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The Fairmont Empress, Victoria

4 stars4 stars
721 Government StVictoriaBCV8W1W5Canada
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Excellent4.2 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Amenities
Great amenities
542See all 542 Hotels.com reviews
From 3,405 reviewsTripAdvisor Traveller Rating

The Fairmont Empress, Victoria

from $152
  • Fairmont Gold, Harbour View
  • Room, 1 Queen Bed, City View (Fairmont Room)
  • Junior Suite, 1 King Bed, City View
  • Deluxe Room, 1 King Bed, Non Smoking (Newly Renovated)
  • Deluxe Room, 2 Queen Beds
  • Fairmont Room, 2 Double Beds
  • Room, 1 King Bed, Non Smoking (Fairmont Gold)
  • Junior Suite
  • Moderate Room
  • Fairmont Gold, Room, 1 King Bed, Concierge Service, Harbor View, Newly Renovated
  • Junior Suite, 1 King Bed with Sofabed, Non Smoking, City View (Newly Renovated)
  • Fairmont Gold, Room, 1 King Bed, Concierge Service, Courtyard View, Newly Renovated
  • Deluxe Room, 1 King Bed, Non Smoking, City View
  • Fairmont Gold, Courtyard View
  • Deluxe Room, 2 Queen Beds, Non Smoking, City View
  • Room, 1 Queen Bed, Non Smoking, City View (Fairmont Room)
  • Room, 2 Double Beds, Non Smoking, City View (Fairmont Room)
  • Deluxe Room, 1 King Bed
  • Fairmont Queen

At a glance

Key facts

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Airport shuttle service is available at scheduled times during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle at scheduled times *

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Valet parking *

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Optional extras

Self parking costs CAD 30.00 per night with in/out privileges

Valet parking costs CAD 30.00 per night with in/out privileges

Pets are allowed for an extra charge of CAD 25 per pet, per night

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 per night (rates may vary)

High-speed Internet access (wired) is available in public areas for CAD 14.95 per night (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • 4 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 33
  • Conference space
  • Conference space size (feet) - 22600
  • Conference space size (meters) - 2100
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1908
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Willow Stream Spa has been ranked within the top 5 spas in Canada by Conde Nast and was the reader's choice for Black Press' Best of the City.
Willow Stream Spa has 11 treatment rooms, including couples treatment rooms. Offerings include massage, aromatherapy, body scrubs, body wraps, and hydrotherapy. Manicures and pedicures are also available.

Dining

Empress Dining Room - This restaurant serves breakfast, brunch, and dinner. Reservations are required.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

The Fairmont Empress, Victoria’s small print

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Optional extras

Self parking costs CAD 30.00 per night with in/out privileges

Valet parking costs CAD 30.00 per night with in/out privileges

Pets are allowed for an extra charge of CAD 25 per pet, per night

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 per night (rates may vary)

High-speed Internet access (wired) is available in public areas for CAD 14.95 per night (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 542 reviews

The Fairmont Empress, Victoria
Good3.0 / 5
Dashed hopes
Have always wanted to stay here since I was a kid, finally had a recent visit and as beautiful as the room was, the view, and the property I was overall disappointed with what I had expected. First off, an entire wing of the hotel is under construction. That wasn't so bad, it was a minor inconvenience for getting around the hotel property but was manageable. What was a bigger issue was the air quality inside the room. I'm not sure if the HVAC was bringing in particulates from the construction area of the property or if it was the age of the building but our air in our room was very inconsistent. It turned on and off throughout the night and with sensitive allergies it was very bothersome and I didn't sleep well at all and developed a sinus infection later from the terrible air quality. Also, assuming the renovations are the cause they have moved the check-in area to near the backside of the hotel, this would've been nice to know in advance of walking all the way around the building to the front entrance in the rain. The staff we encountered were very friendly and the holiday decor was lovely. Location is very convenient to the tourist area for shopping and dining. The room lacked information about dining in the hotel, check out times, other services and shops available on the property.
1 night romance trip
The Fairmont Empress, Victoria
Outstanding5.0 / 5
Convenient, clean, charming, classic grand hotel
We were given the best service at this grand old hotel, everything was done to make us happy and comfortable. Room service meal was not as warm as I would have liked. But other than that our stay was perfect.
2 night romance trip
The Fairmont Empress, Victoria
Fair2.0 / 5
We had stayed before and had great expectations but were very disappointed with the room and changes to the eating options and lack of info about what was available and that the art & craft expo had moved, only noted by a small sign. We didn't even stay our two nights, left by Fri afternoon and don't plan on returning ever.
2 night romance trip
The Fairmont Empress, Victoria
Outstanding5.0 / 5
Beautiful updates and amazing view!
1 night romance trip
The Fairmont Empress, Victoria
Outstanding5.0 / 5
remodeling some areas, the main entrance was close
short but peaceful and relaxing
1 night trip with friends

See all reviews

The Fairmont Empress, Victoria

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