Thavorn Beach Village Resort & Spa Phuket, Kamala

They refused to refund our first night even though we missed it due to flight rerouting due to Corona virus. They said they would give us a voucher for drinks and lunch and they never did. Our friends room smelled like sewage and the hotel refused to change them rooms stating it was fully booked which was untrue! The hotel was beautiful and the breakfast was fantastic but the service wasn’t great.

The Good Amazing landscaping and scenery Morning yoga class by the beach was awesome Pool is very nice Convenient water sports rentals and spa Happy hour drinks half price by the beach The Bad Customer service wasn’t helpful Hillside means waiting on a very slow trolley Food is not good; breakfast, poolside, restaurant Rooms are nice but dated, TVs are laughable Beach has no water at low tide Location is ok. We liked the privacy of being away from patong but the shuttle could run more frequently and to more places. Drop off pick up in the middle of patong. All in all we had a great stay. I want to give a better rating but when I asked my girlfriend if 3 stars was too low she made this face 😐. This ironically is the 3 star face. I think patong played a part in our rating which is unfair to Thavorn. I could easily see someone else giving this resort a five star rating just not our cup of tea.

Wonderful stay at this beautiful resort. Highly tecommend

Beautiful setting and nice frendly place

I would recommend this resort for any special occasion. From a honeymoon to a family reunion. The quality for the price was unreal. The grounds were fabulous. The pool was everywhere with emphasis on privacy. Also great for small children. The beach was a huge tide pool. What s great place. Over all everything was so amazing and we will be back.

The resort premises are beautiful and overall, we enjoyed our stay. The GOOD: - private beach with plenty of options to relax on lounging chairs - breakfast buffet - wifi - free shuttle service to Patong - nice pool - baby crib available The not so good: - a/c in our room/cottage was extremely loud - during check in, they insisted on bringing our luggage to our room - 2 hours later, we had to go back to reception to get it ourselves - hotels.com promised a bottle of sparkling wine that we were never given - mosquitos everywhere, all the time. Although room comes with an electric mosquito repellent and a small spray bottle, the insect is stronger than the weapon We liked that it was away from the hustle and bustle of Patong, but be prepared that there really is nothing around the hotel...except a small Thai restaurant and convenience store cca 7 min walking distance

Booked the beachfront cottage room a month ahead of time and got confirmation number, but they said couldn’t find us on their info and didn’t reserve room for me and my husband!!!! Very unprofessional, I’ve arrive to Phuket airport on took an hour taxi to this hotel. I was quite exhausted and hoped to be able to relax once I get to the hotel. I checked in around 3pm, the receiptionist was polite at first and some how she came and said “we couldn’t except your payment online so we couldn’t reserve the room for you.” First off, I booked through hotel.com they gave me a confirmation and said we will be charged at hotel at this amount. If they were not going to reserve the room for me they should’ve canceled and let me know. It was such a waste of time and I had to find nearest hotel by myself and paid for taxi again. VERY UNPROFESSIONAL

Reception staff was friendly and welcoming but they couldn’t accommodate any simple tasks that every other hotel I visit in all my traveling time was happy to help with. Everything we ask required extensive waiting time, and they never really presented us with a solution or real apology for the inconvenient we went through in our stay. That made a small vacation intended to be a real axing time a true nightmare. We were happy to check out and leave. And for a vacation resort that should never happen

The most beautiful place I have ever been . From food, to bedding, to sights, to service. Special thanks to Abigail, Shine, Chris, the lady at the activities desk, the massage therapist and spa receptionist , they were all impecable and professional . This place has everything to be a paradise in heavens.

We took the pool access room and that's the only way you should stay in this hotel. You have a semi private part of the big pool and you can swim out thru the wonderful nature. The natural side of this place is the big + It does need works. The toilets smell bad sometimes and the spa as well. The visual contamination with promotions and prices is not needed. You can find a more elegant way to present services without bombing clients with deals plus it would look better. The hotel is perfect if you don't want to go out, otherwise it's expensive for transportation. The food is really good but you have to think in Euros and not in Baht, it's super expensive. The beach.there are tides and you can't swim there. But its very nice in any case. Had a great 4 nights stay and would love to stay longer.