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Dragonfly Hotel Bury St Edmunds, Bury St Edmunds

3 stars
Symonds RoadBury St EdmundsEnglandIP32 7DZUnited Kingdom, 800-491-6126
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  • Cambridge (CBG) 31-min drive; 26.9 miles/43.3 km
  • London (STN-Stansted) 54-min drive; 51.4 miles/82.7 km
  • Bury St Edmunds Station 6-min drive; 2 miles/3.3 km
  • Stowmarket Station 18-min drive; 13.3 miles/21.4 km
  • Thetford Station 23-min drive; 13.7 miles/22.1 km
  • Free self parking
Good3.0 / 5
Location
Great location
Service
Fantastic service
Breakfast
Breakfast can be improved
Food
Food could be better
91See all 91 Hotels.com reviews
From 298 reviewsTripAdvisor Traveller Rating

Dragonfly Hotel Bury St Edmunds, Bury St Edmunds

Hotel Info: 866-539-8117

from $49
  • Double Room
  • Standard Twin Room, 2 Single Beds
  • Deluxe Double Room
  • Standard Twin Room, 2 Single Beds
  • Standard Room, 1 Queen Bed
  • Standard Room, 1 Queen Bed
  • Standard Double Room
  • Standard Room, 1 Queen Bed
  • Standard Double Room
  • Double Room
  • Double Room
  • Standard Twin Room
  • Twin Room, 2 Single Beds
  • Suite, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-2 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Bury St Edmunds Quality Hotel
  • Quality Bury St Edmunds
  • Quality Hotel Bury St Edmunds
  • Dragonfly Hotel Bury St Edmunds
  • Dragonfly Bury St Edmunds

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Continental breakfast is offered for an extra charge of GBP 8.95 per person (approximately)

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
Working away
  • Number of meeting rooms - 5
  • Conference space
Services
  • 24-hour front desk
Facilities
  • Number of buildings/towers - 1

In the room

Home comforts
  • Coffee/tea maker
Freshen up
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
More
  • Connecting/adjoining rooms available

Special features

Dining

The Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragonfly Hotel Bury St Edmunds, Bury St Edmunds’s small print

Also known as

  • Bury St Edmunds Quality Hotel
  • Quality Bury St Edmunds
  • Quality Hotel Bury St Edmunds
  • Dragonfly Hotel Bury St Edmunds
  • Dragonfly Bury St Edmunds

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Continental breakfast is offered for an extra charge of GBP 8.95 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.0 /5 from 91 reviews

Dragonfly Hotel Bury St Edmunds, Bury St Edmunds
Excellent4.0 / 5
Friendly staff and reasonabe prices
When we arrived, there was a small mix-up over whether or rooms were double or twin. However, the staff managed to sort things out for us and did so efficiently, professionally and courteously. Even though the hotel was full, and the staff were busy, they were always very happy to help any time we needed something. The décor is outdated and the place could do with a bit of remodernisation. However, this was a small drawback given the very reasonable price and the fact that we were only 15 minutes walk from the town centre.
1 night trip with friends
Dragonfly Hotel Bury St Edmunds, Bury St Edmunds
Poor1.0 / 5
not recommended
no amenities, not even a telephone to phone the front desk. VERY disappointed for the price.
1 night family trip
Dragonfly Hotel Bury St Edmunds, Bury St Edmunds
Good3.0 / 5
Adequate
Adequate for my requirement
1 night business trip
Dragonfly Hotel Bury St Edmunds, Bury St Edmunds
Poor1.0 / 5
Would not recommend
The carpets and windows in the rooms were dirty. The water just trickled in the shower and the temperature was just warm and not able to adjust.
2 night trip with friends
Dragonfly Hotel Bury St Edmunds, Bury St Edmunds
Poor1.0 / 5
Poor from check in to check out
On our arrival, searched hotel for a member of staff as only receptionist occupied elsewhere. Asked to pay now for room-stated that it was more usual to pay on checkout in case any extras- this didn't seem to be a problem but showed staff not aware of procedure. No lifts and hotel multi-level. Staff did offer to assist. Room window propped open with a mug and could not lock. Male member of staff knocked and entered room without response- rather intrusive! Room clean although some bottle tops on floor. Huge holes in the carpet and very run down. Bed ok and shower itself good but bath an oversized tray and curtain mouldy. Room quiet. Fire alarm went off (not an issue) but on exiting told not to use fire exit next door by staff as exit not working. Role call was started but abandoned which concerned us due to trapped guests! Told no fire but fire brigade had been called to check fault. No automated connection to 999 as 'we don't take that service'. We didnt take nor were we offered breakfast so cannot comment on this. At checkout, told that payment taken from card provided via net but no receipt possible. Advised would require taking payment immediately- accepted this- unable to process payment (their issue) and attempted few times (still hoping that multiple payment not taken, little faith instilled!) Unable to provide receipt so given invoice- the amounts dont tally with amounts on hotel.com. I was told this was due to commission but hotel unable to provide customer copy
2 night romance trip

See all reviews

Dragonfly Hotel Bury St Edmunds, Bury St Edmunds

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