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The Fairmont Empress, Victoria

4-star4 stars
721 Government StVictoriaBCV8W1W5Canada

4-star hotel with 3 restaurants, near British Columbia Parliament Building
    Very Good8.4
    Location
    Great location
    Service
    Fantastic service
    Vibe
    Awesome vibe
    Comfort
    More comfort would be nice
    655See all 655 Hotels.com reviews
    From 4,109 reviewsTripAdvisor Traveller Rating

    The Fairmont Empress, Victoria

    from $225
    • Fairmont Room, 2 Double Beds, Non Smoking
    • Deluxe Room, 2 Queen Beds, Non Smoking
    • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View
    • Fairmont Room, 1 Queen Bed, Non Smoking
    • Deluxe Room, 1 King Bed, Non Smoking
    • Fairmont Gold, 1 King Bed, Non Smoking
    • Junior Suite, 1 King Bed, Non Smoking
    • Suite, 1 Bedroom, Non Smoking
    • Fairmont Room, 1 King Bed, Non Smoking
    • Deluxe Room, 1 Queen Bed, Non Smoking
    • Executive Suite, 1 King Bed, Non Smoking
    • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking
    • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
    • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
    • Fairmont Gold, Suite, 1 Bedroom, Non Smoking
    • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
    • Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View
    • Deluxe Room, 1 King Bed, Non Smoking, Harbor View
    • Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View
    • Signature Room, 1 King Bed, Non Smoking
    • Signature Room, 1 King Bed, Non Smoking, Harbor View

    About The Fairmont Empress, Victoria

    Location.
    Rising regally on the banks of Victoria's Inner Harbour and representing the center of British Columbia's capital city, The Fairmont Empress has been completely restored to her turn-of-the-century beauty. The hotel is only steps away from fine dining, popular shopping and entertainment.

    Hotel Features.
    The Fairmont Empress displays the grandeur of a bygone era. Guests can experience a British tradition with the hotel's Afternoon Tea. The hotel's award-winning Willow Stream Spa includes 11 treatment rooms, offering massages, body scrubs and wraps, aromatherapy, hydrotherapy, manicures and pedicures, and beauty services. Garage parking is available on site for a surcharge, as well as valet parking.

    Guestrooms.
    The classic Fairmont Rooms are furnished in traditional elegant décor. Each guestroom has a cozy sitting area with two armchairs, some with ample space to accommodate a crib or rollaway. Rooms feature high-speed Internet access (surcharge).

    At a glance

    Key facts

    Hotel size

    • This hotel has 464 rooms
    • This hotel is arranged over 8 floors

    Arriving/leaving

    • Check-in time 4 PM-midnight
    • Check-out time is 11 AM
    • Express check-in/out
    Airport shuttle service is available at scheduled times during limited hours. Contact the property in advance to get details.

    Required at check in

    • Credit card or cash deposit required

    • Government-issued photo ID required

    Travelling with others

    Children

    • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    • No cribs (infant beds)

    Pets

    • Pets allowed *

    • Restrictions apply *

    Internet

    • WiFi in public areas *

    • WiFi in rooms *

    Transportation

    Transfers

    • Airport shuttle at scheduled times *

    • Cruise terminal shuttle *

    • Ferry terminal shuttle *

    Parking

    • Valet parking *
    * See small print for additional details or extra charges

    In the hotel

    Food and drink
    • Full breakfast daily (surcharge)
    • 3 restaurants
    • 2 bars/lounges
    • Bar/lounge
    • 24-hour room service
    • Coffee/tea in a common area
    Things to do
    • Indoor pool
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Health club
    • Spa tub
    • Sauna
    Working away
    • 24-hour business center
    • Conference space
    • Meeting rooms 33
    • Conference space size (feet) - 22600
    • Conference space size (meters) - 2100
    Services
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    Facilities
    • Year Built 1908
    • Elevator/lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Picnic area
    Accessibility
    • Accessible bathroom
    • In-room accessibility

    In the room

    Home comforts
    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Premium bedding
    Freshen up
    • Private bathroom
    • Bathtub or shower
    • Designer toiletries
    • Hair dryer
    Be entertained
    • Flat-screen TV
    • Pay movies
    • Cable TV channels
    • Video-game console
    Stay connected
    • Desk
    • Free newspaper
    • WiFi (surcharge)
    • Phone
    More
    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Willow Stream Spa has been ranked within the top 5 spas in Canada by Conde Nast and was the reader's choice for Black Press' Best of the City.
    Willow Stream Spa has 11 treatment rooms, including couples treatment rooms. Offerings include massage, aromatherapy, body scrubs, body wraps, and hydrotherapy. Manicures and pedicures are also available.

    Dining

    Empress Dining Room - This restaurant specializes in American cuisine and serves breakfast, brunch, and dinner. Reservations are required. Open daily.

    Q Bar - This bistro specializes in American cuisine and serves lunch and dinner. Open daily.

    Lobby Lounge - This bistro specializes in American cuisine and serves lunch and dinner. Open daily.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    • The Fairmont Empress is listed in the 2011 Condé Nast Traveler Gold List of the world's best places to stay.

    The Fairmont Empress, Victoria’s small print

    Also known as

    • Empress Fairmont
    • The Fairmont Empress Hotel Victoria
    • Victoria Fairmont
    • Fairmont Empress
    • Fairmont Empress Hotel
    • Fairmont Empress Hotel Victoria
    • Fairmont Empress Victoria
    • Empress Hotel Victoria
    • Fairmont Hotel Empress
    • Fairmont Hotel Victoria
    • Fairmont Victoria

    Policies

    The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

    Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Self parking costs CAD 32 per night with in/out privileges

    Valet parking costs CAD 32 per night with in/out privileges

    Extended parking is available for an extra charge

    Pets are allowed for an extra charge of CAD 25 per pet, per night

    Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

    Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

    WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

    WiFi is available in public areas for CAD 14.95 per night (rates may vary)

    Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around The Fairmont Empress, Victoria

    Landmarks

    • In Downtown Victoria
    • British Columbia Parliament Building - 4 min walk
    • Miniature World - 3 min walk
    • Royal BC Museum - 3 min walk
    • Victoria Bug Zoo - 4 min walk
    • The Robert Bateman Centre - 4 min walk
    • Victoria Conference Centre - 4 min walk
    • Victoria Harbour - 5 min walk

    Getting around

    • Victoria, BC (YWH-Victoria Inner Harbour) - 1 min drive
    • Victoria, BC (YYJ-Victoria Intl.) - 28 min drive
    • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 87 min drive
    • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 92 min drive
    • Friday Harbor, WA (FRD) - 92 min drive
    • Roche Harbor, WA (RCE) - 106 min drive
    • Lopez Island, WA (LPS) - 136 min drive
    • Deer Harbor, WA (DHB-Deer Harbor Seaplane Base) - 141 min drive
    • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 143 min drive
    • Self parking (surcharge)
    • Valet parking (surcharge)
    • Extended parking (surcharge)
    • Airport shuttle (surcharge)
    • Ferry terminal shuttle
    • Cruise terminal shuttle (surcharge)

    Recent reviews

    Very Good 8.4 From 655 reviews

    The Fairmont Empress, Victoria
    Good6.0
    Not worth the price
    We were unhappy with black hair in the bathtub and a conditioner bottle that was 1/2 empty. We did not receive slippers to go with the robes in the room that were supposedly in the closet. The turn down service was nice with a bottle water and bucket of ice...no chocolate. When checking out the receptionist asked about our stay. We honestly told her. The manager of house keeping called us to apologize. She was very polite and offered their deepest concern. My goal was to have the housecleaner receive more training so this would not happen to another customer. The hotel offered to reimburse us half of our one night stay which we thought was very generous and unexpected. The customer service and politeness of staff is wonderful. No wifi in the hotel room. Need to go to the lobby for a connection.
    Heidi, us1 night trip
    The Fairmont Empress, Victoria
    Exceptional10.0
    Good experience !
    Good location !
    DAN, us2 night trip
    The Fairmont Empress, Victoria
    Good6.0
    Many extra charges that other hotels do not charge for.
    Wendy, us1 night trip
    The Fairmont Empress, Victoria
    Very Good8.0
    Comfortable Stay
    I had a great stay at the hotel, from the service to the room, but the only thing I did wish for is darker shades in the room. I was not able to sleep in longer because of it.
    A Traveler, us2 night trip
    The Fairmont Empress, Victoria
    Exceptional10.0
    Beautiful remodel, lovely grounds, 👍 location!
    Lori, us3 night trip

    See all reviews

    The Fairmont Empress, Victoria

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