Guests
All properties in Mainz, Rhineland-Palatinate, Germany

Mercure Hotel Mainz City Center

City-center Neustadt hotel with bar/lounge

  • Free WiFi
From
$71

Image gallery

  • Deluxe Double Room, 1 Double Bed - Guest Room
  • Deluxe Double Room, 1 Double Bed - Guest Room
  • Standard Room, 1 Queen Bed - Bathroom
  • Standard Single Room - Bathroom
  • Deluxe Double Room, 1 Double Bed - Guest Room
Deluxe Double Room, 1 Double Bed - Guest Room. Image 1 of 51
1 / 51Deluxe Double Room, 1 Double Bed - Guest Room
Kaiserstraße 7, Mainz, 55116, RP, Germany
8.0.Very Good.
  • REception was very friendly, room spacious and nice, but bathroom could get a…

    Jun 25, 2021

  • Great location: close to restaurants and transportation. Staff was helpful and welcoming.…

    Nov 27, 2019

See all 103 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and SGS (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking

Property highlights

Main amenities

  • 98 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Breakfast available
  • Bar/lounge
  • Self parking

For families

  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Neustadt
  • Sanctuary of Isis and Mater Magna - 7 min walk
  • Mainz State Museum - 8 min walk
  • Mainz Carnival Museums - 8 min walk
  • Christ Church - 8 min walk
  • Fastnachtsbrunnen - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Twin Bed
  • Standard Room, 1 Queen Bed
  • Deluxe Double Room, 1 Double Bed
  • Standard Room, 2 Twin Beds
  • Superior Double Room, 1 Double Bed

What’s around

Landmarks

  • In Neustadt
  • Sanctuary of Isis and Mater Magna - 7 min walk
  • Mainz State Museum - 8 min walk
  • Mainz Carnival Museums - 8 min walk
  • Christ Church - 8 min walk
  • Fastnachtsbrunnen - 10 min walk
  • Arc de Dativius Victor - 10 min walk
  • Naturhistorisches Museum - 11 min walk
  • Mainz State Theater - 11 min walk
  • Electoral Palace - 12 min walk
  • Marktbrunnen - 13 min walk

Getting around

  • Frankfurt Airport (FRA) - 31 min drive
  • Mannheim (MHG) - 46 min drive
  • Frankfurt (HHN-Frankfurt - Hahn) - 55 min drive
  • Mainz (QFZ-Mainz Finthen) - 15 min drive
  • Mainz (QMZ-Mainz Train Station) - 2 min walk
  • Mainz Central Station - 3 min walk
  • Mainz Römisches Theater Station - 20 min walk
  • Mainz Central Station Tram Stop - 2 min walk
map
See on map
Kaiserstraße 7, Mainz, 55116, RP, Germany

At a glance

Hotel size

  • This hotel has 98 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 1 per room
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 10 per day)
  • Free offsite parking within 328 ft

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Coffee/tea in a common area

Things to do

  • Use of nearby fitness center (discount)
  • Bicycle rentals nearby
  • Mountain biking nearby

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 1346
  • Conference space size (meters) - 125
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility
  • Visual alarms in hallways
  • Visual fire alarm

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Kaisers - Onsite bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 13.5 per person (approximately)

Children and extra bedsPay at property

  • Childcare is available for an extra charge
  • Rollaway beds are available for EUR 30 per night
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of EUR 10.00 per pet, per day
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs EUR 10 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Mercure Mainz City Center
  • Advena Europa Hotel Mainz
  • Mercure Hotel Mainz City Center Hotel
  • Mercure Hotel Mainz City Center Mainz
  • Mercure Hotel Mainz City Center Hotel Mainz
  • advena Europa Hotel Mainz (ab 04/21 Mercure Mainz City Center)

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Mercure Hotel Mainz City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 10 per day.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 10.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include Le Crobag (3-min walk), Hünkar Ocakbasi (3-min walk), and Asia Gourmet (3-min walk).
  • No, this hotel doesn't have a casino, but Kurhaus (26-min drive) is nearby.
  • Have fun during the warmer months with activities nearby such as cycling.
8.0.Very Good.
  • 10.0.Exceptional

    very nice room, friendly and helpful service and convenient location. Excellent breakfast.

    Robert, 3 night romance trip, May 29, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    The hotel is very near the train station. Which was convenient for us. It is old but well cared for. Couple in the next room argued very loudly off & on all night. Could hear outside noise as well even though we were on the 6th floor. Breakfast was an extra 12 Euro and was very good.

    LM, 1 night trip, Oct 9, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Very close to the train station, in front of a park. Walking distance to the center.

    2 night trip, Oct 5, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Great value and very helpful staff, amazing breakfast but the hotel condition was a little 'worn'

    1 night trip with friends, Sep 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location and staff.

    Steve, 1 night business trip, Sep 6, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    We liked the space we had for 3 adults in the family room - exactly as advertised in the photos. Housekeeping was excellent in cleaning the room. Staff are friendly & efficient. There was also a useful large elevator. Proximal to the train station and a convenient walk to the old town.

    Cheryl, 2 night family trip, Sep 3, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Friends stay

    Friendly and attentive personnel, which welcomes you to the property. If you are booking single room, most possibly you will get a single room with tiny bed and smaller room. Hotel has a great location, but it is a little bit outdated, even there were refreshed some of amenities. breakfast was fine, but nothing exciting.

    Aigars, 3 night trip with friends, Dec 6, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great hotel

    Great location and close to the port for Rhine River cruise

    Vikki, 1 night romance trip, Oct 29, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    Annehmlichkeitsmangel

    Keine Seife mehr in der Dusche.

    Yumiko, 1 night family trip, Sep 8, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Lage ist sehr Zentral. Tiefgarage für 5,- € pro Tag um die Ecke. Hotel ist in die Jahre gekommen. Alte Flecken in der grauen Gardine und Schimmel im Badezimmer in den Fugen.Schuhputzmittel war gebraucht. Rest ist für den Preis o.k.

    2 night trip, Jul 15, 2021

    Verified Hotels.com guest review

See all 103 reviews