Vancouver Marriott Pinnacle Downtown, Vancouver

Got charged in amarican currency will never use this site again and make sure none of my friends do either

Never Again !!!

Hi there, I had reserved two rooms for my stay in Vancouver that should've been the same. However, after seeing both rooms I was very disappointed. The first room I went into was 2802 which had a very nice and open set up with the harbor side wall being all window. This view is exactly what I was expecting when I payed. This room also, had the bed facing the water front which I really liked. My disappointment came when I went into my other room which was 2901. This room was the complete opposite of the other room. It was extremely cramped, the view was very small, and barely had any window view. Also, the bed was facing a wall and the whole room just was not any where close to as appealing as the other one. When I booked these rooms I expected the quality to be the same for both but instead I was left feeling dishonored. I expected much more from such a prized hotel company as this and don't know if I would consider staying here again. The worst part is that some of our family members felt as though they were played when they saw that one room was better than the other which led to arguing in my family which ruined our vacation which was supposed to be relaxing and filled with joy.

This hotel fit our need perfectly. The staff was friendly and helpful. The room were very clean and the pool and spa facilities were perfect for my family. The location of this hotel was also very nice several good restaurants and coffee shops were in walking distance, and the parking garage felt very safe and was well lit, additionally it was easy to find parking.

Excellent stay all the way around. Perfect location to downtown. Exceptionally clean room and very professional, friendly staff.