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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Terrace/patio
Luxury Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Property entrance
Restaurant
VIP Access

Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property

Reviews

9.8 out of 10
Exceptional

About this property

Luxury hotel with spa, near Main Market Square
  • Airport transfer
  • Pool
  • Bar
  • Spa
  • Gym
  • Pet friendly

Explore the area

Map
Sw Jana 15, Kraków, 31-017
  • Royal Road
    ‪3 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • Kraków Barbican
    ‪4 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪26 min drive‬
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers

Spa

The on-site spa has 2 treatment rooms including couples treatment rooms. The hotel's spa offers massages and wellness treatments such as body scrubs and facials. Other on-site facilities include a steam room and a sauna.

Couples treatment rooms, spa tub, steam room, body treatments
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
What guests liked about the spa

The spa facilities were modern, relaxing, and well-maintained, offering a range of amenities including a pool, jacuzzi, sauna, and steam room.

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible (may have limitations)
  • Elevator
  • Visual alarms in hallways
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace - Destigo Hotels offer free cancellation for a full refund?

Yes, Hotel H15 Luxury Palace - Destigo Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by Hotel H15 Luxury Palace - Destigo Hotels?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Hotel H15 Luxury Palace - Destigo Hotels and nearby?

Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel H15 Luxury Palace - Destigo Hotels also has a sauna and a fitness center, as well as access to a nearby indoor pool.

Are there restaurants at or near Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an onsite restaurant.

What's the area around Hotel H15 Luxury Palace - Destigo Hotels like?

Hotel H15 Luxury Palace - Destigo Hotels is in Kraków City Centre, a short 3-minute walk from Main Market Square and 3 minutes' walk from Royal Road. Travelers say the area is walkable and good for shopping.

Reviews

9.8 out of 10
Exceptional

Reviews

Reviews

8 out of 10 Very good

Very happy good location highly recommended