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Sun Palace Couples Only All Inclusive, Cancun

4-star4 stars
Blvd Kukulcan Km 20 Hotel ZoneCancunQROO77500MexicoGreat location! See map

All-inclusive beachfront resort with spa, near El Rey Ruins
  • VIPVIP properties

    VIP properties have been recognized for offering exceptional service to our customers.

  • Free hot/cold buffet breakfast, free WiFi, and free parking
Superb9.2
WiFi
Good internet service
Beach
Beautiful beach
Service
Fantastic service
Food
Delicious food
385See all 385 Hotels.com reviews
From 6,564 reviewsTripAdvisor Traveller Rating

Sun Palace Couples Only All Inclusive, Cancun

from $538
  • Deluxe Room, Jetted Tub, Ocean View
  • Junior Suite, 1 King Bed, Jetted Tub
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, 1 King Bed, Jetted Tub, Resort View
  • Grand Room, 1 King Bed
  • Deluxe Resort View Without Resort Credit

About Sun Palace Couples Only All Inclusive, Cancun

A romantic Cancun escape to sand, sun, and pampering

Beach hideaway

A narrow strip of land on the quieter southern end of Cancun's Hotel Zone, the Sun Palace's location feels like a secluded oasis. Here it's all about white-sand beaches, crystalline waters, and each other.

Swim with dolphins

In addition to the beach, there's so much to enjoy at this couples' playground, from live entertainment to bountiful buffets - there's a swim-up bar, too. If that's not enough, you can opt for tours to swim with the dolphins or hike around Mayan ruins.

3 infinity pools

With 3 infinity pools, a doting staff, and a full-service spa, you're sure to feel pampered here. The all-inclusive resort provides a choice of 4 restaurants and 3 bars, as well as the opportunity to splurge on a romantic dinner experience in a private bungalow.

The total package

With quality linens, dreamy "Palace Beds," turndown service, and 24-hour room service, guestrooms cater to your every whim. In addition to standard amenities like LCD TVs, minibars, and free WiFi, each has a balcony, liquor dispenser, and hot tub roomy enough for 2.

At a glance

Key facts

Hotel size

  • This hotel has 252 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Swim-up bar
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

Aurora - This buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

The Steak - This poolside seafood restaurant specializes in regional cuisine and serves dinner only.

Onsite venue #4 - This poolside bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Onsite venue #5 - This lobby lounge serves breakfast and light fare.

Sun Palace Couples Only All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Sun
  • Sun Palace Couples Cancun
  • Sun Couples
  • Sun Palace Couples
  • Sun Palace Couples Only
  • Sun Palace Couples Only All Inclusive
  • Sun Palace Couples Only All Inclusive Cancun
  • Sun Palace Couples Only Cancun
  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sun Palace Couples Only All Inclusive, Cancun

Landmarks

  • In Hotel Zone
  • El Rey Ruins - 23 min walk
  • Delfines Beach - 24 min walk
  • Maya Cancun Museum - 44 min walk
  • Aquaworld - 2.9 mi / 4.7 km
  • Ventura Park Cancun - 3.1 mi / 4.9 km
  • La Isla Shopping Mall - 4.8 mi / 7.8 km
  • Ballenas Beach - 3.6 mi / 5.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive
  • Free self parking

Recent reviews

Superb 9.2 From 385 reviews

Sun Palace Couples Only All Inclusive, Cancun
Very Good8.0
Don't fall for the resort credit scam!
We had a good stay at the Sun Palace. It was quiet and the location on the beach is wonderful. The service is fantastic. Don't be allured by the resort credits! There are a lot of rules and most items you can get with your resort credit are WAY overpriced. The food was good and plentiful, but I wish there was more authentic Mexican food. We never used the tub in our room. I would rather have a nice sofa in the room vs. a large tub awkwardly in the middle of the room.
Amy, us10 night trip
Sun Palace Couples Only All Inclusive, Cancun
Exceptional10.0
Almost perfect
Almost everything about the stay was perfect. The service was top notch everywhere we went. The food was above average, and we had a few really good meals. The beach was amazing, and though there was some seaweed issues, the staff were really on top of it and working hard to clean it up as fast as possible. The pools are great. Our only complaint was the vacation planners taking an hour of your time before you check in trying to get you to sign up for stuff. They want you to go to a timeshare presentation, and the booking they try to make for you while you stay there are cheaper if you just look them up and book yourself. Sometimes they're quite a bit cheaper. The resort credits also don't actually pay for anything in full, they're just savings on things that you'll have to may most of yourself. For example 40 dollars in resort credits, we used toward a pair of 200 dollar sunglasses. Still a savings, but you're not going to be able to use resort credits to get, or do, anything for free, so keep that in mind. Overall a great stay though, and we're planning on staying again in the future, and would recommend it to others.
daryl, us3 night romance trip
Sun Palace Couples Only All Inclusive, Cancun
Exceptional10.0
Nice hotel
Spa worker stole Sunglasses
aaron, us4 night romance trip
Sun Palace Couples Only All Inclusive, Cancun
Exceptional10.0
Perfecto!
Our stay was great!!
Ronald, us3 night romance trip

See all reviews

Sun Palace Couples Only All Inclusive, Cancun

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