K+K Palais Hotel
- Free WiFi
Upon checkout the staff tried to charge me what I had already paid by Expedia months ago.…
Very nice hotel. **** Hôtel Would stay again Price was right
FAQs for K+K Palais Hotel
Does K+K Palais Hotel offer free cancellation for a full refund? Yes, K+K Palais Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. Is K+K Palais Hotel currently open? This property is closed from February 1 2020 to February 7 2020 (dates subject to change). What are the cleanliness and hygiene measures currently in place at K+K Palais Hotel? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at K+K Palais Hotel? Yes. Self parking costs EUR 32 per day. Are pets allowed at K+K Palais Hotel? Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Food and water bowls are available. What are the check-in and check-out times at K+K Palais Hotel? You can check in from 3 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out are available. Are there restaurants at or near K+K Palais Hotel? Yes. Nearby restaurants include Restaurant Momoya (3-min walk), Aurelius (4-min walk), and Kornat (4-min walk). Is airport shuttle service offered by K+K Palais Hotel? Yes, an airport shuttle is available. The charge is EUR 93 per vehicle roundtrip. Is there an onsite casino at K+K Palais Hotel? No, this hotel doesn't have a casino, but Casino Wien (15-min walk) is nearby. What is there to do at K+K Palais Hotel and nearby? Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Additional recreation nearby includes segway rentals. K+K Palais Hotel also has a fitness center.
Recent reviews
Fabulous 8.6 From 336 reviews
The property was OK, not great. However, I was shocked at checkout when they tried to charge me again for what i had paid on Expedia months ago. Such an attempt at fraud made me question the integrity of the place. I had the receipt, but it took a long time to argue with them. I missed my airport bus due to the fraud attempt. Stay away from this place!
Check-in was not very informative: although quick, once the front desk attendant arrived; he didn't provide us with any information about the wifi or anything about city taxes having to be paid (which we already knew, but are usually told anyway). The room was clean, but the bathroom had a build-up of dust along the edges of the floor and the grout in the shower was not very clean (many spots looked black and moldy). Also, one of the lotions that were provided had obviously been used, because it was visibly 3/4 full. The front-desk attendant in the morning was much more courteous and helpful. She was very engaging with other guests as they waited or asked questions and always at the desk. The attendant in the evening was away from the desk, both times we needed assistance (plus when we tried to call from our room). Location was OK, a couple of small grocery stores close by and restaurants around the block. I'm glad it was not our first time in Vienna nor that we stayed for more than one night.
Internet is hard to use. Takes about 15 Minutes for the first log on each day. Asked for new coffee supplies daily and usually have to call to get them.
Convenient location, very quite. The gentleman that checked us in recognized us each time we approached the desk and gave us the correct room key without us asking.
Excellent location, spacious rooms. Very nice breakfast. Only issue was room was a bit warm.
Great location, quiet. Friendly and attentive staff.
good location, a bit run down but clean, friendly staff, good breakfast
Nice guy at check in! Next day asked for another room because drain in shower was clogged and did not feel comfortable in said room. The ladies at the front desk didnt want to change my room but eventually did. They were quite annoyed with me and they showed it. None the less the second room was much better! Thank you ladies! My wife liked the amenities in the bathroom, shampoo etc. Location was good! All in all nice hotel but I dont think it is a 4* hotel.
Very well situated hotel with great staff, specially John at the front desk. Very nice and pleasant with great food suggestions. Very nice little bar and great options.
A nice placed, well located in beautiful Vieja. The location is great.