TRYP Madrid Cibeles Hotel, Madrid

Staff service was below average with exception of the Breakfast Buffet Staff (Noteworthy Mr. Zachospadias services was rated excellent by demonstrating personal attention to guess needs, courtesy and professionalism). Housekeeping staff did not keep rooms properly supplied with daily toiletries and leaving stained linen and extremely worn out towels. Front desk staff rude and un-professional aptitude by carrying conversation with other staff members while leaving customers waiting to be checked-in and ignoring guess requests.

I have been staying in the hotel for the 4th time. Its condition as well as service have been in decline. This time, we chose the hotel for our New Year Celebration! A total disappointment. Worn out towels, uncaring staff, hotel partially not accessible (i.e. Roof Terrace). The breakfast service was the only highlight of this trip, but service is rated fair good to fair. The rest is history was well as us selecting this hotel for our next visit.

We have stay in Madrid for Xmas vacation at least 5 out if the past eight years. After finding this location on the last three years, we have stay here ever since. Great location to stay at the Gran Vía, everything at a short walk (Plaza Del Sol, Plaza Mayor, San Miguel market, etc), near by subway station and Taxi accesible for the trip back (by plane or train). Friendly and serviceable staff..... a secret gem!

Short and good. Well and centrally located. Bed could be a little more comfortable.

Feels a little worn, particularly for the price.