All hotels in Douglas, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Best Western Palace Hotel & Casino, Douglas

4 stars
Central PromenadeDouglasEnglandIM2 4NAUnited Kingdom, 866-925-8648
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.4 / 5
Location
Great location
Breakfast
Tasty breakfast
Room
Room needs to be redecorated
Vibe
Vibe is not too good
134See all 134 Hotels.com reviews
From 851 reviewsTripAdvisor Traveller Rating

Best Western Palace Hotel & Casino, Douglas

Hotel Info: 866-925-8648

from $56
  • Standard Double Room
  • Standard Room, 2 Single Beds, Non Smoking, Sea View
  • Standard Twin Room, 2 Single Beds
  • Deluxe Room, 1 King Bed, Non Smoking, Sea View
  • Deluxe Suite, 1 King Bed, Non Smoking
  • Double Room, Sea View
  • Twin Room, 2 Single Beds, Sea View
  • Deluxe Room
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking, Sea View

At a glance

Key facts

Hotel size

  • This hotel has 133 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • BEST WESTERN Palace Casino
  • Best Western Palace Hotel Casino Douglas
  • BEST WESTERN Palace Casino Douglas
  • BEST WESTERN Palace Hotel
  • BEST WESTERN Palace Hotel & Casino
  • BEST WESTERN Palace Hotel & Casino Douglas
  • BEST WESTERN Palace Hotel Casino
  • BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
  • Best Western Palace Hotel And Casino
  • Best Western Palace Hotel Douglas

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Self parking costs GBP 4 per day

Breakfast is offered for an extra charge of GBP 12.95 per person (approximately)

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Spa services on site
  • Spa tub
  • Casino
  • Nightclub
  • Steam room
  • Sauna
Working away
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 6
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 1965
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Best Western Palace Hotel & Casino, Douglas’s small print

Also known as

  • BEST WESTERN Palace Casino
  • Best Western Palace Hotel Casino Douglas
  • BEST WESTERN Palace Casino Douglas
  • BEST WESTERN Palace Hotel
  • BEST WESTERN Palace Hotel & Casino
  • BEST WESTERN Palace Hotel & Casino Douglas
  • BEST WESTERN Palace Hotel Casino
  • BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
  • Best Western Palace Hotel And Casino
  • Best Western Palace Hotel Douglas

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Self parking costs GBP 4 per day

Breakfast is offered for an extra charge of GBP 12.95 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 134 reviews

Best Western Palace Hotel & Casino, Douglas
Outstanding5.0 / 5
Nice hotel with a good location.
Nice hotel & very friendly & helpful staff. Room was perfect with a very comfortable bed. I would definitely stay here again.
3 night trip
Best Western Palace Hotel & Casino, Douglas
Excellent4.0 / 5
Nice Hotel, Free Parking
This is a nice hotel right across from the beach. The staff is nice and the bar have live music on weekends. WiFi worked great in the room and parking was free and easy. the rooms are small but nice.
3 night trip with friends
Best Western Palace Hotel & Casino, Douglas
Good3.0 / 5
Disappointing
Loved our stay but a few things did let it down and we were not very happy with the service. Firstly I booked 2 rooms as there was 4 of us.... we were put on 2 different floors. Why they would think that's normal I have no idea??? The hotel was also very quiet so lack of rooms was not a problem. Second our shower did not work....staff member came to have a look, couldn't fix it and said sorry no maintenance over the weekend, so we could only use the bath which is a struggle for my friend, and there was no offer for a room change. Thirdly on our last night they put a group of young men next door to us and the noise was unbareable. It sounded like they were in our room!!! This noise until 4am was not great. So instead of putting my friends next door seens as we had booked the rooms together they put a rowdy group and theirs friends in the rooms next to us. Thank you for that! So overall very disappointed in the customer service offered here.
2 night trip with friends
Best Western Palace Hotel & Casino, Douglas
Good3.0 / 5
Close to ferry and Douglas beach.
Whilst the hotel was generally good there was a couple of points to note. Our party of four needed two rooms and for some reason the two rooms were two different sizes despite being next to each other with the smaller room being cramped. Also on at least one of the nights guests were running around in the middle of the night knocking on other guests doors. When we complained to the reception they didn't seem to be concerned, not what you expect of a four star hotel. Nice hotel but won't be staying again.
4 night family trip
Best Western Palace Hotel & Casino, Douglas
Good3.0 / 5
Nice hotel room let down by bathroom that smells
OK
1 night business trip

See all reviews

Best Western Palace Hotel & Casino, Douglas

Is the description of this hotel not correct? Tell us