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Extended Stay America Orange County - Cypress, Cypress

2.5 stars
5990 Corporate AveCypressCA90630United States of America, ‏800-658-6760
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2.9 / 5
Service
Service is adequate
Cleanliness
Dirty
Room
Room is not nice
Breakfast
Bad breakfast
198See all 198 Hotels.com reviews
From 102 reviewsTripAdvisor Traveller Rating

Extended Stay America Orange County - Cypress, Cypress

Hotel Info: 800-658-6760

from $119
  • Deluxe Studio 1 King Non Smoking
  • Studio 1 Queen Smoking
  • Studio 1 King Non Smoking
  • Studio 2 Queen Non Smoking
  • Deluxe Studio 1 King Smoking
  • Studio 1 King Smoking
  • Studio 2 Queen Smoking
  • Studio 1 Queen Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 104 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Extended Stay America Orange Aparthotel Cypress County
  • Extended Stay America Orange County Cypress
  • Extended Stay America Orange County Cypress Aparthotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Bathtub only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided
  • Access via exterior corridors

Extended Stay America Orange County - Cypress, Cypress’s small print

Also known as

  • Extended Stay America Orange Aparthotel Cypress County
  • Extended Stay America Orange County Cypress
  • Extended Stay America Orange County Cypress Aparthotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.9 /5 from 198 reviews

Extended Stay America Orange County - Cypress, Cypress
Good3.0 / 5
Bad service due to poor staffing
We arrived at 6:30pm for a 3:00 check in but was told both rooms were not ready yet as housekeeping is running behind. So instead of making a big deal, we decided to go out and eat dinner. Came back over an hour later and still not ready and everyone was getting tired from the 7 hour drive. We still had to wait at least 20 minutes. Got to one of the rooms because the keys to the other room was not functioning, hence calling front desk from the other room multiple times without any answer from the front desk and by the 4th try the call got kicked in to an answering service who cannot help with our issue. So I ran downstairs and had to wait for someone because there was no one at the front desk. I was getting frustrated and upset by this time. By the way, there were 2 other people in line waiting to check in also.So finally Eduardo the front desk person came back from delivering kitchen utensils to a room. Needless to say, the front desk checks in everyone, answer calls from rooms, deliver anything a guest requests for. He stated he is the only one working, and he had to come in on his day off. The room for what we paid for was satisfactory but this place had 1 front desk and 1 housekeeper working for the entire building. They are basically slaving themselves away.
2 night family trip
Extended Stay America Orange County - Cypress, Cypress
Outstanding5.0 / 5
Good
Spent 6 days there. Service is the only lacking, it was not 24 hours and they really should not say it offers continental breakfast. It was packaged muffins and granola bars. Other than that it was clean and quiet.
6 night family trip
Extended Stay America Orange County - Cypress, Cypress
Poor1.0 / 5
The bathtub was disgusting. It was very dirty with mold, it should be replaced. I don't think cleaning it would help. It was not a clean hotel at all. I would not come back here again nor would I recommend it to anyone. The towels had stains and are very old. The bedding also had yellow and brown stains. The breakfast was just granola bars, cheap muffins, coffee and tea. This hotel needs serious updating and remodeling.
2 night family trip
Extended Stay America Orange County - Cypress, Cypress
Good3.0 / 5
You will not be satisfied with this hotel if you are used to nicer properties but are trying to save a few dollars. We stayed for 4 days and 3 nights and this length of stay didn't offer room service. The "breakfast" is more like a snack. We had no utensils or items for cooking in our room even though there was a kitchenette. This would need to be requested. Positives: The wi-fi had a solid signal and the bed was comfortable.
3 night family trip
Extended Stay America Orange County - Cypress, Cypress
Fair2.0 / 5
I wouldn't recommend it!
We stayed at this hotel while our home was being fumigated. We chose this hotel because of the price. We got what we paid for. The front desk was wonderful and got us in to our room earlier than expected. The room and bathroom was a decent size and clean. That's about all I can say that was positive. The room came with a small cook top, but nothing to cook with, so what's the point of taking up all that room with empty cabinets and drawers. My #1 complaint is that the grounds were filthy from people not cleaning up after their dogs and it smelled. If you are going to allow pets (which was a huge convenience to us), expect that irresponsible people aren't going to clean up after them and make sure the staff does. Next time I'll spend the extra $30/night and go to the Marriott where I can get a free breakfast, fully equipped kitchen, very clean grounds and a pool.
2 night family trip

See all reviews

Extended Stay America Orange County - Cypress, Cypress

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