Fairmont Empress

Photo gallery for Fairmont Empress

Primary image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Fairmont Empress

UNESCO Sustainable Travel Pledge

Fairmont Empress

4.0 star property
4-star hotel with full-service spa, connected to the convention center, near Maritime Museum of British Columbia

8.8/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet friendly
  • Airport transfer
  • Gym
The price is $310
Price available on 10/31/2022
Map
721 Government St, Victoria, BC, V8W1W5
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • WiFi in the lobby
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Spa tub
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Downtown Victoria
  • Victoria Harbour - 5 min walk
  • Victoria Clipper Ferry Terminal - 10 min walk
  • Royal BC Museum - 1 min drive
  • University of Victoria - 18 min drive
  • Butchart Gardens - 34 min drive

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Victoria Intl. Airport (YYJ) - 33 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 117 min drive
  • Friday Harbor, WA (FRD) - 124 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 124 min drive
  • Roche Harbor, WA (RCE) - 139 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 159 min drive
  • Lopez Island, WA (LPS) - 20.3 miles/32.7 km
  • Deer Harbor, WA (DHB-Deer Harbor Seaplane Base) - 21.6 miles/34.8 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

About this property

Fairmont Empress

4-star eco-friendly hotel revitalized in 2017 and located in the heart of Downtown Victoria
Fairmont Empress is located close to Victoria Harbour, and provides a roundtrip airport shuttle, a terrace, and shopping on site. Treat yourself to a facial, hydrotherapy, or a manicure/pedicure at Willow Stream Spa, the onsite spa. Enjoy American cuisine, ocean views, and al fresco dining at the two onsite restaurants. In-room WiFi (surcharge) is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An indoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, massage treatment rooms, and a front desk safe
  • A ballroom, a porter/bellhop, and an elevator
  • Guest reviews give good marks for the central location and helpful staff
Room features
All guestrooms at Fairmont Empress have thoughtful touches such as premium bedding and air conditioning, in addition to amenities like safes and WiFi.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Recycling, travel cribs, and electric kettles

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 464 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 19
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets stay free (2 per room)
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Onsite self parking (CAD 33.00 per day; includes in/out privileges)
  • Onsite valet parking (CAD 45.00 per day; includes in/out privileges)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle from 3:30 AM to 7:30 PM*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Personal watercraft (motorized)
  • Shopping
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (22600 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1908
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available

Languages

  • Arabic
  • Chinese (Mandarin)
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Portable fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Travel crib

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)
  • WiFi is available in public areas for CAD 14.95 per night (rates may vary)
  • Breakfast costs between CAD 20 and CAD 40 for adults, and CAD 10 and CAD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one-way)
  • Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

Parking

  • Self parking costs CAD 33.00 per day with in/out privileges
  • Valet parking costs CAD 45.00 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 5:00 AM to 11:00 PM
  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The photos are representative of rooms offered and may differ from the actual room received.

Also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress offer free cancellation for a full refund?
Yes, Fairmont Empress does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Fairmont Empress?
As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Fairmont Empress on Oct 31, 2022 start from $310, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Fairmont Empress?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont Empress?
Yes, there's an indoor pool. Guests have pool access from 5:00 AM to 11:00 PM.
Are pets allowed at Fairmont Empress?
Yes, pets stay free, with a limit of 2 per room. Food and water bowls are available.
Is parking offered on site at Fairmont Empress?
Yes. Self parking costs CAD 33.00 per day. Valet parking costs CAD 45.00 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Fairmont Empress?
Yes, an airport shuttle is available from 3:30 AM to 7:30 PM at scheduled times. The charge is CAD 25.00 per person one-way.
What are the check-in and check-out times at Fairmont Empress?
You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Fairmont Empress and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Fairmont Empress also has an indoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Fairmont Empress?
Yes, there are 2 onsite restaurants, featuring alfresco dining, American cuisine, and garden views. Nearby restaurants include Ebizō Sushi (3-min walk), Browns Social House (4-min walk), and Noodlebox (4-min walk).
What's the area around Fairmont Empress like?
Fairmont Empress is in Downtown Victoria, a short 1-minute drive from Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) and 5 minutes' walk from Victoria Harbour. Travelers say the area is central and good for shopping.

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Michele, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Heather, 1-night trip
Verified Hotels.com guest review

6/10 Good

Ying, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ta Fan, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Corrinne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria Paola, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Not up to 5 star standards
This is a 5 star hotel which falls down frequently in many small but annoying ways. The bath faucets were designed behind a screen that made access difficult; the bar is small and its always impossible to get a seat; the gym is much too small with everyone crowding around for mat space (less than 1 space); the room was unmade even at 3pm after I had left early in the morning; the list goes on.
Michael, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fernando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sujitra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

very nice
Maria Rizza, 2-night trip
Verified Hotels.com guest review