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Sun Palace Couples Only All Inclusive, Cancun

4 stars
Blvd Kukulcan Km 20 Hotel ZoneCancunQROO77500Mexico, 800-491-6126
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Excellent4.5 / 5
WiFi
Good internet service
Bar
Bar is awesome
Service
Fantastic service
Location
Great location
590See all 590 Hotels.com reviews
From 5,619 reviewsTripAdvisor Traveller Rating

Sun Palace Couples Only All Inclusive, Cancun

Hotel Info: 866-539-8117

from $525
  • Junior Suite, 1 King Bed, Jetted Tub
  • Deluxe Room, 1 King Bed, Resort View
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, Jetted Tub, Ocean View
  • Deluxe Room, 1 King Bed, Jetted Tub, Resort View
  • Deluxe Room, Jetted Tub
  • Grand Room, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 252 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the discounted rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Sun
  • Sun Palace Couples Cancun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

El Alamo - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.

Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Onsite venue #5 - This lobby lounge serves breakfast and light fare.

Sun Palace Couples Only All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Sun
  • Sun Palace Couples Cancun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 590 reviews

Sun Palace Couples Only All Inclusive, Cancun
Outstanding5.0 / 5
Everything was excellent from the time we arrived to the time we left.
6 night romance trip
Sun Palace Couples Only All Inclusive, Cancun
Excellent4.0 / 5
Could be paradise with a few changes.
the Sun Palace is a small hotel with limited facilities in terms of bars and restaurants, but what it lacks in glitz it makes up for with a staff that is superbly trained. At the concierge level room we had, the room was strangely configured, with a large whirlpool tub taking up a lot of room in the middle of the room. The balcony was very large but had a tiny cafe table just two chairs. Why not 4 to invite friends over? I can't give Sun Palace 5 stars because of the food. It was uniformly tasteless (as in NO taste). We sent our steak back one night because we literally could not cut it The only consistently decent items on the menus were fruit and omlettes. There is no excuse for this in a luxury resort where you are paying top dollar. Also, even at 9pm at night it's hot and humid and uncomfortable to dine in Mexico and it also rains in the evening. The restaurants are tiny and al fresco for the most part don't take reservations either, so we ended up stuck eating where and when we weren't comfortable. There is room to add a few more indoor spaces or re-configure the restaurants so that dining options are more flexible.
4 night romance trip
Sun Palace Couples Only All Inclusive, Cancun
Outstanding5.0 / 5
Suttle...smooth and hreat experience
It was awesome
3 night romance trip
Sun Palace Couples Only All Inclusive, Cancun
Outstanding5.0 / 5
Honeymoon In paradise
We already had a hotel booked and 2 weeks before our trip we switched to Sun Palace, we got the Jr suite ocean view (Amazing view) since we really liked the $1500 resort credit we would receive for staying 5 nights. It was a great decision. This resort its amazing we enjoyed every minute. I can see how some people say its old but really they keep it in good shape, the staff is amazing and the all inclusive really means everything. We stayed for 5 nights and we ate, drinked, even ordered room service a few times. Another benefit is that you can use other sister resorts as well, we spent a lot of time in Isla mujeres Palace & beach palace and at both we received the same service as our own hotel. We loved that. They did rose petals on the bed some nights, they would bring clean towels two times a day and fixed the bed, also we had an alcohol dispenser in our room. We have no complains whatsoever. People who don't read complain about the resort credit but its pretty clear. You book activities,use resort credit then pay 16% in cash or credit card at checkout. Example: Dolphin swim $300RC then 16% at checkout credit card so our amazing dolphin activity cost us $50 Same with romantic dinner and a 50 minute couples massage. We loved it and thought it was great. I hope this helps some people, we did so much research and finally decided and now we won't stay anywhere beside palace resorts when we go to Cancun or the other places where they have them. We enjoyed paradise so much!
5 night romance trip
Sun Palace Couples Only All Inclusive, Cancun
Outstanding5.0 / 5
AMAZING
It was amazing.
4 night romance trip

See all reviews

Sun Palace Couples Only All Inclusive, Cancun

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