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Sonesta ES Suites Charlotte Arrowood, Charlotte

3 stars3 stars
7925 Forest Pine DriveCharlotteNC28273United States of America
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Excellent4.4 / 5
Room
Great room
Location
Great location
Service
Fantastic service
Vibe
Awesome vibe
567See all 567 Hotels.com reviews
From 503 reviewsTripAdvisor Traveller Rating

Sonesta ES Suites Charlotte Arrowood, Charlotte

from $119
  • Studio Suite, 1 King Bed
  • Suite, 2 Bedrooms
  • Studio, One Queen Bed, Non-Smoking
  • Suite, 2 Bedrooms
  • Two Bedroom One Bed Each Two Doubles One Queen Non Smoking
  • Accessible One Bedroom Suite Wheelchair Non Smoking
  • Suite, 1 Bedroom
  • Suite One King Bed Non-Smoking
  • Two Bedroom Suite Non-Smoking
  • Deluxe Suite
  • Studio One Queen Bed Non-Smoking
  • One Bedroom Suite One King Bed Smoking
  • One Queen Bed Non-Smoking Accessible
  • Deluxe Suite One Queen Bed Smoking
  • Three Beds Non-Smoking
  • Two Beds Non-Smoking
  • Two Double Beds Non-Smoking
  • Superior Suite
  • Suite, 1 Bedroom
  • Standard Suite
  • Suite, 1 Bedroom, Non Smoking
  • Deluxe Suite One Queen Bed Non-Smoking
  • One Bedroom Suite One King Bed Non-Smoking
  • Two Bedroom Suite One King Bed Non-Smoking
  • One Bedroom Suite Two Double Beds Non-Smoking

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-2:00 AM
  • Check-out time is noon

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Sonesta Arrowood Charlotte
  • Sonesta ES Suites Charlotte Arrowood Hotel
  • Sonesta Charlotte ES Suites Arrowood
  • Sonesta ES Suites Arrowood
  • Sonesta ES Suites Arrowood Hotel
  • Sonesta ES Suites Arrowood Hotel Charlotte
  • Sonesta ES Suites Charlotte
  • Sonesta ES Suites Charlotte Arrowood
  • Sonesta Suites Charlotte Arrowood
  • Staybridge Suites Charlotte Arrowood Hotel Charlotte

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Pets are allowed for an extra charge of USD 75-150 per pet, per stay (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free breakfast
  • Free reception
  • Barbecue grills
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
Working away
  • 24-hour business center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Picnic area
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 39-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Sonesta ES Suites Charlotte Arrowood, Charlotte’s small print

Also known as

  • Sonesta Arrowood Charlotte
  • Sonesta ES Suites Charlotte Arrowood Hotel
  • Sonesta Charlotte ES Suites Arrowood
  • Sonesta ES Suites Arrowood
  • Sonesta ES Suites Arrowood Hotel
  • Sonesta ES Suites Arrowood Hotel Charlotte
  • Sonesta ES Suites Charlotte
  • Sonesta ES Suites Charlotte Arrowood
  • Sonesta Suites Charlotte Arrowood
  • Staybridge Suites Charlotte Arrowood Hotel Charlotte

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Pets are allowed for an extra charge of USD 75-150 per pet, per stay (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 567 reviews

Sonesta ES Suites Charlotte Arrowood, Charlotte
Outstanding5.0 / 5
CHARLIE SHOULD GET AN AWARD
Charlie is so helpful!!! I will continue to find Sonestas during our travels everywhere, hoping they all have a Charlie working there.
1 night family trip
Sonesta ES Suites Charlotte Arrowood, Charlotte
Outstanding5.0 / 5
A very nice stay
Courteous and friendly staff, clean and comfortable room. Delicious complimentary breakfasts.
3 night business trip
Sonesta ES Suites Charlotte Arrowood, Charlotte
Fair2.0 / 5
Lacking any customer service
Worst customer service EVER!!I will likely not book at a Sonesta again. I had many issues, aggravations while I was staying here. I had a table and other goods dropped off for me, for an event I was doing, I was not notified that they had been dropped off prior to my check in. I called down in the AM to see if they were there and I was told they were not. I had to drive back 40 minutes to the hotel later that day when I was able to confirm they were in fact there the whole time!!! I also had two boxes arrive at the hotel on Wednesday, they never notified me or put them in my room or anything..... Finally on the night I checked in the fire alarm went off twice (between 9:30 and 10pm), so we had to evacuate. Neither time did an employee from the hotel come out to tell us we could go back in or address us at all, one of the guests went in to find out if it was safe to go back in. I would have expected a letter from the manager under my door first thing in the AM apologizing for the inconvenience, nothing, no acknowledgement that it had happened. Nothing that I am complaining about would cost the hotel any $, it's simply the difference between good service and poor service at best.
3 night business trip
Sonesta ES Suites Charlotte Arrowood, Charlotte
Outstanding5.0 / 5
Family Weekend Trip
My family and I enjoyed our 2 night stay. The rooms were clean and comfortable. We only wish the room had an oven, but that was just a minor flaw. The hotel is conveniently located close to uptown and South Park mall. We received excellent customer service upon arrival and check out. We will stay here again.
2 night family trip
Sonesta ES Suites Charlotte Arrowood, Charlotte
Good3.0 / 5
Comfy but loud and lacking.
The only negatives are that the air return for the furnace and ac was in one of the bedrooms and was EXTREMELY LOUD, plus you could not tell if you had the heat or the ac on. Thle control was not marked either way. The other negative was that breakfast did not start until 7:30 am and we had a 10am International flight to catch which meant we did not get to eat breakfast before our flight. For the price we paid a night they could have at least had a bowl of fruit to pick from for folks on the go. Bed was very comfy and staff was very friendly.
1 night trip with friends

See all reviews

Sonesta ES Suites Charlotte Arrowood, Charlotte

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