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Extended Stay America San Jose - Airport, San Jose

2.5 stars
55 E Brokaw RdSan JoseCA95112United States of America, 800-658-6760
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2.9 / 5
Location
Great location
Service
Service could be improved
Room
Room needs to be redecorated
WiFi
WiFi system needs upgrading
175See all 175 Hotels.com reviews
From 89 reviewsTripAdvisor Traveller Rating

Extended Stay America San Jose - Airport, San Jose

Hotel Info: 800-658-6760

from $104
  • Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking
  • Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking
  • Deluxe Studio, Non Smoking
  • Deluxe Studio, Non Smoking
  • Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Extended Stay America Hotel San Jose Airport
  • Extended Stay America San Jose Airport
  • Extended Stay America San Jose Airport Hotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free on-the-go breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Spa tub
  • Golfing nearby
Working away
  • Business center
  • Computer station
Services
  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
Facilities
  • Year Built 1997
  • Elevator/lift
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America San Jose - Airport, San Jose’s small print

Also known as

  • Extended Stay America Hotel San Jose Airport
  • Extended Stay America San Jose Airport
  • Extended Stay America San Jose Airport Hotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.9 /5 from 175 reviews

Extended Stay America San Jose - Airport, San Jose
Poor1.0 / 5
Very poor hot water in winter time
4 night business trip
Extended Stay America San Jose - Airport, San Jose
Fair2.0 / 5
Smells terrible!
The room had a heavy cooking smell, grease on appliances. Breakfast consisted of instant oatmeal packets and cornflakes. The hot entree was depleted (this was at 6:15 a.m.). There was no attendant in the breakfast room and the front desk had a sign that it was closed until 7:00 a.m. We visit San Jose frequently, this hotel is off of future itineraries.
1 night romance trip
Extended Stay America San Jose - Airport, San Jose
Poor1.0 / 5
won't be returning
we did not have a good experience here. the rooms had cobwebs all over, we killed 3 roaches in the bathrooom and kitchen and the beds were incredibly uncomfortable. the remote control to the tv was broken and there were dead bugs in the window seal. someone's car got broken into while we were there. there are a bunch of homeless people that live in the dumpster area of the back of the hotel. they're extremely loud and it's disturbing all night long. it's just not a place that we will EVER be returning too. we only stayed because our family was into for the holiday and they stayed at our house.
2 night family trip
Extended Stay America San Jose - Airport, San Jose
Poor1.0 / 5
Business owner. Family man.
Two of my kids God bitten with bed bugs, try talking to management and I couldn't get it, left my phone number with an employee. Days after I haven't got a response.
3 night family trip
Extended Stay America San Jose - Airport, San Jose
Poor1.0 / 5
Save yourself. Find a different place to stay.
Well, this hotel has gotten worst. Parking lot was full of school buses. Got in the room, it smelled like curry, BO & it was sticky, kitchen was filthy, walls has stains, & floor was super dusty. Went back to the front desk to exchange room, she said they are fully booked. So I asked the for sanitizer & rag. We tried to open the window & it would only crack open about 1 inch. I ended up cleaning the whole room, walls to floor, kitchen, tables, & bathrooms. Also, had to spray my perfume so it'll hide the smell. Time to get cleaned up ourselves, the tub won't drain. The shower water filled the tub. I called front desk, they said, there are no maintenance person here. I'm sorry for the inconvenience. Tried to still relax with the situation we are in. We tried to soak our feet in the hot tub, but there's a wierd guy (looks like he is high on something) pacing in circles, shouting & pointing at nobody. Scary. Could not sleep. The door won't close properly, so it was hanging on a latch. Everytime somebody opens any door in the hotel, it creates vacuum in our door & it slams it. It was super annoying!!!! My son wanted hot chocolate or juice for breakfast. There's none. No plates just small saucer to eat potatoes. Bo bowls for even their 2 choices of cereal. The worst experience ever!
1 night family trip

See all reviews

Extended Stay America San Jose - Airport, San Jose

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