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The Fairmont Empress, Victoria

4 stars4 stars
721 Government StVictoriaBCV8W1W5Canada, 800-491-6126
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Excellent4.2 / 5
Location
Great location
Service
Fantastic service
Amenities
Great amenities
Vibe
Decent vibe
599See all 599 Hotels.com reviews
From 3,484 reviewsTripAdvisor Traveller Rating

The Fairmont Empress, Victoria

Hotel Info: 866-539-8117

from $232
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking
  • Fairmont Gold, Harbor View
  • Fairmont Room, 1 King Bed, Non Smoking, Harbor View
  • Signature Suite, 1 Bedroom, 1 King Bed, Non Smoking, Harbor View
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View
  • Fairmont Room, 1 Queen Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, Harbor View
  • Deluxe Room, 1 King Bed, Non Smoking
  • Signature Room, 1 King Bed, Non Smoking, Harbor View
  • Signature Room, 1 King Bed, Non Smoking
  • Fairmont Gold, 1 King Bed, Spacious Room, Non Smoking
  • Junior Suite
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View
  • Junior Suite, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Queen Beds
  • Fairmont Room, 2 Double Beds
  • Fairmont Gold, 1 King Bed, Non Smoking
  • Moderate Room
  • Executive Suite, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed with Sofabed, Non Smoking, City View (Newly Renovated)
  • Fairmont Gold, Room, 1 King Bed, Concierge Service, Courtyard View, Newly Renovated
  • Deluxe Room, 1 King Bed, Non Smoking, City View
  • Fairmont Gold, Courtyard View
  • Deluxe Room, 2 Queen Beds, Non Smoking
  • Room, 1 Queen Bed, Non Smoking, City View (Fairmont Room)
  • Fairmont Room, 2 Double Beds, Non Smoking
  • One Bedroom Suite, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 Queen Bed, Non Smoking
  • Fairmont Queen
  • Fairmont Room, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Airport shuttle service is available at scheduled times during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Restrictions apply *

  • Pets allowed *

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Ferry terminal shuttle *

  • Airport shuttle at scheduled times *

  • Cruise terminal shuttle *

Parking

  • Valet parking *

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Optional extras

Self parking costs CAD 32 per night with in/out privileges

Valet parking costs CAD 32 per night with in/out privileges

Pets are allowed for an extra charge of CAD 25 per pet, per night

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 per night (rates may vary)

Wired Internet access is available in public areas for CAD 14.95 per night (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • 4 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 33
  • Conference space
  • Conference space size (feet) - 22600
  • Conference space size (meters) - 2100
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1908
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Willow Stream Spa has been ranked within the top 5 spas in Canada by Conde Nast and was the reader's choice for Black Press' Best of the City.
Willow Stream Spa has 11 treatment rooms, including couples treatment rooms. Offerings include massage, aromatherapy, body scrubs, body wraps, and hydrotherapy. Manicures and pedicures are also available.

Dining

Empress Dining Room - This restaurant serves breakfast, brunch, and dinner. Reservations are required.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

The Fairmont Empress, Victoria’s small print

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the office using the information on the reservation confirmation received after booking.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Optional extras

Self parking costs CAD 32 per night with in/out privileges

Valet parking costs CAD 32 per night with in/out privileges

Pets are allowed for an extra charge of CAD 25 per pet, per night

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one way)

Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 per night (rates may vary)

Wired Internet access is available in public areas for CAD 14.95 per night (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 599 reviews

The Fairmont Empress, Victoria
Fair2.0 / 5
Very disappointing.
We have wanted to stay at this iconic hotel for a long time. We finally made a special trip to Victoria to stay here and our experience could hardly be any worse. Our stay started off with not knowing how to even get into the hotel because of all the construction. The Lobby is closed and the lane where you would pull your vehicle to unload is also closed. We had to drive around to the back of the hotel hoping to find some way to get in. At 9 o'clock at night and there was no valet service so unfortunately we had to park ourselves in an underground parking and try to find our way up to the lobby which was also closed. There is a temporary check-in area that is not much fancier than a construction trailer. We definitely did not feel very excited about arriving. Furthermore there are steps between the elevator and the temporary check-in area so if you have a lot of heavy bags on wheels or require wheelchair access this will not be an easy check in for you. The pool and fitness facilities were closed when we were there. The rooms was very small but at least newly remodeled. Unfortunately the renovation has left the room very confining and the layout lacks common sense. The bathroom door does not open all the way and as a result blocks half of the entry into the shower. Forget trying to bathe a toddler in this bathtub. The shower layout requires you to get all the way in the shower to turn it on so expect to get cold water on you before your shower. The drapes also don't close.
1 night romance trip
The Fairmont Empress, Victoria
Good3.0 / 5
Hotels.com should have informed me of the major renovation being done. We checked in in a tent, never got to see the lobby It was our 1 year anniversary and I picked the empress for the experience. We didn't get it. Not the hotels fault I am unhappy with hotels. Com
4 night romance trip
The Fairmont Empress, Victoria
Excellent4.0 / 5
Luxe + Reno = Mutually Exclusive
The Empress is in the midst of a renovation, which makes the experience considerably less stately and impressive. That said, our room had been renovated and was lovely - comfortable king bed, well-appointed bathroom and seating area (with fold out couch, which my daughter enjoyed). Service was friendly and efficient. View was not of water side, which was disappointing. I will definitely return when the renovation is complete for the full experience.
2 night family trip
The Fairmont Empress, Victoria
Excellent4.0 / 5
Loved staying at the Empress, have always wanted to. This was our 25th wedding anniversary and wanted to make it special. The only negative was that the hotel was in the middle of a substantial remodel would have liked to haven known this before booking. May have influenced our decision. Still very nice. Stayed in a newly remodeled room. Staff was very good, room had some odd idiosyncrasies. Closet had safe that didn't allow hanging anything full length. The area for the suitcases was under the tv area, preventing the ability to actually open the suitcase or being able to pass by it. Understand that some of this could this is what comes with an older hotel that is full of character, but full a brand new remodeled room-common sense was a bit lost. Amazing location. High Tea was quite special. Still a special get away for us.
2 night romance trip
The Fairmont Empress, Victoria
Outstanding5.0 / 5
Lovely! Lovely! Lovely!
Lovely! Lovely! Lovely! Our stay was impromptu, we were not planning on staying the night, so we didn't have luggage. The hotel is undergoing a renovation but that was not a deterrent for how amazing it is. The staff, especially Ramon, were extremely nice and very accommodating. They did our laundry in less than 2 hours. The room was incredible, one bedroom suite, very cozy, clean, beautiful decorated and comfortable. I would recommend this hotel ten times over. We are now back in Vancouver for the rest of our vacation, having to slum it at the Four Seasons. Not joking.
1 night romance trip

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The Fairmont Empress, Victoria

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