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Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville

2 stars2 stars
4940 Mustang RoadButler Blvd./Southpoint, JacksonvilleFL32216United States of America, 866-209-9122
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2.5 / 5
Room
Room needs to be improved
Location
Great location
Food
Food could be better
Cleanliness
Could use a good cleaning
329See all 329 Hotels.com reviews
From 80 reviewsTripAdvisor Traveller Rating

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville

Hotel Info: 866-209-9122

from $54
  • Deluxe Suite, 1 Queen Bed with Sofabed
  • Standard Room, 1 Queen Bed
  • Deluxe Room, 2 Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 96 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Also known as

  • Hometown Inn Jacksonville
  • Hometown Jacksonville
  • Hometown Inn Jacksonville Butler Blvd./Southpoint
  • Hometown Inn Butler Blvd./Southpoint
  • Hometown Jacksonville Butler Blvd./Southpoint
  • Hometown Butler Blvd./Southpoint

Policies

Additional fees may apply to local guests. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 20 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30

Late check-out can be arranged for an extra charge of USD 25

Pets are allowed for an extra charge of USD 20.00 per pet (may vary based on length of stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Room service (during limited hours)
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Computer station
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1998
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Refrigerator (on request)
  • Microwave (on request)
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville’s small print

Also known as

  • Hometown Inn Jacksonville
  • Hometown Jacksonville
  • Hometown Inn Jacksonville Butler Blvd./Southpoint
  • Hometown Inn Butler Blvd./Southpoint
  • Hometown Jacksonville Butler Blvd./Southpoint
  • Hometown Butler Blvd./Southpoint

Policies

Additional fees may apply to local guests. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 20 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30

Late check-out can be arranged for an extra charge of USD 25

Pets are allowed for an extra charge of USD 20.00 per pet (may vary based on length of stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.5 /5 from 329 reviews

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville
Excellent4.0 / 5
It was good for the price
1 night family trip
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville
Fair2.0 / 5
Can I get my money back.
The worst 2 days bathroom not clean same bottle of shampoo on floor, tub full of water and I only shower. Beds made by a child because adults should know better. Front desk staff is the best in this business. Hallways smell like smoke carpet dirty in room and hallway. Mold in light fixtures in bathroom. Roaches crawling. Told front desk very apologetic but could not do anything so owners don't care and heard that from 3 of the staff.
4 night family trip
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville
Good3.0 / 5
Not as good as I expected
I chose this hotel because it was pet friendly and affordable. The staff was nice enough the few times I talked to them. The elevator had a terrible odor so I started using the stairs which were filthy. The air conditioner in my room had to be kept on constant fan and set at 64 to make it tolerable. The hallways and lobby were very warm. The blow dryer was missing from my room and when I asked for one they said there was no spare so I had to go buy one. The continental breakfast is only packaged instant oatmeal or grits, packaged plain bagels and packaged muffins. While I was away from the room I had the do not disturb sign (which I had to ask for) on my door but the room was entered once anyway. Nothing was different except the trash basket had been emptied. I thought do not disturb meant do not enter. On the plus side, the bed was firm and comfortable enough and the hotel is right next to I-95.
4 night business trip
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville
Excellent4.0 / 5
Great hotel Staffing issues
I stay here about once a month if not more. I have never had a problem with service here. The night I checked in the room I was put into the AC wasn't working. The young lady working the front counter immediately apologized and put me into another room! She was great. The 2nd day I was here I went to the front desk around 8pm and the woman had a horrible attitude. I asked her for a late checkout of 1pm and she said "nope only 12 that's the latest" I responded with I stay here all the time and never had a problem, she threw her hands up like I don't know what to tell you. Then the coke machine took my money and didn't give me a coke so I tried to tell this same woman after waiting for her to put her cell phone down, she threw her hands in the air and said "can't help you" and went back to her phone. This is by far the worst experience I have had at this hotel and like I said I stay here very often with it being close to what I need while I'm here and being comfortable and clean! The customer service of just that one rep has ruined my experience and I will consider not coming back. I am going to try and talk with a manager in the morning!
2 night family trip
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville
Fair2.0 / 5
Dirty,broken,and in need of a health inspector
The room looked as though it was nice at one time. I liked the set up but it was dirty. We had bed bugs in the first room we were in. The room smelled like sewage and the carpet had an oily feel to it. The water in the tub only got luke warm and there was a poor excuse for their so called room service. It wasn't even on site cooking it was delivery from some Restaurant in the area they up charge to pack it an call it room service. The only thing nice I can say about the place was the front desk women. They were very nice to me within what they could do.
1 night romance trip

See all reviews

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint, Jacksonville

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