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The Gwen, a Luxury Collection Hotel, Chicago, Chicago

4.5 stars4.5 stars
521 North Rush StreetChicagoIL60611United States of America, 800-491-6126
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Excellent4.5 / 5
Room
Great room
Location
Great location
Bar and Beverages
Bar is awesome
Service
Fantastic service
1238See all 1,238 Hotels.com reviews
From 24 reviewsTripAdvisor Traveller Rating

The Gwen, a Luxury Collection Hotel, Chicago, Chicago

Hotel Info: 866-539-8117

from $239
  • Single Room
  • Room, 1 King Bed
  • Junior Suite, 1 King Bed (Premium)
  • Room, 1 King Bed, Accessible
  • Room, 2 Double Beds, Accessible
  • Deluxe Room, 1 King Bed, Accessible (Hearing Impaired)
  • Superior Suite, 1 King Bed with Sofabed
  • Superior Room, 2 Double Beds
  • Superior Room, City View
  • Superior Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Single Room
  • Superior Suite, 1 King Bed with Sofabed, Terrace
  • Group Rate
  • Superior Suite, 1 King Bed, Accessible
  • Deluxe Room, 2 Double Beds (Grand)
  • Deluxe Room, 1 King Bed
  • Deluxe Suite, 1 King Bed, Accessible, Bathtub
  • Junior Suite, 1 King Bed, Terrace
  • Deluxe Room, 1 King Bed, Accessible (Grand)
  • Grand Room, 1 King Bed (Deluxe)
  • Junior Suite, 1 King Bed
  • Grand Room
  • One Bedroom Executive King Suite
  • Deluxe Room, 1 Queen Bed (Grand)
  • Deluxe Suite, 1 King Bed with Sofabed
  • Grand Suite, 1 King Bed with Sofa bed, Terrace
  • Executive Room
  • Junior Suite
  • Deluxe King Suite
  • Junior King Suite
  • Suite, Accessible
  • Suite, Accessible
  • Grand Suite, 1 King Bed
  • Deluxe Room, 1 King Bed, Accessible (roll-in shower)
  • Deluxe Room, 1 King Bed, Accessible (roll-in shower)
  • Accessible King
  • Deluxe, Two Double Beds, Roll In Shower
  • Executive King
  • Deluxe King City View
  • Deluxe Queen
  • Deluxe, One King Bed, City View
  • City View, Two Double Beds
  • Deluxe, One King Bed, Roll In Shower
  • Deluxe Two Doubles
  • Deluxe King
  • Suite, One King Bed, with Terrace

At a glance

Key facts

Hotel size

  • This hotel has 312 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Up to 25 lb

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Conrad Chicago Hotel Chicago
  • Conrad Chicago
  • Conrad Hotel Chicago
  • Gwen Luxury Collection Hotel Chicago
  • Gwen Luxury Collection Hotel
  • Gwen Luxury Collection Chicago
  • Gwen Luxury Collection

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Valet parking costs USD 71 per night with in/out privileges

Rollaway beds are available for USD 25 per night

Pets are allowed for an extra charge of USD 75.00 per pet, per stay (maximum USD 75.00 per stay)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Segway rental/tour nearby
Working away
  • 24-hour business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1928
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Restaurant at Conrad - This restaurant specializes in American cuisine.

The Terrace Bar - Onsite bar.

Awards and affiliations

  • The Gwen, a Luxury Collection Hotel, Chicago is listed in the 2013 Condé Nast Traveler Top 100 List and the 2012 Travel + Leisure 500.

The Gwen, a Luxury Collection Hotel, Chicago, Chicago’s small print

Also known as

  • Conrad Chicago Hotel Chicago
  • Conrad Chicago
  • Conrad Hotel Chicago
  • Gwen Luxury Collection Hotel Chicago
  • Gwen Luxury Collection Hotel
  • Gwen Luxury Collection Chicago
  • Gwen Luxury Collection

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Valet parking costs USD 71 per night with in/out privileges

Rollaway beds are available for USD 25 per night

Pets are allowed for an extra charge of USD 75.00 per pet, per stay (maximum USD 75.00 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 1238 reviews

The Gwen, a Luxury Collection Hotel, Chicago, Chicago
Excellent4.0 / 5
Bummed
My main attraction to booking this hotel was for the use of the Terrance in the evening for a VERY special moment I had planned for me and my boyfriend. The Internet at time of my booking for 4/8/17 displayed that Terrance was open in "Spring 2017." The Terrance is largely advertised for this hotel as 1 of its main attractions. By calendar March 20th was 1st day of spring, therefore it was assumed the Terrance would be open. The early morning of my stay, I inquired about reservations for the terrance. IT WAS CLOSED! Totally ruined the entire reason for my travel to Chicago and this hotel. Staff on 4/8/17 who was informed did not show any remorse to the situation. Talked to a staff member on 4/9/17 and he left a message for the manager to contact me. I also left a voicemail for the manager and was told I would be contacted today (still haven't heard from them). I feel the internet had misleading information and no one seemed to care about my circumstance that was very important to me and my reason for coming nor realizing that it was a $850 (total cost of my trip to Chicago for 1 night). Credit to the hotel website....there was another area you could click to see that the opening of the terrance is from May to October. The marketing of this hotel on the internet should have been much more cautious especially since their advertising focuses a lot on the Terrance in their 1st image, reviews and a magazine that I read about the hotel being top hotels with a great view.
1 night romance trip
The Gwen, a Luxury Collection Hotel, Chicago, Chicago
Good3.0 / 5
Great space, horrific service.
The good: Our room was gorgeous. The bad: The service. It was one hassle after another from the moment we arrived. First, when we arrived to our room after check-in, we barged in on a poor woman who had already been assigned that room. We went down to the lobby to get it figured out and the attendant did not even apologize, and when we arrived at our second room, our keys did not work. After going back to the lobby, we were let in by a manager and told they'd come back with working keys. While waiting, we noticed that the room did not have a bathtub, which I specifically requested because we were travelling with a 4-year-old. Back to the lobby where we were upgraded to a suite, up to the suite with keys that did not work. Again. The manager returned to let us in, apologized, and assured us that the first night's stay would be on them. My fiance checked our credit card balance a few hours later to notice that not only was there no pending refund, but we'd been charged for the room again (we had paid in full months earlier at the time of reservation) - not the normal $150 charge reserved for damages, but the full amount of our stay. Back to the lobby where we were greeted yet again with bad attitudes and no apologies. They told were resistant to even looking into the issue and told my fiance that he was wrong. We still have not received a refund (or even anything pending) for our first night's stay. Despite the gorgeous room, we will never stay here again.
2 night family trip
The Gwen, a Luxury Collection Hotel, Chicago, Chicago
Excellent4.0 / 5
Very clean! The new decor is simple, elegant and comfortable at the same time. Our only complaint was being woke up at 7 AM on a Saturday and Sunday morning from construction. Otherwise, we would recommend.
2 night family trip
The Gwen, a Luxury Collection Hotel, Chicago, Chicago
Good3.0 / 5
Keys never worked in the room. Checked someone else into our room. Walked in as I was in the shower.
2 night romance trip
The Gwen, a Luxury Collection Hotel, Chicago, Chicago
Outstanding5.0 / 5
Awesome
Amazing service. Beautiful place to stay
1 night business trip

See all reviews

The Gwen, a Luxury Collection Hotel, Chicago, Chicago

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