Royal Decameron Montego Beach - All Inclusive, Montego Bay

I was woken up by loud construction right outside my door every morning. I understand that construction is sometimes necessary, but it would have been nice if they could wait until later in the day to start, as no one wants to be awoken early in the morning by loud power tools on their only vacation (that we paid a lot of money for).

Front desk staff was grate .shout out to S. Johnson for excellent service on check in and out. Also the hotels manager Andre. Thank you both for making my trip awsom

This is our second stay here and we’ll be back again. The staff are very friendly and really get to know people. There are quiet places and boisterous places to hang out on the resort. It’s in a great location, very secure if you’re traveling solo and you can’t beat the price. Negatives 1. The staff are unable to answer questions about events on site or times for the bars/restaurants. This could easily be fixed by management with a quick daily meeting. Also could do a handout at check in for guests. We had to learn what times places were open as we went because times aren’t posted. 2. We had issues with our ac not working. I had to ask 4 times over a 16 hour period for it to be looked at. Frustrating when I heard the front desk call maintenance to check on it right away when I complained the first time. They finally moved us to a different room at 4am. Even with these complaints, this is still my favorite place to stay in Montego Bay.

I did not know there were two different hotels. Thinking the Royal Decameron was one hotel with a newer side, I had specified that I wanted to be in the newer side. Not until I arrived there did I find out that the newer side had a different name. I was upset that that was not made clear to me at booking, and at the two times I called Hotel.com to make sure I was booked on the new side...that really annoyed me. I would have liked to have made an informed decision as to which hotel I choose. Nevertheless, I had a great time with the friends I vacationed with. No serious complaints about the service, or accommodations. I made a few suggestions of minor things, to the hotel directly.

I’ve stayed here before and will again. I love it here. The location great. Staff amazing. The food could be better (the bar with the chefs cooking is great) and the grounds could be tended to more. The tables at the beach in front of the gym and the gazebo on the water was a little dirty but overall it’s one of my favorite hotels in Montego Bay