Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Zanzibar Town, Mjini Magharibi Region, Tanzania
1 room, 2 adults

Zanzibar Serena Hotel

5-star5 stars
Kelele Square, Stone Town, Zanzibar Town, Tanzania

Luxury hotel with full-service spa, connected to a shopping center, near Shangani Beach
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

Tanzania may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Location was fantastic on the water and the pool was wonderful. It is a bit old and for…Mar 6, 2020
  • Staff were very helpful and friendly. Paid a lot of Money for a double sea view room and…Jan 16, 2020

Zanzibar Serena Hotel

from $124
  • Standard Room
  • Superior Room
  • Honeymoon Suite
  • Executive Suite

What’s around Zanzibar Serena Hotel

Landmarks

  • In Stone Town
  • Shangani Beach - 5 min walk
  • Nakupenda Beach - 42 min walk
  • Old Fort - 5 min walk
  • Forodhani Gardens - 6 min walk
  • Zanzibar Ferry Terminal - 15 min walk
  • Prison Island - 18 min walk
  • Chapwani Island - 4.9 mi / 7.8 km

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 51 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Tanzania may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Pool umbrellas
  • Arcade/game room
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 621
  • Conference space size (meters) - 58
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Maisha has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures.

The spa is open daily.

Dining

Baharia Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner.

Terrace Restaurant - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Zanzibar Serena Hotel’s small print

Also known as

  • Hotel Serena Zanzibar
  • Serena Hotel Zanzibar
  • Serena Zanzibar
  • Serena Zanzibar Hotel
  • Zanzibar Serena
  • Zanzibar Serena Hotel
  • Zanzibar Serena Hotel Hotel
  • Zanzibar Serena Hotel Zanzibar Town
  • Zanzibar Serena Hotel Hotel Zanzibar Town

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: TZS 2320 per person, per night

Optional extras

Early check-in can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 75 percent of room rate (subject to availability)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of TZS 90800 per person (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Zanzibar Serena Hotel

  • Does Zanzibar Serena Hotel offer free cancellation for a full refund?
    Yes, Zanzibar Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Zanzibar Serena Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Zanzibar Serena Hotel?
    Yes, there's free self parking.
  • Is there a pool at Zanzibar Serena Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Zanzibar Serena Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Zanzibar Serena Hotel?
    You can check in from noon - midnight. There's a 100% charge for early check-in (subject to availability). Check-out time is 10:00 AM. Late check-out is available for a 75% charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Zanzibar Serena Hotel?
    Yes, there are 2 onsite restaurants, featuring seafood and ocean views. Nearby restaurants include Stone Town Cafe (3-min walk), Tapería (4-min walk), and Archipelago Cafe & Restaurant (4-min walk).
  • Is airport shuttle service offered by Zanzibar Serena Hotel?
    Yes, an airport shuttle is available. The charge is TZS 90800 per person one-way.
  • What is there to do near Zanzibar Serena Hotel?
    Recommended spots to visit include Shangani Beach (5-min walk) and Old Fort (5-min walk), along with Forodhani Gardens (6-min walk) and Zanzibar Ferry Terminal (0.8 mi).

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Recent reviews

Fabulous 8.8 From 56 reviews

Very Good 8.0
The staff in Zanzibar Serena Hotel was superb. They were all so very helpful, delightful, and wonderful. I enjoyed the breakfast the most. Each day there were many selections of breads, cereals, fruits, juices, yogurt, and hot foods. There was even an omelet station. The only thing that was a damper during my stay was the mattress in our room. The mattress was firm, but springy. I felt the spring as I slept and when I woke each morning, my back ached.
us5 night family trip
Very Good 8.0
It is right in Stone town so it was East to walk around town and visit Restuarant in town. It has a beautiful sunset views. The staff were extremely pleasant and helpful. The Swahili decor was nice. The welcome gift basket was very nice. I was disappointed that it’s private beach was closed. That should be removed from the web site. The mattresses were uncomfortable, bathroom seats broken, chair and stool in room need new cushions and you new new brighter bed covers. So the rooms need some updating.
us5 night trip
Exceptional 10.0
Great room, great location. Helpful staff. Right on the water and rooms have scenic sunset views.
us2 night romance trip
Exceptional 10.0
Lovely exotic, historic seaside hotel!
Our group of 4 (2 American couples) stayed 4 nights at the Zanzibar Serena in July, 2019, as a follow-up to a Serengeti photo safari. The hotel is right on the Indian Ocean and gorgeous, with loads of character. Our rooms had fabulous ocean views from the rooms themselves and from the spacious lanais, which had very comfortable chairs, tables, and even hammocks! Our rooms were very clean. The food was excellent. A delicious daily buffet breakfast was included in the price. We had breakfast while viewing the sea, watching young people playing soccer on the beach and older people walking & doing yoga. On the weekend, there was a local group performing Zanzibarian music -- clearly much influenced by middle eastern culture and excellent. We had arranged several tours of the area in advance, and added another at the hotel. Lots to see in Stone Town and on the island! There was a nice-looking pool (that we didn't use), and a well-stocked gift shop. We asked for and received a late check-out on our last day. The management was very accommodating. If you want to have dinner on their rooftop restaurant, you'll need to make a reservation in advance. We didn't, and we couldn't get in; but we just walked next door to the Hyatt and had one of our dinners there. We loved the Zanzibar Serena Hotel and highly recommend it.
David, us3 night trip with friends
Exceptional 10.0
Great service in beautiful setting
The hotel is absolutely beautiful and has so much character that one doesn’t often find in a hotel. From the moment of check in, staff made me feel welcome. The fruit juice upon arrival was very welcome. The Serena hotel is a comfortable oasis in the chaos of Stone town. Although there is no elevator, there are first floor rooms if stairs are an issue. Highly recommend The Serena.
Heidi, us2 night trip
Exceptional 10.0
Great two day get away
Great location. I really enjoyed the hotel and Zanzibar.
Edward, us2 night romance trip
Exceptional 10.0
Beautiful hotel in a historic building
The hotel is beautiful and has so much classic character. I highly recommend an ocean facing room if you can get it. The staff are really exceptional and very hard working. Housekeeping is certainly exceeds expectations.
Heidi, us1 night trip
Good 6.0
Property didn’t have our reservation, staff wasn’t pleasant, had a boot camp gym class at 6:30am right in front of our windows so couldn’t sleep, bathroom small and showing signs of wear and tear Otherwise hotel grounds beautiful nice bedroom size great pool and location
us1 night romance trip
Exceptional 10.0
It is in Stonetown, and very walkable to most of the town. Yet, it seems like it is fairly private as it has a nice beach and lovely swimming pool. The style of the hotel is authentic and it seems like an old home in Zanzibar. The beach area gets crowded in the late afternoon as many families come out for a swim or to play soccer on the beach.
us2 night family trip
Exceptional 10.0
Zanzibar - Serena Hotel a winner
I highly recommend the Serena. It has a perfect location in Stone Town, with a beautiful pool and ocean views. Right in the heart of things. Tons of character in furnishings and atmosphere and attentive staff. Could not have been happier with this.
us2 night trip with friends

Zanzibar Serena Hotel