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Extended Stay America - Richmond - West End - I-64, Richmond

2 stars
10961 W Broad StGlen AllenVA23060United States of America, ‏‎800-658-6760
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Good3.0 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Dirty
Food
Food is not good
178See all 178 Hotels.com reviews
From 84 reviewsTripAdvisor Traveller Rating

Extended Stay America - Richmond - West End - I-64, Richmond

Hotel Info: 800-658-6760

from $66
  • Studio One King Smoking
  • Studio One King Non Smoking
  • Studio Two Queen Non Smoking
  • Deluxe Studio One King Smoking
  • Deluxe Studio One King Non Smoking
  • Studio Two Queen Smoking
  • Studio One Queen Smoking
  • Studio One Queen Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 142 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Extended Stay America Richmond West End
  • Extended Stay America Richmond West End I-64
  • Extended Stay America Richmond West End I-64 Aparthotel
  • Extended Stay America Richmond West End I-64 Glen Allen
  • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Things to do
  • Free use of nearby fitness center
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America - Richmond - West End - I-64, Richmond’s small print

Also known as

  • Extended Stay America Richmond West End
  • Extended Stay America Richmond West End I-64
  • Extended Stay America Richmond West End I-64 Aparthotel
  • Extended Stay America Richmond West End I-64 Glen Allen
  • Homestead Studio Suites Richmond / Innsbrook Hotel Glen Allen

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.0 /5 from 178 reviews

Extended Stay America - Richmond - West End - I-64, Richmond
Poor1.0 / 5
Horrible service and hotel is dirty
After dealing with an hour wait to check-in... was told the room I booked a week in advance was not available. The lobby and rooms were dirty. No room keys available to our room we had to be escorted to our room and was told they would bring us a key when one was available. We ended up just cancelling our room and going somewhere else. Three other people also ended up cancelling as well and leaving. Don't waste your time with this place!!!
1 night family trip
Extended Stay America - Richmond - West End - I-64, Richmond
Poor1.0 / 5
Don't Stay!!
Won't go back. What service there was was slow and terrible!!
1 night family trip
Extended Stay America - Richmond - West End - I-64, Richmond
Fair2.0 / 5
Not worth the savings
Front desk was understaffed for check in. Room was musty. Stain on one of the bed covers. I will not stay there again.
2 night family trip
Extended Stay America - Richmond - West End - I-64, Richmond
Poor1.0 / 5
Don't stay here.
3 of the four rooms we were in were disgusting....fridge didn't work in first room second room looked like someone had just showered and shaved, there was urine dried on the toilet seat.. third room had no microwave. We didn't receive the dishes that we asked for until 1am our first night stay. We had asked for them at 4pm after we had checked in and told they didn't have any, then we called the company we booked through and they said we would have the dishes shortly. We personally looked at the other rooms they offered until we found a clean one. We looked at seven rooms total. We had poor customer service. We tried to be refunded for one nights stay so we could leave and go else where but they refused to refund us. Over all my stay was stressfull and uncomfortable. I will not be returning to this place, and feel it should be shut down until they can meet basic standards.
2 night romance trip
Extended Stay America - Richmond - West End - I-64, Richmond
Poor1.0 / 5
Never Again
We definitely git what we paid for this hotel was awful. The room had what looked like nets all in the shower the kitchenette had no dishes u have to go to the front desk to place an order. The phone dud nit have a direct button for the front desk.
1 night romance trip

See all reviews

Extended Stay America - Richmond - West End - I-64, Richmond

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