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Hotel Mamazul Tulum

Photo gallery for Hotel Mamazul Tulum

Front of property
Outdoor pool
Outdoor pool
Outdoor pool
Madre Cuishe Master Suite | Terrace/patio

Overview of Hotel Mamazul Tulum

Hotel Mamazul Tulum

4-star property
Tulum upmarket hotel with outdoor pool

9.0/10 Superb

21 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry facilities
Map
Andador Kanbul, Entre Andador Kaan y Calle Ixchel, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Playa Paraiso - 7 min drive
  • Tulum Beach - 14 min drive
  • Gran Cenote - 17 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive
  • Xel-Há Park - 24 min drive
  • Dos Ojos Cenote - 120 min drive

Restaurants

  • Curry by Po Thai - 13 min walk
  • El Vegetariano - 19 min walk
  • La Parrillada - 19 min walk
  • Batey - 20 min walk
  • Le Bistro - 20 min walk

About this property

Hotel Mamazul Tulum

Hotel Mamazul Tulum features a rooftop terrace and puts you within a 15-minute drive of Tulum Beach. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. This upmarket hotel is also 4 mi (6.4 km) from Tulum Mayan Ruins.

Languages

English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Rooftop terrace
  • Communal living room
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Italian
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mayahuel
Hotel Mayahuel Tulum
Hotel Mamazul Tulum Hotel
Hotel Mamazul Tulum Tulum
Hotel Mamazul Tulum Hotel Tulum

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Mamazul Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Mamazul Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Mamazul Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Mamazul Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Mamazul Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hotel Mamazul Tulum and nearby?
Hotel Mamazul Tulum has an outdoor pool.
Are there restaurants at or near Hotel Mamazul Tulum?
Yes. Nearby restaurants include Curry by Po Thai (13-min walk).
What's the area around Hotel Mamazul Tulum like?
Hotel Mamazul Tulum is located a short 20-minute walk from Tulum National Park.

Reviews

9.0

Superb

9.7/10

Cleanliness

9.7/10

Staff & service

9.8/10

Amenities

9.3/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

8/10 Very good

Friendly staff l, clean rooms… however since the hotel is on top of a bar restaurant, you can hear the noise up until midnight. Also, shower was not working property and no hot water was coming out and shower head was in bad condition.
Samanta, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very cute hotel with wonderful service! Marcella was so kind as we had more face time with her and the communication with Iara was great. Unassuming, chic hotel with great restaurant in a beautiful place.
Hannah, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Marie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I had a great experience staying at the hotel. The staff was super friendly and always going above and beyond. I didn’t have to go eat anywhere because their restaurant was so good. Their facility was very clean and modern. I really enjoyed my stay in there. I highly recommended for people that’s looking to avoid the noise of busy hotel zones and the city. This place is in the middle of the jungle and very quite. The town is like 10 min away.
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff were such sweet, helpful people. The atmosphere of the place was very beautiful. Mezcaleria on the bottom, hotel rooms in the middle, and a rooftop pool on top. Grateful to have stayed at Mamazul.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved this cute hotel! The staff was amazing and so accommodating towards us. Definitely recommend this place if you're looking for a place to stay in Tulum.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

My stay was great! The staff is so sweet and accommodating, they help make reservations and find activities. Definitely better than going to a big hotel.
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Cute Boutique with lots to offer.
Mamazul was great. It was a small, quiet and off the beaten path boutique in the new and upcoming Aldea Zama neighborhood. The staff was very friendly and helpful. A good healthy breakfast was provided by the hotel and there were great restaurants within walking distance. A small grocery store in the building next door was also very convenient. We would stay here again.
DANNY, 1-night trip
Verified Hotels.com guest review

6/10 Good

not good !
when we arrive they had a power outage so we were without light until the following day. once the light came back on everything seem to be ok once it was time to shower we had no running hot water we told max the concierge and said he would check and would be fine . We still didn’t have running hot water not only that but the shower head was either not working properly or what but the water would barely come out not only that but the shower head had one hole that had the water spraying outside the shower that had the bathroom floor all wet. The sheets smelled horrible like if they had been left out to dry and they got wet again they smelled humid and really bad. once we were leaving and it was time for check out we couldn’t check out right away because they tried to accuse about stealing basically there beach towels like common really ??? the concierge went literally to our room to find them we told her they took those towels and gave us brand new white towels she still kept looking at us like we took them or something happen to them. i would not be coming back to this hotel construction was happening across as well and not only that but when they would talk the ppl from the hotel you can hear every word they say from the room. i would not come back again.
nadia, 2-night trip
Verified Hotels.com guest review

8/10 Very good

New place. Comfy beds. Warm water. Some contradiction across the street. Easy drive to most places.
2-night romance trip
Verified Expedia guest review