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Extended Stay America Austin - Arboretum - South, Austin

2.5 stars2.5 stars
9100 Waterford Centre Blvd.AustinTX78758United States of America
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2.5 / 5
Room
Room needs to be improved
Location
Location is ok
Comfort
More comfort would be nice
Cleanliness
Could use a good cleaning
223See all 223 Hotels.com reviews
From 66 reviewsTripAdvisor Traveller Rating

Extended Stay America Austin - Arboretum - South, Austin

from $59
  • Studio, 1 Queen Bed, Non Smoking
  • Suite, 1 King Bed with Sofa bed, Non Smoking
  • Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking
  • Studio, 2 Full Beds, Smoking
  • Suite, 1 King Bed with Sofa bed, Smoking
  • Studio, 1 Queen Bed, Smoking
  • Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
  • Studio, 2 Full Beds, Non Smoking
  • Deluxe Studio Two Doubles Smoking

At a glance

Key facts

Hotel size

  • This hotel has 124 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Extended Stay America Arboretum
  • Extended Stay America Arboretum Hotel Austin South
  • Extended Stay America Austin Arboretum South
  • Extended Stay America Austin Arboretum South Hotel
  • Extended Stay America Arboretum South Hotel
  • Extended Stay America Arboretum South

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Free use of nearby fitness center
Services
  • 24-hour front desk
  • Laundry facilities
Facilities
  • Year Built 1995
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America Austin - Arboretum - South, Austin’s small print

Also known as

  • Extended Stay America Arboretum
  • Extended Stay America Arboretum Hotel Austin South
  • Extended Stay America Austin Arboretum South
  • Extended Stay America Austin Arboretum South Hotel
  • Extended Stay America Arboretum South Hotel
  • Extended Stay America Arboretum South

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.5 /5 from 223 reviews

Extended Stay America Austin - Arboretum - South, Austin
Outstanding5.0 / 5
I have stayed at this hotel multiple times. I visit Austin frequently and I find the hotel to be clean, efficient, and in a very convenient location.
1 night trip with friends
Extended Stay America Austin - Arboretum - South, Austin
Fair2.0 / 5
Dirty rooms and roaches
Keep having issues with getting a clean, bug free room. Had to be moved to three different rooms at my last check in.
1 night trip
Extended Stay America Austin - Arboretum - South, Austin
Fair2.0 / 5
Management needs to ensure cleanliness of room..
Room was not clean, bad odor, old food left in fridge, shower also not clean, trash all over property..
1 night romance trip
Extended Stay America Austin - Arboretum - South, Austin
Poor1.0 / 5
Disgusting hotel
Our negative experience began from the moment we opened the door to our room. The carpet had a large nasty dark stain. The refrigerator was old and had rusted stains on the exterior. Upon opening the refrigerator, we discovered the light bulb was hanging and not working. We had no remote for the TV so we asked for one, 45 minutes later one was delivered but did not work. At 5:30 a.m. I turned on the bathroom light only to find little roaches. Then, turned on the kitchenette light and more roaches on the counter. We threw away our food, wiped everything down with antibacterial wipes and asked for a remedy. Only offer was to move closer to the front office. No apologies... Had to call Hotels.com to ask for help. We ended up moving to another hotel far away and for a lot more $$. All this during my daughter's wedding weekend. Not happy. Waiting for refund for this stay.
3 night family trip
Extended Stay America Austin - Arboretum - South, Austin
Poor1.0 / 5
The room was very dated and dirty. There was mold in the shower, the faucet would not completely turn off, there was no ring for the toilet paper so it sat on the counter. The toilet was dirty with multiple stains. Their were bugs on the counter and dust all over the counters. The beds were very uncomfortable and the linens were stained. We definitely will not stay here again.
1 night family trip

See all reviews

Extended Stay America Austin - Arboretum - South, Austin

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