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All properties in Madrid, Community of Madrid, Spain

Mandarin Oriental Ritz, Madrid

Luxury hotel with 2 bars/lounges, near Prado Museum

  • Free parking
From
$1,012

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  • Spa
  • Spa
  • Indoor/Outdoor Pool
  • Suite (Prado) - Living Area
  • Spa
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Plaza de la Lealtad 5, Madrid, 28014, Madrid, Spain
9.8.Exceptional.
  • The ladies and gentlemen from MO were extremely accommodating. It’s my opinion the best…

    Jul 19, 2021

  • The new renovated Mandarin Oriental Ritz is defiantly one of the chain's most beautiful…

    Apr 30, 2021

See all 12 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 153 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • WiFi in the lobby

What’s around

  • In Retiro
  • Paseo del Prado - 1 min walk
  • Thyssen-Bornemisza National Museum - 3 min walk
  • Prado Museum - 5 min walk
  • El Retiro Park - 6 min walk
  • Plaza de Cibeles - 7 min walk

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Enter dates for 2 guests

Guests
  • Superior Room
  • Deluxe Room
  • Mandarin, Room
  • Junior Suite
  • Premier Suite (Junior)
  • Suite (Palm Court)
  • Suite (Park)
  • Suite (Prado)
  • Suite (Turret)
  • Suite (Ritz)
  • Mandarin, Suite
  • Presidential Suite
  • Royal Suite

What’s around

Landmarks

  • In Retiro
  • Paseo del Prado - 1 min walk
  • Thyssen-Bornemisza National Museum - 3 min walk
  • Prado Museum - 5 min walk
  • El Retiro Park - 6 min walk
  • Plaza de Cibeles - 7 min walk
  • CaixaForum Madrid - 8 min walk
  • Gran Via Street - 8 min walk
  • Puerta de Alcala - 9 min walk
  • Plaza de Santa Ana - 10 min walk
  • Puerta del Sol - 10 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 15 min drive
  • Madrid Recoletos Station - 11 min walk
  • Madrid Atocha Station - 14 min walk
  • Atocha Cercanías Station - 15 min walk
  • Banco de Espana Station - 6 min walk
  • Anton Martin Station - 10 min walk
  • Sevilla Station - 10 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
map
See on map
Plaza de la Lealtad 5, Madrid, 28014, Madrid, Spain

At a glance

Hotel size

  • This hotel has 153 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets stay free (dogs only)
  • Restrictions apply*
  • Up to 11 lbs
  • Pets must be supervised
  • Food and water bowls available
  • Pet sitting services offered

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Health club
  • Steam room

Working away

  • Number of meeting rooms - 3

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1910
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • Arabic
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

Dining

The Ritz Bar - Onsite cocktail bar.

Champagne Bar - Onsite Champagne bar. Open daily.

Gastronomic restaurant - Onsite fine-dining restaurant. Open daily.

Palm Court - Onsite restaurant. Open daily.

The Ritz Garden - Onsite restaurant. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for EUR 5 per 24-hour period (rates may vary)
  • WiFi is available in public areas for EUR 5 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for EUR 5 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of EUR 45 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 180 per vehicle (one-way, Maximum occupancy 6)
  • Train station pick-up, train station drop-off, and bus station shuttle service is offered for an extra charge

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Childcare is available for an extra charge
  • Rollaway beds are available for EUR 132.0 per night
  • Babysitting/childcare is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Hotel Ritz Belmond
  • Mandarin Oriental Ritz Madrid
  • Mandarin Oriental Ritz, Madrid Hotel
  • Mandarin Oriental Ritz, Madrid Madrid
  • Mandarin Oriental Ritz, Madrid Hotel Madrid
  • Hotel Ritz Belmond Madrid
  • Ritz Belmond
  • Ritz Belmond Madrid
  • Hotel Ritz
  • Ritz Madrid
  • Hotel Ritz Madrid
  • Hotel Ritz

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Mandarin Oriental Ritz, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an indoor pool.
  • Yes, dogs stay free, with a maximum weight of 11 lbs per pet. Service animals are exempt from fees. Pet-sitting services are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, The Ritz Bar. Nearby restaurants include Vips Neptuno (3-min walk), 100 montaditos (3-min walk), and East 47 (4-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 180 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Casino de Madrid (12-min walk) and Casino Gran Via (13-min walk) are both nearby.
  • Mandarin Oriental Ritz, Madrid has 2 bars, an indoor pool, and a steam room, as well as spa services and a garden.
9.8.Exceptional.
  • 10.0.Exceptional

    Wonderful stay

    The hotel is brand new and in excellent conditions! Service was impeccable as expected in Mandarin Oriental hotels. The location is not my favorite though. But the hotel is fantastic!

    Felipe, 1 night trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    First rate and most all the wonderful service

    David, 1 night trip, May 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Todo lindo, renovado.

    ANA, 4 night trip with friends, Oct 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    O hotel é muito bonito, os quartos são confortáveis, a cama é excelente, a localização é imbatível e a comida é realmente deliciosa! O bar Pictura, que fica no hotel, tem musica ao vivo e é um dos mais bonitos de Madrid.

    Paulo, 1 night trip, Sep 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    La terraza muy agradable.

    1 night family trip, Apr 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hakan, 2 night trip, Oct 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Martha, 2 night trip, Oct 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Yenny, 2 night trip, Sep 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Jessica, 1 night trip, May 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    nicolas, 3 night trip, Apr 22, 2021

    Verified Hotels.com guest review

See all 12 reviews