Hotel
Hotel Estelar Altamira Ibagué
Hotel Estelar Altamira Hotel Ibagué

Frequently asked questions

Does Hotel Estelar Altamira offer free cancellation for a full refund?
Yes, Hotel Estelar Altamira does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Estelar Altamira?
As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at Hotel Estelar Altamira on 15 Dec 2022 start from $63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Estelar Altamira?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Estelar Altamira?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Estelar Altamira?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of USD 24 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Estelar Altamira?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Estelar Altamira?
Yes, an airport shuttle is available. The charge is USD 7 per vehicle.
What are the check-in and check-out times at Hotel Estelar Altamira?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Estelar Altamira and nearby?
Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Hotel Estelar Altamira also has a sauna and a steam room, as well as an arcade.
Are there restaurants at or near Hotel Estelar Altamira?
Yes, Le Bistrot offers Italian cuisine. Nearby restaurants include Restaurante La Masia (6-min walk), Aldus (11-min walk) and Maria y Mar (12-min walk).
What's the area around Hotel Estelar Altamira like?
Hotel Estelar Altamira is a short 3-minute walk from University of Tolima and 12 minutes' walk from La Kueva Escalada Bajo Techo.

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.5/10

Staff & service

8.6/10

Amenities

8.3/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Rafael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent views, fantastic swimming pool and very nice staff. Breakfast food was exciting and fresh.
Mrs. Sandra, 1-night family trip
Verified Expedia guest review

8/10 Very good

Lobby and public areas much nicer than rooms. Although the room was comfortable, it could use an upgrade like the main floor.
Nancy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

ALEXANDER, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

CARLOS, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Volvería siempre!!!
Este hotel fue espectacular. El servicio desde que llegamos fue muy bueno, profesional y todo el personal muy amable. El cuarto muy limpio, buenas opciones en el restaurante, buena conexión a wifi y muchas opciones de entretenimiento en el hotel. El hotel tiene la opción de shuttle desde y hacia el aeropuerto contratando al señor Marco que fue espectacular!!!! Me alegro que cuenten con trabajadores así
Laura, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Constanza, 1-night trip
Verified Hotels.com guest review

6/10 Good

I liked the pool. I disliked the slow service. The drain in the shower was slow which caused the bathroom floor to get flooded and they would take forever to come dry and mop the floor. They didn’t leave extra towels for us to use and dry the floor or floor mats. Our room was made every day but we ran out of toilet paper twice before they didn’t leave any. I didn’t like the fact that we couldn’t sleep because next to us there was a crying/screaming toddler all night long. Also a barking/howling dog all throughout the hotel that the owners had on a leash and was a sassy bratty thing that didn’t let us enjoy breakfast or the pool the first 3 days. I know this is beyond the control of hotel management but they should try to accommodate people with kids and dogs together with guest with similar needs and not close to people without infants and pets. Lots of pets in this hotel. I have a dog and love dogs but I’m considerate of other guests therefore don’t travel with my dog. Overall servers and staff were very polite and tried their best but the service needs a lot of improvement. Housekeeping is not available after 10. Our first night my daughter got sick and vomited 4 times throughout the night. Housekeeping never came. I had to suck it up until morning and at 7 am, I called and half hour later no none was coming, I needed the bathroom bad. I had to go down to the lobby in my pjs without brushing my teeth to tell them to send someone ASAP, not a good experience.
PAOLA, 7-night family trip
Verified CheapTickets guest review

10/10 Exceptional

antonio, 1-night trip
Verified Hotels.com guest review