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Extended Stay America - North Chesterfield - Arboretum, Richmond

2.5 stars2.5 stars
241 Arboretum PlRichmondVA23236United States of America
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2.5 / 5
Room
Room needs to be improved
Location
Great location
Value for money
Fairly good value for money
Cleanliness
Could use a good cleaning
110See all 110 Hotels.com reviews
From 88 reviewsTripAdvisor Traveller Rating

Extended Stay America - North Chesterfield - Arboretum, Richmond

from $58
  • Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking
  • Studio, 1 Queen Bed, Smoking
  • Studio, 1 Queen Bed, Non Smoking
  • Apartment 1 Queen Non-Smoking
  • Deluxe Studio, 1 King Bed with Sofa bed, Smoking
  • Suite, 1 King Bed with Sofa bed, Non Smoking
  • Studio, 2 Queen Beds, Non Smoking
  • Studio, 2 Queen Beds, Smoking

At a glance

Key facts

Hotel size

  • This hotel has 123 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Also known as

  • Extended Stay America North Chesterfield
  • Extended Stay America North Chesterfield Arboretum
  • Extended Stay America North Chesterfield Arboretum Aparthotel
  • Extended Stay America North Chesterfield Arboretum Richmond
  • Homestead Studio Suites Richmond / Midlothian Hotel Richmond

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast
  • Barbecue grills
Things to do
  • Use of nearby fitness center (discount)
  • Golfing nearby
  • Hiking/biking trails nearby
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Picnic area

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America - North Chesterfield - Arboretum, Richmond’s small print

Also known as

  • Extended Stay America North Chesterfield
  • Extended Stay America North Chesterfield Arboretum
  • Extended Stay America North Chesterfield Arboretum Aparthotel
  • Extended Stay America North Chesterfield Arboretum Richmond
  • Homestead Studio Suites Richmond / Midlothian Hotel Richmond

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.5 /5 from 110 reviews

Extended Stay America - North Chesterfield - Arboretum, Richmond
Poor1.0 / 5
Horrible hotel
The hotel on the outside was nice, but the inside wasn't that great. The tub was stained and there was a yellow stain on the comforter. When I asked for another comforter she told me there wasn't anymore available and hung up on me. The rooms were non smoking but the hallway we were on had a VERY strong cigarette smell. They also said there would be complimentary breakfast but all they had was one type of oatmeal and coffee. I will not be staying there ever again.
2 night romance trip
Extended Stay America - North Chesterfield - Arboretum, Richmond
Outstanding5.0 / 5
hotel was well taking care of and clean
close to great restaurants,and the Mall
3 night family trip
Extended Stay America - North Chesterfield - Arboretum, Richmond
Poor1.0 / 5
Scary, unclean
Do NOT STAY HERE ...It took 90 minutes to check in and get into a supposedly cleaned room. There was only one worker onsite running desk and attending to a large number of complaint issues that were in line in front of us. Our "first room" still had unmade beds and towels on floors.. they were over booked and only other room left was a king bed, but our reservation was for 2 beds... had to take it since late in evening. Our new room had a made bed and folded towels but the walls had splashes drinks (I hope) on them and a dirty shower (bodily fluid?) noticed in the AM. Green mold on ceiling...front door would morning latch properly without deadbolt so could not lock door whenever left room for excursion....short in bathroom light fixture. First time I ever requested a full refund and got one.we checked out a day early to get another hotel. So I am not all that picky. If it had just been clean and in repaired state it would be fine for the price. But this wasn't horribly run down... I forgot to mention the floor is non-smoking, but clearly stained with cigarette burns in toilet and counters and had a deep stench of old smoke in the room... I did get them to provide a bottle of febreeze which I sprayed and it helped some. The clerks gladly gave me a refund. Because they knew the hotel was in bad shape and I wasn't the only customer with a bad room. They said they were to get a remodel later this year.... the furnishings look to be 20 years old and ugly....
2 night family trip
Extended Stay America - North Chesterfield - Arboretum, Richmond
Fair2.0 / 5
Used condoms left by previous guest. Ugh!
Groody conditions. No mattres cover & mattres smelt like vomit. When leaving this morning and checking for everything, I found a used condom in bedside drawer. That was just nasty. Won't be back.
2 night family trip
Extended Stay America - North Chesterfield - Arboretum, Richmond
Good3.0 / 5
Convenient yet neglected
I wasn't happy with the cleanliness and lack of care given to the upkeep of the room
1 night business trip

See all reviews

Extended Stay America - North Chesterfield - Arboretum, Richmond

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