TownePlace Suites by Marriott Manchester, Manchester

I booked a 1 bedroom suite, our room (227) was scarcely furnished, no lamps, table or chair. There was also a strong odor, it smelled like a wet basement. I asked to be moved to another room and offered to pay any price difference for a better room, where my sick child could rest comfortably. Was told that because I booked through a third party I would have to pay in full for another room and lose what I had paid for the current room. When I asked about the condition of the room and the strong smell, I was offered to have someone come over and "take care" of the smell. With a sick child the last thing I wanted was to a febreezed room. I asked again to be moved and was told that because I had checked in more than an hour ago, a room change was not possible. I continued to politely request to be moved and ultimately was moved to room 213, this room did not smell, but the curtains in the living room were ripped and had multiple visible holes. 1 remote for 2 televisions and it was obvious there was furniture missing. At this point I did not want to deal with the young man at the front desk anymore, I just wanted get out of there the next morning. Not all was horrible, I asked to check out a bit later because my child was not well and was granted an extra 1/2 hr. Maybe they fill their out of service rooms with Hotels.com customers or maybe all of their rooms are deplorable. I will never stay there again, have a reservation for next week and I am cancelling it.

I was looking for a quiet weekend where I could get work done as I watched the Olympics. The TV didn't have NBC! I asked the front desk, and they confirmed that their cable company didn't provide NBC. Plus, the wifi was on and off.

Great place to stay. Love the suites.

The person at the desk was friendly and well trained. She asked questions that I would not have thought of that made my stay that much more pleasant. The slightly higher price for the room over a low price leader motel was worth it many times over. I like the full kitchen, large table/desk, and good hot breakfast. Great place to stay.

I never write reviews unless someplace is great or awful. This falls into the latter. First night I was there, I had no towels in my room and when I went downstairs to ask for a couple, the person behind the counter was almost as if she were put out. The second night, I came back to the hotel at 5 P.M. and my room hadn't been cleaned at all. The graffiti on the elevator control panel and the disgusting smell were also a nice touch. As I mentioned, I rarely, if ever right a review, and I'm in hotels at least 2 night a week so it's have to be pretty rough for me to say anything. The only good point is it's location to restaurants and the airport.