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Cacao Tulum -Luxury Condos-

3.5 star property
3.5-star condo in Tulum with outdoor pool and pool bar

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Cacao Tulum -Luxury Condos-

Photo gallery for Cacao Tulum -Luxury Condos-

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Front of property - evening/night
Luxury Apartment, Private Pool | Premium bedding, down comforters, in-room safe, laptop workspace
Premium Apartment, 1 Bedroom, Private Pool | Living area | 40-inch flat-screen TV with cable channels, Smart TV

Overview of Cacao Tulum -Luxury Condos-

7.6

Good

Property highlights

  • Bar
  • Pet friendly
  • Spa
  • Air conditioning
  • Free WiFi
Map
Region 15, La Veleta, Tulum, QROO, 77780
Main amenities
  • 30 condos
  • Outdoor pool
  • Rooftop terrace
  • 24-hour fitness center
  • Beach towels
  • Pool bar
  • Spa services
  • Massage/treatment rooms
  • 24-hour business center
  • Airport shuttle
  • Terrace
  • Air conditioning
Feel at home
  • Kitchen
  • Separate dining area
  • Premium TV channels
  • Garden
  • Terrace
  • Laundry facilities

Room options

View all photos for Luxury Apartment, Private Pool

Luxury Apartment, Private Pool | Premium bedding, down comforters, in-room safe, laptop workspace

Luxury Apartment, Private Pool

  • 442 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

Full-size fridge, microwave, oven, coffee/tea maker

Superior Penthouse, 2 Bedrooms, Private Pool

  • 1733 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool | Premium bedding, down comforters, in-room safe, laptop workspace

Deluxe Penthouse, Private Pool

  • 903 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, Private Pool, Garden View

Deluxe Apartment, Private Pool, Garden View | Terrace/patio

Deluxe Apartment, Private Pool, Garden View

  • 727 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool

Private pool

Premium Apartment, 1 Bedroom, Private Pool

  • 893 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

About this area

What's nearby

  • In a national park
  • Tulum National Park - 5 min drive
  • Tulum Beach - 10 min drive
  • Las Palmas Public Beach - 14 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Gran Cenote - 7 min drive
  • Playa Paraiso - 17 min drive
  • Sian Ka'an Biosphere Reserve - 16 min drive
  • Soliman Bay - 26 min drive
  • Xel-Há Park - 18 min drive
  • Dos Ojos Cenote - 25 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Airport shuttle (surcharge)

Restaurants

  • La Taqueria Pinches Tacos Shop - 8 min walk
  • El Camello Jr - 15 min walk
  • La Baguette - 14 min walk
  • La Consentida - 2 min walk
  • Pizzine - 5 min walk
Map

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

Placing you within a 15-minute drive of Tulum Beach and Tulum Mayan Ruins, Cacao Tulum -Luxury Condos- offers an airport shuttle (available 24 hours) for USD 80 per vehicle. You can take a dip in the outdoor pool, then indulge in deep-tissue massages, body wraps, or aromatherapy. A rooftop terrace and a poolside bar are other highlights, and condos offer up nice touches like premium bedding and rainfall showerheads.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • Guests will receive an email 7 days before arrival with check-in instructions; access will be through a private entrance
  • A virtual front desk provides assistance to guests

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs and cats only, 2 total)
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sun loungers
  • Massages
  • Spa services
  • 1 treatment room
  • Reflexology
  • Body treatments
  • Manicures and pedicures
  • Body wraps
  • Couples treatment room(s)
  • Body scrubs
  • Aromatherapy
  • Deep-tissue massages

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • 1 poolside bar

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided
  • Soap
  • Free toiletries
  • Toilet paper
  • Hair dryer
  • Shampoo

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Deck or patio
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business center
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • 2 total pets
  • Welcoming cats and dogs only
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Virtual front desk
  • Champagne service

Location highlights

  • Near the sea
  • In a national park

Things to do

  • 24-hour fitness center
  • Bicycle rentals on site
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 30 rooms
  • Romance packages available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

  • A damage deposit of USD 100 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 2.75 per night
  • Cleaning fee: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way, maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Frequently asked questions

Does Cacao Tulum -Luxury Condos- offer free cancellation for a full refund?
Yes, Cacao Tulum -Luxury Condos- does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cacao Tulum -Luxury Condos-?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cacao Tulum -Luxury Condos-?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Cacao Tulum -Luxury Condos-?
Yes, cats and dogs stay free, with a limit of 2 total. A deposit of USD 100 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Cacao Tulum -Luxury Condos-?
Yes, there's free self parking.
Is airport shuttle service offered by Cacao Tulum -Luxury Condos-?
Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.
What are the check-in and check-out times at Cacao Tulum -Luxury Condos-?
You can check in from 3:00 PM - 10:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Cacao Tulum -Luxury Condos- and nearby?
Cacao Tulum -Luxury Condos- has an outdoor pool and a 24-hour fitness center, as well as spa services and a garden.
Does Cacao Tulum -Luxury Condos- have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.
Does Cacao Tulum -Luxury Condos- have any outdoor private spaces?
Yes, this condo features a deck or patio.

Reviews

7.6

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Pansy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jim, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ivonne ericka, 3-night family trip
Verified Expedia guest review

6/10 Good

I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
Verified Orbitz guest review

10/10 Exceptional

Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Monique, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
john, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
J, 3-night romance trip
Verified Expedia guest review

6/10 Good

The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Emma, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Leonna, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Ramon, 1-night romance trip
Verified Expedia guest review