Guests
All properties in Victoria, British Columbia, Canada

Fairmont Empress

4-star hotel with full-service spa, connected to the convention center, near Maritime Museum of British Columbia

From
$259

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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  • Fairmont Empress
  • Fairmont Empress
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Fairmont Empress. Image 1 of 100
1 / 100Fairmont Empress
721 Government St, Victoria, V8W1W5, BC, Canada
8.8.Fabulous.
  • Beautiful architecture, interiors, gardens and excellent location. Sorry we couldn’t stay…

    Sep 7, 2021

  • Hotel was nice. Rooms were small. Bathroom was ridiculously small. Couldn’t get into have…

    Oct 24, 2020

See all 772 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Convenient
Shopping
  • Parking available
  • Pool
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 464 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

What’s around

  • In Downtown Victoria
  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • British Columbia Parliament Building - 4 min walk
  • Victoria Harbour - 5 min walk
  • Market Square - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Fairmont, Room, 2 Double Beds
  • Deluxe Room, 2 Queen Beds
  • Fairmont Gold, Room, 1 King Bed, Harbor View
  • Fairmont, Room, 1 Queen Bed
  • Deluxe Room, 1 King Bed
  • Fairmont Gold, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed
  • Suite, 1 Bedroom, Non Smoking
  • Fairmont, Room, 1 King Bed
  • Deluxe Room, 1 Queen Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Fairmont Gold, Room, 1 King Bed
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
  • Fairmont, Room, 1 Queen Bed, Harbor View
  • Deluxe Room, 1 King Bed, Harbor View
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View
  • Signature Room, 1 King Bed
  • Signature Room, 1 King Bed, Non Smoking, Harbor View

What’s around

Landmarks

  • In Downtown Victoria
  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • British Columbia Parliament Building - 4 min walk
  • Victoria Harbour - 5 min walk
  • Market Square - 8 min walk
  • Chinatown - 10 min walk
  • Victoria Golf Club - 3.7 mi / 6 km
  • University of Victoria - 5 mi / 8 km
  • Fisgard Lighthouse - 9 mi / 14.5 km
  • Butchart Gardens - 12.7 mi / 20.4 km

Getting around

  • Victoria Intl. Airport (YYJ) - 33 min drive
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Friday Harbor, WA (FRD) - 123 min drive
  • Roche Harbor, WA (RCE) - 134 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 116 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 159 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 124 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
map
See on map
721 Government St, Victoria, V8W1W5, BC, Canada

At a glance

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Restrictions apply*
  • 2 per room
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Transfers

  • Airport shuttle from 3:30 AM to 7:30 PM*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Parking

  • Onsite self parking (CAD 33.00 per day)
  • Onsite valet parking (CAD 33.00 per day; includes in/out privileges)
  • Electric vehicle charging point on site
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area

Things to do

  • Personal motorized watercraft on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 22600
  • Conference space size (meters) - 2100

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1908
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available

Languages Spoken

  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Pay movies
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)
  • WiFi is available in public areas for CAD 14.95 per night (rates may vary)
  • Breakfast costs between CAD 20 and CAD 40 for adults, and CAD 10 and CAD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one-way)
  • Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

  • Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

PetsPay at property

  • Pets are allowed for an extra charge of CAD 25 per accommodation, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Self parking costs CAD 33.00 per day
  • Valet parking costs CAD 33.00 per day with in/out privileges

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 5:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

The photos are representative of rooms offered and may differ from the actual room received.

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Victoria
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Fairmont Empress does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CAD 33.00 per day. Valet parking costs CAD 33.00 per day. Electric vehicle charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 5:00 AM to 11:00 PM.
  • Yes, pets are welcome, with a limit of 2 per room. There's a charge of CAD 25 per accommodation, per night. Food and water bowls are available.
  • You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, American cuisine, and garden views. Nearby restaurants include Nautical Nellies (4-min walk), Cora (4-min walk), and The Bard and the Banker (4-min walk).
  • Yes, an airport shuttle is available from 3:30 AM to 7:30 PM at scheduled times. The charge is CAD 25.00 per person one-way.
  • Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Fairmont Empress also has an indoor pool, a sauna, and a health club, as well as a picnic area and a garden.
8.8.Fabulous.
  • 4.0.Fair

    1. Horribly slow check in. No lineups, just broken computers? 2. No room service 3. Service at restaurant was VERY slow I don’t blame the staff,

    1 night trip, Jul 7, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The outside of the hotel is gorgeous. Same with the rest of the most visited areas of the hotel. However, the price doesn’t match the true quality of the rooms. It’s something you do to say you stayed at the Empress, but not a place I would return to. Room was adequate. Stayed in a deluxe king room. Room seemed upgraded superficially, but definitely small for the price. The halls were dark, very old looking, and really blank and void of anything interesting. No soaking tub, just a shower with little water pressure. Bed was comfortable, but the walk to the room from the lobby was pretty far with confusing turns. It’s an old hotel in a pretty setting. Not much Else to say. Tea was fun the next morning... try to get a seat with a window/harbor view!

    1 night family trip, Mar 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is so friendly and polite and ready to meet every request.

    3 night romance trip, Mar 1, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Didn’t like the fact have to pay for wifi . Place was clean and while staffed

    3 night romance trip, Feb 13, 2020

    Verified CheapTickets guest review

  • 4.0.Fair

    Tables were not clean. I still found some coffee left on the table when I first got to the room.

    Li, 2 night family trip, Jan 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing property in every way Staff is friendly and knowledgeable. Facilities are best in class 4 Diamond property!

    Kevin, 3 night family trip, Jan 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    What a great place to stay and rest!

    Loved the old style grace of this hotel! Staff were perhaps the friendliest staff I have ever met!

    David, 1 night trip, Jan 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Another 5 star stay at the Empress. Will not stay anywhere else in Victoria!

    6 night family trip, Jan 3, 2020

    Verified Expedia guest review

  • 4.0.Fair

    The property was beautiful. However, when we got there, our room was not ready and we arrived after the check-in time. We were given free drink and dessert vouchers but when we got to the bar, the drinks we could get were very limited. One of the bartenders even tried to tell us we could only get beer, house wine, or well drinks. He was pretty rude about it. The experience deterred us from returning to the bar/restaurant during our stay. For around 300$/night room, I was shocked that the room was small and that WiFi or parking wasn’t included. For a place like the Fairmont Empress to not have my room ready and to just provide a drink voucher with a limited spending amount ($16 when cocktails start out at $16) was insulting. We were told that we would be hearing from the manager but that never happened. We just wanted an exciting New Year’s Eve night. I think we would have been happier somewhere else.

    1 night romance trip, Dec 31, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    LOVED; Location Staff Room service (food / speed) Maid service Maxwell the lobby dog New Years gala dinner event NOT SO GOOD; Valet service (damaged my wheel) $33 CAN per night charge as a guest!!!! High food prices Outrageous drink prices

    CaptainLou, 3 night romance trip, Dec 30, 2019

    Verified Expedia guest review

See all 772 reviews