Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Hotel CARPE DIEM Tulum by Nah Hotels

3-star hotel with outdoor pool, near Tulum National Park

  • Free WiFi and free parking
From
$53

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Pool
  • Pool
  • Rooftop Pool
  • Rooftop Pool
  • Pool
Pool. Image 1 of 48
1 / 48Pool
Av. Tulum Mza 07 Lote 19 y 20, Tulum, 77760, QROO, Mexico
8.2.Very Good.
  • Carpe Diem Tulum is a 10/10! My neices and I stayed in the Family Loft..Beautiful..Full…

    May 15, 2022

  • Karin y Pedro were very friendly, helpful and ‘chill.’ Karin’s kind offer to help carry…

    Feb 25, 2022

See all 46 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 16 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Terrace
  • Air conditioning

For families

  • Sofa bed
  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Full-sized refrigerator/freezer

What’s around

  • In Tulum City Center
  • Tulum National Park - 31 min walk
  • Dos Aguas Park - 3 min walk
  • Cenote Calavera - 30 min walk
  • Gran Cenote - 2.8 mi / 4.5 km
  • Cenote Crystal - 2.9 mi / 4.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio
  • Loft
  • Family Loft

What’s around

Landmarks

  • In Tulum City Center
  • Tulum National Park - 31 min walk
  • Dos Aguas Park - 3 min walk
  • Cenote Calavera - 30 min walk
  • Gran Cenote - 2.8 mi / 4.5 km
  • Cenote Crystal - 2.9 mi / 4.7 km
  • Playa Ruinas - 2.6 mi / 4.1 km
  • Playa Paraiso - 3.9 mi / 6.3 km
  • Tulum Beach - 4.1 mi / 6.6 km
  • Tulum Mayan Ruins - 4.7 mi / 7.5 km
  • Cenote Manatí - 6.9 mi / 11 km
map
See on map
Av. Tulum Mza 07 Lote 19 y 20, Tulum, 77760, QROO, Mexico

At a glance

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • Free covered onsite self parking
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Pool umbrellas

Services

  • Front desk (limited hours)
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2020
  • Rooftop terrace
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size queen
  • Premium bedding

Freshen up

  • Shower only
  • Hair dryer (on request)

Be entertained

  • 48-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 9:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Carpe Diem Tulum By Nah Hotels
  • Hotel CARPE DIEM Tulum by Nah Hotels Hotel
  • Hotel CARPE DIEM Tulum by Nah Hotels Tulum
  • Hotel CARPE DIEM Tulum by Nah Hotels Hotel Tulum

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel CARPE DIEM Tulum by Nah Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Antojitos la Chiapaneca (3-min walk), Babel Cafe (4-min walk), and Burrito Amor (4-min walk).
  • Hotel CARPE DIEM Tulum by Nah Hotels has an outdoor pool.
8.2.Very Good.
  • 8.0.Very Good

    Very clean rooms

    Jose, 2 night trip with friends, Sep 24, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The pictures don’t match the property. They’re clearly old . It was dirty , the shower didn’t work . The toilet was hard to flush . The walls are thin so it’s noisy . The management there was helpful & friendly . That was the only plus . It’s not worth the asking price . Highly do not recommend

    Mydonna, 2 night trip, Sep 6, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Very good location, very clean apartment with kitchen amenities, shower was missing a door, the rooftop pool is great, staff is very helpful.

    igor, 3 night romance trip, Aug 22, 2021

    Verified Orbitz guest review

  • 8.0.Very Good

    Very big room and well equiped. I did not like not having someone in the reception to assist.

    4 night romance trip, Aug 11, 2021

    Verified Travelocity guest review

  • 6.0.Good

    I don’t like giving bad reviews so I will do a pros and cons Pro: Close to everything good location. If you get the loft style apartment there is privacy even if technically it’s one room. You get a bed upstairs and downstairs sofa bed (they are pretty comfortable). The pool area is nice looks just like the pictures. Cons: I am sorry but this place did not feel clean. Or look clean mainly the bathrooms. I had contacted the property twice to confirm my reservation and the second time i received response that our place is ready for arrival . We walk in the rooms are decent nice high ceilings (could use some color or decor kinda plain) but the bathrooms ugh there water waterspots on the counters the mirrors look like they haven’t been wiped. Like did anyone ever clean it?? The toilets have a plumbing issue or something because both bathrooms clogged (no we did not throw toilet paper in it) imagine you wake up at 5 in the morning to use the bathroom and the toilet doesn’t flush. Luckily my husband knew how to fix the flush and somehow we made it through. Just disgusting. Why are the bathroom trash cans so small. Ughh the bathroom situation (we had two bathrooms in our rooms both nasty looking and both clogged) just made the whole place feel nasty. Please improve the Decor and cleanliness. Otherwise like I said, it is in a great location has all the amenities and looks just like the pics. The roof top pool area is great.

    2 night family trip, Jul 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We chose this place because of the gated parking garage which was great so we didnt have to worry about the rental car. The place is just like the photos but be aware there is no elevator so if you are on the 3rd floor & coming up from the basement parking garage, you gotta carry all your bags up 4 flights of stairs.... Also there is only 1 small window which you need to keep the shade down for any privacy so its a bit dark with no natural light BUT that might be a bonus to help block the noise outside. The bad only had 2 pillows instaed of 4. There is an AKI supermarket nearby so we went shopping & used the ffull kitchen to cook a few meals. There are taco stands and juice stands & even a veg food cart right downstairs so thats convenient. Tbere are plenty of places to eat nearby & loads of shops.

    Curtis, 3 night trip, Jul 24, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Staff couldn’t not help the problem with this place. The manager should step in but of course they didn’t . It’s started with the false advertising of this apartment as hotel. The next issue is the first room had a broke AC and super hot, then we had to cal someone to come open the door for us since no pow was there as the desk. Moreover after the switch to another room that room smelled bad, the water smelled like the sewer, the lights went out, we literally had to bath with water we brought from the store. Moreover Expedia also is to blame because they had long hold times just to be hold up on we called for 3 days straight and no switching of the hotel until like the 3 days and no refund of our money and the place was un livable. I will never book with them again they made my trip for me birthday horrible seriously.

    4 night family trip, Jul 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Karen is very helpful! Would recommend to my friends! Thank you!

    3 night trip, Jul 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Tulum Vibes

    Great place be at

    Gervais, 2 night family trip, May 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had the most amazing stay. The first morning was a bit rough due to the fact that we went out the night before and brought my birthday in we were woken up by loud construction in the next room. I reached out to the manager of the property and she ensured us it would not happen again and it didn't. She was so kind and informative . she helped us find fun in the neighborhood . This hotel is the PERFECT LOCATION. I previously stayed in cancun and had to take cabs everywhere. however here everything is in walking distance. If you wanna wake up at 3am and get food you can because there are food carts all over . The super market is only 3 blocks down. there are so many options so many great things to eat. The pool was amazing and relaxing It was overall a GREAT STAY and i would honestly come back to this exact hotel the next time i visit. Also in america ive been looking for what i now know is called bolero hats that i can never find in any hat store in NYC and there are TWO stores that sell these hats . MADE MY BIRTHDAY . Perfect location the manager really made our stay wonderful highly recommend !

    5 night romance trip, Apr 15, 2021

    Verified Expedia guest review

See all 46 reviews