First off, there was scaffolding all over the hotel, fine as they need to refurbish the place, so no major complaints.
Secondly, we had to hang out til 4.30 before our room was ready, fine again, but don't say check in is at 3, as nobody wants to waste time in a hotel lobby.
Third, breakfast was good, nice selection, one thing though, you have a variety of loose tea leaves, yet no tea pot with leaf filters to put them in?? I mean what is that about??
Gym was very good.
Bed was a bit uncomfortable, a bit too hard, with massive pillows that I hate (how do people sleep on those things). Everything else in the room was good, and we had a nice view. Free Wifi was good as well.
They need a hotel bar/cafe restaurant when you want to lounge, not sure why they don't use upstairs in the lobby for that?
The Halloween deco was really nice.
Overall a nice hotel in the heart of Brussels, with really great staff, but need to do some tweaks to make it excellent.