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The Fairmont Empress, Victoria

4 stars
721 Government StVictoriaBCV8W1W5Canada, 800-491-6126
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Excellent4.2 / 5
Location
Great location
Service
Fantastic service
Comfort
More comfort would be nice
559See all 559 Hotels.com reviews
From 3,348 reviewsTripAdvisor Traveller Rating

The Fairmont Empress, Victoria

Hotel Info: 866-539-8117

from $150
  • Fairmont Gold, Harbour View
  • Fairmont Room, 1 King Bed, City View
  • Junior Suite, 1 King Bed, Harbor View
  • Deluxe Luxury Room, 1 King Bed, Non Smoking, City View, *Newly Renovated*
  • Deluxe Room, 2 Queen Beds
  • Fairmont Room, 2 Double Beds
  • Fairmont Gold, Room, 1 King Bed, Non Smoking
  • Junior Suite
  • Moderate Room
  • Fairmont Gold, Room, 1 King Bed, Concierge Service, Harbor View, Newly Renovated
  • Junior Suite, 1 King Bed with Sofabed, Non Smoking, City View (Newly Renovated)
  • Fairmont Gold, Room, 1 King Bed, Concierge Service, Courtyard View, Newly Renovated
  • Deluxe Room, 1 King Bed, Non Smoking, City View
  • Fairmont Gold, Courtyard View
  • Deluxe Room, 2 Queen Beds, Non Smoking, City View
  • Fairmont Room, 1 Queen Bed, Non Smoking, City View
  • Fairmont Room, 2 Double Beds, Non Smoking, City View
  • Deluxe Room, 1 King Bed
  • Fairmont Queen

At a glance

Key facts

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Airport shuttle service is available at scheduled times. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle at scheduled times *

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Valet parking *

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Optional extras

Self parking costs CAD 30.00 per night with in/out privileges

Valet parking costs CAD 30.00 per night with in/out privileges

Breakfast costs between CAD 10 and CAD 25 per person (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per night

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 (rates may vary)

High-speed Internet access (wired) is available in public areas for CAD 14.95 (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 4 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 33
  • Conference space
  • Conference space size (feet) - 22600
  • Conference space size (meters) - 2100
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1908
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Willow Stream Spa has been ranked within the top 5 spas in Canada by Conde Nast and was the reader's choice for Black Press' Best of the City.
Willow Stream Spa has 11 treatment rooms, including couples treatment rooms. Offerings include massage, aromatherapy, body scrubs, body wraps, and hydrotherapy. Manicures and pedicures are also available.

Dining

Empress Dining Room - This restaurant serves breakfast, brunch, and dinner. Reservations are required.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

The Fairmont Empress, Victoria’s small print

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Optional extras

Self parking costs CAD 30.00 per night with in/out privileges

Valet parking costs CAD 30.00 per night with in/out privileges

Breakfast costs between CAD 10 and CAD 25 per person (approximately)

Pets are allowed for an extra charge of CAD 25 per pet, per night

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 (rates may vary)

High-speed Internet access (wired) is available in public areas for CAD 14.95 (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 559 reviews

The Fairmont Empress, Victoria
Outstanding5.0 / 5
remodeling some areas, the main entrance was close
short but peaceful and relaxing
1 night trip with friends
The Fairmont Empress, Victoria
Outstanding5.0 / 5
priciest breakfast I have ever paid for . . . . other than that it was great
2 night romance trip
The Fairmont Empress, Victoria
Good3.0 / 5
Breakfast almost immediate because bacon and scrambled eggs not cooked fresh. Impossible to get freshly squeezed orange juice. Room way overpriced given renovations. But all staff courteous and helpful.
1 night trip
The Fairmont Empress, Victoria
Good3.0 / 5
the hotel is being renovated. we paid to upgrade to the gold floor. the heat/AC did not work in our room. they offered 'TO HAVE US MOVE' after we had unpacked and it was clear it couldn't be fixed. we were in Victoria for 2 nights only and had arranged to see friends and family and ended up too late to move out of the room. the reception/check in area is a temporary tent like building with indoor outdoor carpeting and understaffed for check in ( there were two counters with two people and we waited for 20 minutes to be checked in . the "gold floor" concierge was not available to check us out at 330 in the morning.. .understandable the "open air outdoor balcony attached to the gold floor was lovely but it was cold and while they had braziers that were beautiful the seating sofas had not been set up at all three of the available seating pods so we cold sit on bare metal frames, or wait for someone to bring cushions( which we did until we finally left) the closet has a large safe and smaller clothing chest in it but the closet is so small that you can't hang up a woman's dress or even a man's jacket without it hitting the top of the chest of drawers there is a mini bar which is empty ( except for gratis cream for coffee) . very nice people, but very disorganized . hopefully they will sort things out.
2 night romance trip
The Fairmont Empress, Victoria
Outstanding5.0 / 5
We LOVED the Fairmont Gold Experience...the staff was wonderful, and every single detail was exquisitely done. Amazing visit....thank you!!
2 night romance trip

See all reviews

The Fairmont Empress, Victoria

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