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Don Pelayo Pacific Beach, Mazatlan

2.5 stars
Av Del Mar 1111Col. Flamingos, MazatlanSIN82149Mexico, ‏800-491-6126
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Good3.5 / 5
  • I booked a room at Don Pelayo very last minute and didn't read the reviews beforehand.…Aug 4, 2016
  • Our stay overall was alright. The customer service upon arrival could have been better. I…Jul 27, 2016
274See all 274 Hotels.com reviews
From 65 reviewsTripAdvisor Traveller Rating

Don Pelayo Pacific Beach, Mazatlan

Hotel Info: 866-539-8117

from $36
  • Standard Room, Lagoon View
  • Junior Suite, Kitchenette
  • Junior Suite
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 160 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-11 AM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 10 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free self parking

Also known as

  • Don Pelayo
  • Don Pelayo Pacific Beach
  • Don Pelayo Pacific Beach Hotel
  • Don Pelayo Pacific Beach Hotel Mazatlan
  • Don Pelayo Pacific Beach Mazatlan
  • Howard Johnson Don Pelayo Mazatlan Hotel Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Cooked-to-order breakfast is offered for an extra charge of MXN 130 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 400 per person (roundtrip)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Number of spa tubs - 2
  • Personal motorized watercraft on site
  • Playground on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Children's pool
  • Waterslide
  • Arcade/game room
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms 3
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

The Marlin Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Don Pelayo Pacific Beach, Mazatlan’s small print

Also known as

  • Don Pelayo
  • Don Pelayo Pacific Beach
  • Don Pelayo Pacific Beach Hotel
  • Don Pelayo Pacific Beach Hotel Mazatlan
  • Don Pelayo Pacific Beach Mazatlan
  • Howard Johnson Don Pelayo Mazatlan Hotel Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Cooked-to-order breakfast is offered for an extra charge of MXN 130 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 400 per person (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 274 reviews

Don Pelayo Pacific Beach, Mazatlan
Poor1.0 / 5
Family tour 4
This was the most unplasant visit to a Hotel. They don't take in consideration the families that stop after a long drive. Their service is the worst and have no respect toward the client. It's all about favoritism and buisness there. Out of all the Hotels we've stayed at, from the many times we've been at Mazatlan, this has been the worst one. I don't recomend it at all.
1 night family trip
Don Pelayo Pacific Beach, Mazatlan
Good3.0 / 5
Probably won't come back
If you are looking for just somewhere to sleep this is great. Rooms are large and very clean, very large balconies with views of the ocean. Pool is very large. Service is horrible. Our AC made a lot of noise, they never fixed it even though we asked about 3 or 4 times. Phones never worked either so we had to keep walking down to the desk to ask them to fix our AC. TV Channels looked horrible. They never fixed these two things either. The TV and phone thing was a hotel-wide problem. We had two rooms and the second room had these issues also. Location is great. If you are planning to reserve make sure you list exactly how many people will be staying in the room. If not they will charge you extra per person at check in. Everyone needs a wrist band for the pool area so they do keep track of this. We asked for extra blankets and towels they only gave us two of each for both rooms. I understand there are only two beds but I get cold very easily and usually sleep with multiple blankets. We also had an incident where a man in the lobby, he worked for a different company of boat tours but has a kiosk in the lobby, was incredibly rude and yelling at guests in the lobby because a child was misbehaving and the mom grabbed him and pulled him aside and the man went crazy literally yelling across the lobby at her, it was completely unprofessional, ridiculous and disruptive. It wasn't the worst place in the world but I would definitely consider other options before staying here again.
3 night family trip
Don Pelayo Pacific Beach, Mazatlan
Excellent4.0 / 5
I like, clean not to expensive
I stay only 2 days friendly p.
5 night trip
Don Pelayo Pacific Beach, Mazatlan
Excellent4.0 / 5
out first vacation
It was an awesome stay.
3 night family trip
Don Pelayo Pacific Beach, Mazatlan
Poor1.0 / 5
very poor customers service
check in Was to long they did not know anything about my reservation they need to update their address my GPS did not know where was this hotel front desk need lots more customer service they don't care for their traveling customers they don't have a customers computer on the lobby poor management need to improve
1 night business trip

See all reviews

Don Pelayo Pacific Beach, Mazatlan

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